Workforce Management

A semi-monthly professional magazine focused on human resources management, providing news, trend analysis, case studies, advice, and information about tools for HR managers..

Articles from Vol. 83, No. 8, August

A Simulation That Makes Employees Feel the Customer's Pain
The training focuses Texas Instruments employees on the impact their lapses have on customers. They've taken the lessons to heart.IT'S CERTAINLY NOT BRAGGING when Jeff McCreary Sr., Texas Instruments' senior vice president and manager of worldwide sales,...
Better Rewards for Front-Line Workers
Fast-growth companies pay that wayThey strongly believe in variable pay and invest in employee trainingPAYING HIGHER WAGES to low-level workers who deal with customers, such as bank tellers and baggage handlers, makes good business sense. Hewitt Associates...
CNA Brings Recruiting In-House and Saves Millions
CNA's 35-person recruiting team filled 2,000 new positions and saved $3.5 million last year. It aims to hire 2,000 more people this year.THREE YEARS AGO, CNA Financial Corp. was the perfect case study of how not to handle recruiting. For starters, the...
Good Works
Some companies recognize the need for financial performance and social, ethical and environmental performance.BETWEEN THE LINESPITY THE POOR CORPORATION. If you just went by the news you heard last month, you'd say it's an institution led by crooks (see...
High Impact for Low-Wage Workers
SOME COMPANIES HAVE DECIDED THEIR LOW-WAGE EMPLOYEES DON'T HAVE TO BE DISPOSABLE. THEY USE SUCH INCENTIVES AS PERFORMANCE BONUSES, CHILD CARE OR EDUCATIONAL OPPORTUNITIES TO INCREASE LOYALTY AND SAVE ON HIRING AND RETENTION.CLOTHING RETAILER EDDIE BAUER...
Keeping the Doors Open at Enron
A core of 600 employees remains Veterans and new hires work on restructuring the companyAs FORMER ENRON CEO KENNETH EAY was indicted for being part of a wide-ranging scheme to defraud investors in the collapsed energy giant, a platoon of company employees...
Les Hayman's Excellent Adventure
SPRAWLED LACKADAISICALLY, sans necktie, across the sofa in his luxury hotel suite in Manhattan, Les Hayman entertains his visitors with a tale of how the KGB accidentally developed a miraculous hangover cure. "They actually set out to create a pill to...
More Americans Are Uninsured
Up by 2.5 million people in 2003Rising costs force employers to pare, cost-share or drop health benefitsDESPITE A REBOUNDING ECONOMY and a recent surge in job creation, the number of adults without health insurance is climbing. A report released by the...
No Quick Fixes for the Spiraling Costs of Prescription Drugs
Increases of 14.4 percent are likely this year. A key to reining in costs lies with educating both doctor and patient.AT ABOUT $10 PER DOSE, Viagra isn't cheap. But that isn't stopping consumers from making the drug, which is used for erectile dysfunction,...
Social-Networking Sites Pique the Interest of Company Recruiters
Sites such as Linkedln and Ryze can yield good passive candidates, but it's unclear whether they are recruiting's "secret weapon"WHEN GEOFF WORKMAN, vice president of business development with the online event registration company Acteva, was recently...
Still Plugged In
"There are 2 million businesses, representing more of the total U.S. workforce than the entire Tier I, that will not outsource HR."REACTIONS | from our readersWITH REGARD TO "Pulling the Plug" (July 2004), I found the article on BPO very well written....
Stock-Option Act Moves Forward
The Senate will be a tougher sellRegardless of the outcome, companies already are revising incentive plansSTOCK-OPTION ENTHUSIASTS can rest a bit easierfor now. Late last month, the House of Representatives passed U.R. 3574, the Stock Option Accounting...
Success, Scandinavian Style
THE PRODUCT NAMES AREN'T ALL THAT'S UNUSUAL AT IKEA NORTH AMERICA. SPIERS-LOPEZ, PRESIDENT OF THE MUSHROOMING HOME-FURNISHING CHAIN, IS MAKING HER COMPANY A HOTBED OF HIGH-YIELD HUMANISM.fROM HER OFFICE IN THE LEAFY SUBURB of Plymouth Meeting, Pennsylvania,...
Temps at the Top
WHILE STILL CONSIDERED A NICHE INDUSTRY, INTERIM-EXECUTIVE STAFFING IS BECOMING INCREASINGLY COMMON FOR COMPANIES SEEKING NEW TOOLS TO SPUR CHANGE AND TO ACHIEVE RAPID RESULTS. TOP-LEVEL TEMPS CAN COST AS MUCH AS $77,000 A MONTH, BUT EXPERTS SAY THEY...
Texas Bridges the Nursing Gap
Finding talent in MexicoHospitals can save up to $10,000 per nurse in recruiting costsWORKING IN COOPERATION with local hospitals and universities in Mexico, the Partnership Institute in Texas is bridging the looming nursing gap by recruiting skilled...
The Plus Factor
To be competitive, companies must find new ways to connect with clients, and to do so, they must embrace diversity.YOU'RE IN THE OFFICE OF RICK Garcia, a department manager for the online version of Working People magazine. He is struggling to decide...
United Technologies Offers a Model for Reporting Ethical Issues
Born out of scandal, UTC's program has required just minor changes to comply with Sarbanes-OxleyGEORGE WRATNEY, former corporate ombudsman for United Technologies Corp. in Hartford, Connecticut, recalls an employee who referred to herself as Snow White...
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