Chief Executive (U.S.)

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Articles from January 1999

.001-.004 Research
.007 JUPITER COMMUNICATIONS "We're the only technology research firm that focuses exclusively on consumer interactivity," says Adam Schoenfeld, Jupiter vice president and senior analyst. "We do not tell you what network to de ploy within your corporation,...
.005 Study Halls
STUDY HALLS Looking for the R in R&D? Want to know what's careening down the information highway faster than you can say "voice recognition"? Worried that someone's about to introduce a high-tech product that will render your system obsolete before...
.006 Net Maven
IRA.COM For the past few years, Ira Magaziner has been President Clinton's Senior Technology Adviser on the Internet, helping to shape the government's position on the new medium. Magaziner emerged as a proponent of a hands-off policy, writing in a June...
.007-.0013 Toys
.001 WEARABLE: JUST DON'T THROW IT IN WITH THE LAUNDRY Soon the term "computer" won't just describe that thing on the desk with the hard drive, monitor, keyboard, and mouse. It will also describe that thing around your belt, or atop your shoulder, or...
.014-.015 Net Issues
IP IN CYBERSPACE CAVEAT VENDOR When Stanley Kaplan, the famous testing service, went to register its trademark as an Internet domain name, it was shocked to discover it couldn't. Its competitor, Princeton Review, had gotten there first and put dibs on,...
.016-.020 Net Scope
INTERNET NET REDUX The Net may well prove to be the most successful graduate of the U.S. university system. Begun as a network of academic and research-institution computers, its success as a commercial environment caught everyone off-guard. The absolutely...
.021 Capacity
CAPACITY JUMPING ON THE BAND(WIDTH) WAGON Ask the average telecommunications layperson why we don't yet have 3-D virtual reality malls on the Internet or true interactive television, and he or she will probably blame it on a lack of high bandwidth. One...
.025 Virtual Org
VIRTUAL ORG GOING VIRTUAL While the jury's still out on the true growth of electronic commerce in terms of hard sales numbers, its wide accessibility, geographic boundlessness, and relatively cheap overhead has convinced one business after another to...
.026-.034 Resources I
More than half the respondents to a recent CE poll said they turn to CE for information about technology. Happy as we are to serve that function, there are a number of other publications-both print- and Webbased-worth checking out that cover both the...
.035-.039 the Kids Are Alright
Today's kids don't just eat, sleep, and breathe technologythey truly believe it's something that will improve society. At the Junior Summit, 100 kids from around the world got a chance to figure out how to turn that vision into a reality. We're not waiting...
.040-.042 Hot Stocks
.040 NOTHING TO LOSE "I'm not telling people much that's different in terms of owning this stock," Gruntal & Co. analyst David Takata says, in reflecting on what he describes as Apple's remarkable rebirth in 1998-with a stock price that shot from...
.043-.044 Finance
.043 A CAPITAL IDEA UIf it ain't broke, don't fix it" Usually this corporate missive serves companies well. Even so, by Internet standards, today's system of matching companies going public with investors could be considered a bit arcane. After all,...
.049-.052 Icons
ICONS NETSCAPE. WE HARDLY KNEW YE "The computer industry is one of the most consolidating industries on the planet," Jim Barksdale said just over a year ago. And then added, with his signature charming and devilish grin: "That said, don't assume the...
.053-.059 Tools
.053 VOICE RECOGNITION I TALK TO ME, BABE * It's a promise that seems too good to be true: Buy this software and not only will you be able to talk to your computer, but that once-inattentive device will actually listen, and then turn your verbal stream...
.060-.062 Dead Prophets Society
Dead Prophets' Society Just because you're dead doesn't mean you've lost your influence, as this (still) titanic trio proves. PROPHETS THE FIRST FUTURIST H. G. Wells (1866-1946) came up hard, freeing himself by dint of imagination and work from the fixed...
.063-.064 Work Force
.063 SILICON SPUD Potato farmers and techies might seem unlikely neighbors, but it's a mix that's working in Boise, ID. The city's transition from notech to high-tech began with a man named Ray Smelek, the former Hewlett-Packard executive who started...
.065-.069 Resources II
065 NET WORTH By John Hagel and Marc Singer In a world where consumer data is a strategic business asset, it can't be long before consumers begin treating their own information like currency. In Net Gain, John Hagel's previous book, the McKinsey partner...
.071 .Corp
.CORP YOU'VE GOT...A JOB Jeff Hyman doesn't mean to run anyone out of business. After all, the 30-year-old CEO of Career Central knows what it's like to be unemployed. A frustrating job hunt after business school inspired him to start an on-line recruiting...
.072-.074 the Corporation
MEET JERRY MILLER Have you bonded with your CIO? When was the last time you took him-or her-to lunch? Most CEOs know that if they're going to tackle technology they've got to talk to the source, but somehow the mission so often seems a must to avoid....
.075-.078 Physical Plants
.075 VIRTUAL VILLAGE ANYTOWN.ORG Yep, it could be Anytown, U.S.A., but back in 1991, when for most of us "on-line" still described something we did at the airport or a buffet, a plan arose to offer Internet access to every citizen of Blacksburg, VA-creating...
.079-.081 RetroTech
.079 STUCK ON EVERYTHING. KIND OF So now everyone's talking about ubiquitous technologies, huh? A computer on every desk, a silicon chip in every piece of clothing, every strand of hair... Enough already. We get the picture. But if you really want to...
.086-.099 CE Roundtable
Hold onto your PDAs. With science so speedy and technology so trendy, business is going on a revolutionary ride. What are the potentials and pitfalls of this new virtual world order? CE pulled 14 chief executives and other experts into its own "chat...
.100 Luddite
Are computers all they're cracked up to be? If you ask Clifford Stoll, author of Silicon Snake Oil: Second Thoughts on the Information Superhighway, CEOs-and their companies-would be better off without them So what's the problem with technology Let me...
. 22-.024 Gyrys
GURUS TAKING CARE OF BUSINESS Jakob Nielsen, Nielsen Norman Group Formerly an engineer and Web usability guru at Sun Microsystems, Nielsen is principal and co-founder of the Silicon Valley-based Nielsen Norman Group Web consulting firm. (www.nngroup.com)...
Advantage: America?
Maybe not in a world where technology has leveled the playing field, culture has homophylized. and 20-somethings are on the move. MARVIN ZONIS: There has never been a period in the 20th century when American leadership was more essential to bringing...
A Step Ahead
Nothing can really replace the shopping experience, said Best Buy's Richard Schulze, but in today's technologically enabled market, customers expect it to be enhanced. The opportunity for our company in continuing on the path we've been on is to move...
A Tinker's Tale
While marketing muscle and fashion most often drive golf club sales, it was a technology breakthrough that moved little-known Orlimar swiftly up the industry's leader board. Jesse Ortiz offers profuse apologies as he excuses himself to take a call on...
A Titanium Tutorial
Direct from the periodic table to the sporting field. A grizzly bear attack suit, to be sure, is one item not normally included on a camping trip packing list. But just in case, it does exist, and that existence can be viewed not so much as evidence...
Behavior Modification
In implementing an EBS, the behavior of people can "either help you execute or keep you from getting there," says industrial psychologist Michael J. Marino, executive vice president of the Senn-Delaney Leadership Consulting Group in Long Beach, CA. The...
Building Big Brands on the Internet
Feeling frustrated and flabbergasted by the Internet imperative? The CEOs gathered here hope to seize the moment and build their brands on-line. Visit their Web sites to see how well they've succeeded. BEFORE E-COMMERCE WAS COOL It's the one e-commerce...
Dueling Racquets
Headnote:Is titanium a miracle metal or a marketing mirage? For these two companies-and the fans they're trying to woo-it's a bit of both.The top two American racquet makers are locked in a fierce bragging war over who has the bigger stick. Not in size,...
Earthgrains: The "Preferred Supplier"
Having invested little in technology before, the company had to create an infrastructure-from the ground up. When Earthgrains, a $1.9 billion baking and dough company, was spun off from AnheuserBusch in 1996, things were a little rocky. For a variety...
E-EBS: The Future
So your company has implemented an EBS and you're feeling pretty pleased with yourself. Would it surprise you to know that, to some EBS watchers, you're not thinking out of the box? The box of your business, that is. For while everybody and everything...
Eskom: Split Decision
In redesigning its processes through $ African utility only the government's plans, but the needs work force the force. In 1994, Eskom, the South African electrical utility, set out to reduce the real price of electricity 15 percent by the end of 2000....
E-Valanche
Two years ago, we wondered how we'd ever make money on the Net. Now we wonder how we got by without it. the biggest threat to your business might not look like a threat at all. Maybe it's disguised as a technology company, handling your electronic orders....
Formula for Retention
You've recognized retentions importance, committed yourself and your team fully, and are sure you're bringing in the best people for your organization. Now how do go about actually keeping them? If employees today are, in effect, free agents, how do...
Gearing Up
These are experimental days. said George Shaheen, and we have yet to fully understand the implications of this new dynamic. What is convergence and what's driving it? At a very basic level, I think convergence is about collaboration and alignment within...
Glossary: In Context
Forum participants introduced-and discussed-a host of terms, some entirely new, some simply new usages for otherwise familiar words. A selection: KUKAMEI "Inappropriately translated, it's about revolution. But, appropriately translated, it's about the...
High Tech on the High Seas
Their tailored lines and highly polished materials might look traditional, but the sloops that sail out of Hinckley's plant in Maine are anything but. Recently, I went for a sail aboard a friend's brand-new Hinckley 35-foot sloop. Her graceful, traditional...
Home.front
More than just internal Internets, intranets and extranets are tying companies together-and blurring the boundaries between them. for the CEO accustomed to surfing the Net, venturing onto the turf of his local intranet or extranet may seem all too familiar....
In Murkiness Lies Opportunity
As global customers seek to consolidate suppliers, e-commerce helps integrate a far-flung operation. Our company has more than 50 percent of its sales outside the U.S.. We sell in about 130 countries and have 25 plants operating in a dozen countries....
In the Stands
Headnote:Participants may get all the glory, but spectators get to snack while the event is underway. A tech update for the rabid rooter.(Photograph Omitted)Captioned as: Design of private suites at Safeco Field, new home of the Seattle Mariners, which...
It's Got Brand
Who's got the e-comm customer-service advantage David or Goliath? ARNIE POLLARD: There are a couple of non-trivial strengths that upstart companies jumping onto the Net anonymously and providing better, cheaper service would be daunted by. For example,...
Learning Curve
Headnote:The track remains the field of dreams for drivers, for spectators-and for the car companies that are testing technology with every lap. Look for results in your driveway soon.Legend has it that the first great technology breakthrough spawned...
Natural Born Leaders?
Participants debated layoffs, training, and changes in the social contract. THOMAS WAJNERT: One of the classic, but important, measures starts with whether the employee is satisfied or not. One of the easiest measures is employee turnover And that's...
NEC Technologies: A Quick Birth
Despite its speed in implementation, preparing for the move to a process-centered approach took two years of educating and persuading. For NEC Technologies, the decision to move to an ERP system was pretty simple. Demand for the $2.4 billion company's...
Of Human Capital
The focus on human performance as the core of business performance is the major theme of articles and books in the late ")Os. It is driven by diagnosis of the less-than-stellar results of downsizing, re-engineering, and mergers and acquisitions. We see...
Operating Principles
To perform globally, values, leadership, and communication become strategic imperatives. When the new Case management team was put together in '94, what we said up front is performance will have two dimensions: financial and human, because without changes...
Our People Our Assets
Somewhere in an office inside your company right now Tim Smith is packing up the photos of his blonde, ringletted twins and boxing up the tattered reference books he brought from home years ago, when he was so full of potential and eagerness he was like...
Real Life: Eight Profiles in Commitment
Real Life CLARK MALCOLM senior editor and writer Herman Miller, Ann Arbor, MI Say what? Malcolm likes to speak his mind-from his home office. That's fine with his employer. Some companies might have seen it as an opportunity to evolve Clark Malcolm right...
Renewal Comes through Renegades
Futurist Watts Wacker not only played raconteur to the participants at the Andersen Consulting World Forum on Change; he was charged with summing up the proceedings. Some of his observations: I have four thoughts I'd like you to try to play with as you...
Software Preimer
RATHER THAN STARTING WITH THE SOFTWARE, A COMPANY SHOULD BEGIN WITH A CLEAR UNDERSTANDING OF HOW IT WANTS TO OPERATE IN THE FUTURE, AND THE PROCESSES IT WILL NEED TO SUPPORT THAT VISION. The selection of the software portfolio that will form the EBS...
Technology
As "e-enterprises" shed their industrial-economy root said Rudy Puryear, they find themselves participating in a new world powered by electronic commerce. This revolution begins at the enterprise level where organizations are trying to put in place the...
The Buy-In
Creating and inspiring a high-performance program team is one thing. Translating that team's work into organization-wide buy-in for the EBS initiative is another-especially when that initiative disrupts everyday work life. And if employee buy-in issues...
The Decision
One way to approach the EBS decision is to consider first why not to proceed. "The cultural shift to a community of contributors and gleaners [of information] must be well understood," suggests Greg Strachura, a partner in GSA, a Chicagoarea supply chain...
The Dream Team
Developing the specific hiring procedures to find the right people. The vast majority of employees in our company are certainly at the retail or the line side of our business, and one of the challenges we've faced is the high turnover rates at that lower...
The Impact of E-Commerce
E-comm, said the University of Chicago's Marvin Zonis, is the most revolutionary force driving down transaction costs in the world. Ronald Coase, a colleague of mine at the University of Chicago who won the Nobel Prize in Economics for his work on transaction...
The List Factor
Once it may have seemed like a clever gimmick to drive magazine sales. Now. making "the list" drives recruitment retention. and corporate policy making. What do Fortune, Business Week, and Working Mother have in common? All rank companies as being the...
The Metaphor
Introducing EBS into a business has been compared to renovating a house. And like a renovation, the process can be smooth and efficient-or it can be costly and wasteful. Either way, without careful planning and a clear vision of the outcome, it can cost...
The New Generation Gap
THE NEW GENERATION GAP A couple months ago, I was sitting in the back of the room where we were holding the Fast-Lane Technology roundtable that's featured in this issue. I'd just had a conversation with the MIT Media Lab's Sandy Pentland about the Junior...
The Next Step
From its narrowly defined roots, EBS has become an established part of the global landscape. Who saw it coming? Alvin Toffler saw it coming-his Third Wave of self-aware information systems, predicted two decades ago, seems both brilliantly prescient...
The Other Part of Freedom
Does the U.S. have the right to tell other nations what to do? At dinner with William Bennett, participants debated America's dual role. PHILLIP G. HARRIS: Recently, I was speaking in Prague to the European Community's Energy Committees, and one of the...
The Pitfall
There is exactly one major pitfall involved in the acquisition and implementation of EBS, from which all other pitfalls flow: not understanding what EBS is all about. If, for example, EBS is viewed as a technology project, a CEO might delegate the matter...
The Process
Implementing an enterprise business solution often requires months of excruciatingly detailed work. The SAP R/3 system, for example, includes thousands of "switches"-or choices in the configuration of processes-that must be flipped before the configuration...
The Rationale
There comes a time in the history of a company when it may simply hit a brick wall. It must improve its operations, and it has a fair idea of what the end result should look like. But it doesn't have the tools to make it happen. At Mott's, for example,...
The Roots
Businesses have always been information systems. Long before information became a buzzword, information flow was a corporation's lifeblood. Reports, forms, memos, tally sheets, orgcharts, sales figures, above-the-line/below-the-line figures, weeklies,...
The Solutions
Once the decision has been made to seek an enterprise business solution, a team has been assembled, and commitment to the process has been made, there's still the task of figuring out which software is appropriate for the job at hand. In assessing the...
The Team
Turning plans into action is a long, complicated step-and experience has shown that a successful EBS initiative depends on having the right program team overseeing and driving the effort. To create the right team, you have to start at the top, says Eileen...
The Ultimate Virtual Office
(Photograph Omitted)(Photograph Omitted)Too busy to take your new 200-foot yacht for a spin around the world? Not if you've equipped it properly. A host of niche players stand ready to help you out.In the United Kingdom, the chief executive of a major...
The Value
The rationale for undertaking an EBS effort is usually established early on. But sooner or later, the significant amount of time and money that goes into the solution prompts many CEOs to wonder if there isn't some way to leverage that investment. And...
The War for Global Talent
When it comes to finding the best work force, said Nitin Nohria there are no boundaries. If you look at nationalities of the Fortune 500 global companies over the last 50 years, it has changed dramatically. There are many more Japanese and Korean companies...
The Wind beneath Their Wings
The distance between you and your customer is filled by your people. Twenty years ago, British Air was a national airline whose core competence was negotiating an annual subsidy from the government. The customer hardly ever featured in the debate. Margaret...
Tomorrow.net
Don't think about the Internet as technology. Think about it as the future of your business. What's the future of the Internet? Which part of it? E-mail? E-commerce? Security issues? Transactions? Intranets? Extranets? Virtual communities? The World...
To the Ends of the Earth
Meeting the customer where she is with a local and regional approach. Two-thirds of Avon's business is outside the U.S. We have close to 50 operating companies; we are in about 135 countries. Our culture and structure has been highly decentralized-we...
Words to Play By
Satellite Navigation Systems: Sail a ship on distant seas, climb a mountain in Tibet-go wherever the winds or whims guide you. Now you'll know where you are when you get there, and at any point along the way. From their orbits, Satellite Navigation Systems--...