Chief Executive (U.S.)

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Articles from May

A Surround Strategy for IT
In 2000, Amsterdam-based ING expanded its presence in the Americas with the acquisition of ReliaStar Financial Corp. and Aetna Financial Services. Shortly after, ING set out to integrate the three companies. "We wanted to migrate from being a product-siloed...
Outsourcing for Flexibility
THE ADAPTIVE ENTERPRISE IN ACTION In the financial services industry today, banks must contend with growing margin pressures; with an increasing emphasis on commission-- driven revenue; and with high costs, due in large part to the array of processes...
The Customer-Centered Organization
For David Helwig, president and chief operating officer of InfraSource, Inc., there are a number of shifts in the business environment that bear watching, but one in particular stands out. "We are seeing a sea change in terms of what our customers expect,"...
The New Business Imperative: The Capacity to Respond
Business is increasingly characterized by rapid and unpredictable change. Here are key concepts that can make your company more adaptive - and,turn volatility to your advantage. Volatility is redefining the business environment. Just ask the investors...