Chief Executive (U.S.)

Magazine providing full scope of CEO lifestyle and experience. Includes news, CEO profiles, and strategies.

Articles from No. 124, June

American Pie: Cheif Executive 20th Anniversary
In celebration of Chief Executive magazine's 20th anniversary, we've been asking CEOs who've held their positions for the better part of that period-or longer-to reflect on the changes they, and their companies, have experienced during that time. In...
A Shot in the Arm
Since taking over the top jobs at Becton Dickinson & Co. in 1994, Clateo Castellini has been knocking off management goals with the same keen eye he uses on clay pigeons with his custom-made Fabbri over-and-unders. To start, he's pushed return on...
Banking on Change
What's Charles Schwab, the discount brokerage king, doing on the cover of KeyCorp's 1996 annual report? For that matter, why was an unshaven Anthony Edwards, star of ER, one of television's hottest programs, featured on last year's cover? They both underscore...
Can the U.S. Compete? A 10 Year Outlook
Over the last decade, the U.S. has fared well in international markets, but significant vulnerabilities remain. According to the Council on Competitiveness analysis, CEOs have their work cut out to boost productivity and investment, and redress workforce...
Delighting the Customer
One can best anticipate how to delight a customer after developing some degree of intimacy. But first, CEOs need to liberate their companies' front-line people from purely transaction-based customer relationships. Companies using satisfaction surveys...
Don't Worry, Be Happy
Even short-term visitors to Thailand cannot avoid hearing the phrase "mai pen rai." Thais utter the words, loosely translated as "never mind" or "don't worry," in the face of virtually every misfortune or calamity. Miss a meeting? Mai pen rai. Stuck...
Front Lines
With its agreement to purchase Redwood City, CA-based VeriFone Inc., Hewlett-Packard Co., of Palo Alto, CA, made clear its intent to become a serious contender in the electronic commerce market. H-P will acquire $470 million VeriFone, a leading electronic...
Frustrating the Customer
The U.S. electronics industry boasts some of the most sophisticated products around. So why do consumers keep bringing them back? he $60 billion a year U.S. consumer electronics market has a hidden "travel cost" that's squeezing profits, losing customers,...
Getting a Handle on the Situation
Over the past few months, I've been reading a lot about unusual new titles that American coporation have been developing for various positions. Some of this information surfaced in one of those touchy-feely, New Age publications that thinks the term...
Greener Pastures
When Gloria Dittus began coalition building for companies 18 years ago, she had to borrow techniques from environmental activists-the only people actually doing grass-roots organizing at the time. Even a dozen years later, only two or three Washington,...
Incentives and Consequences
John Yochelson's 10-year strategic overview and outlook on U.S. competitiveness is the first in what we expect to be an annual feature in these pages examining key international issues facing CEOs. A systematic look at how the U.S. economy has fared...
Just Say No!
When your CIO tells you that one of your business departments requires an upgrade to the latest version of the XYZ software application, it's hard to think of an argument. It is, after all, the latest version and therefore must be better, leading to...
Keeping the Dream Alive
FRUSTRATED BY THE WORK FORCE AMERICAN SCHOOLS ARE TURNING OUT? WORRIED ABOUT THE FUTURE OF AMERICAN COMPETITION WONDERING HOW THE AMERICAN DREAM CAN SURVIVE IN AN EDUCATIONAL ATMOSPHERE BUILT ON CYNICISM AND DESPAIR ? HERE'S ONE ANSWER THAT'S PAID GREAT...
Letters
TRENDSPOTTING To the Editor: Some thoughts on strategic agility, a topic addressed in a recent roundtable (CE:April 1997). New management concepts, such as the nowforgotten Quality Circles, the most recent TQM, and the upto-date agility are invariably...
No Guts, No GDP
Last January, Republican bigwigs called 24 chief executives in the Business Roundtable to Washington and scolded them about their performance in the DU PONT 1996 elections. Too middle of the road, too squishy, too Democratic, too non-Republican to offset...
Paper Tiger
The Bowater Inc. that Arnold M. Nemirow joined as president and COO in September 1994 was a very different firm than exists today. Poorly organized and bloated with costs, the fourthlargest maker of newsprint and other papers in North America had emerged...
The Bond between East and West
HSBC Holdings plc, is well placed to capitalize on the economies of Hong Kong and emerging Asia. After a period of inertia the owner of Hongkong and Shanghai Bank, Midland, Marine Midland, and others is making headway. Outwardly John Bond, the group's...
The Global Game
LOCATION, LOCATION, LOCATION...IN TODAY'S GLOBAL ECONOMY, THE QUESTION ISN'T WHETHER TO HEAD FOR FOREIGN SOIL, IT'S WHERE TO PUT DOWN ROOTS. SCOUTING OUT COUNTRIES PRIMED FOR A GROWTH SURGE MEANS LOOKING BEYOND THE OBVIOUS. NOW IS THE TIME FOR EVERY...
The Learning Curb
Break These Chains: The Battle for School Choice By Daniel McGroarty. Forum/Prima Publishing. 258 pp. $23.95. The Case Against School Vouchers By Edd Doerr, Albert J. Menendez, and John M. Swomley. Prometheus Books.135 pp. $15.95. Dumbing Down Our Kids:...
The Technology Bank
The Technology Bank Richard Fairbank, CEO Capital One By ditching the traditional bank model and embracing the strategic approach of more agile, dynamic technology companies, this CEO changed the nature of his company's business, sent profits soaring-and...
Thinking out of the Box
Dennis Jonsson of Tetra Pak Inc., and Warren Tyler of Combibloc, Inc., the chief executives of the two U.S. manufacturers of aseptic packaging, popularly known as the "drink box," wage a daily battle over market share in the crowded world of food and...
Trumpet of the Swan
In 1994, IBM stunned the marketing world by consolidating its $500 million advertising account, parceled among 40 agencies, into just one. It was the largest account switch ever and at its center was Shelley Lazarus, then the president and COO of WPP...
Walking the Walk
To many employees, the CEO is a remote figure. They see him at big meetings on the stage; they hear him in his quarterly taped message; and they read about him as he makes statements to the press, sends out the annual report, and appears in news releases...
Web Watch
www.quote.com Some people like to know the story behind the numbers; others don't. If you're in that second category, Quote.com is the place to be. It has securities quotes, along with P/E ratios, 52-week highs, and so on. But once you register, you...