Human Resource Planning

A monthly magazine provides news, issues, profiles, and trend analysis affecting the human resources profession.

Articles from Vol. 27, No. 3, September

From Engagement to Passion for Work: The Search for the Missing Person
Employee engagement has emerged as one of the most vital concepts underlying workforce motivation and productivity. Almost everyone who uses the concept defines it in some way as a heightened personal connection to the organization. When it comes to...
Introduction to the Special Issue on Employee Retention and Engagement
Come to the HR carnival. Spin the wheel round and round and where it stops nobody knows. Does that aptly describe the world we are about to live in, when it comes to the availability of our scarcest human resources: loyal and engaged talent? Not quite....
Measuring Retention Rather Than Turnover: A Different and Complementary HR Calculus
Retention rate is not simply the inverse of turnover. Retention rate measures what is wanted rather than what is undesirable. It is easy to calculate. For the line manager or workforce planner, retention rate complements the determination of turnover,...
The Perfect Storm: The Future of Retention and Engagement
Over the last half of the 1990s, discussion centered around the so-called war for talent and the problems employers had retaining and engaging skilled, young, more diverse workers. The recent economic downturn seems to have stopped this talk and in...
The Race for Talent: Retaining and Engaging Workers in the 21st Century
As the 21st Century unfolds, major changes are beginning to occur in today's workplace. A growing awareness of unavoidable demographics is creating a greater urgency for HR professionals everywhere to focus more attention and energy on retaining talented...
The Real Costs of Turnover: Lessons from a Call Center
Servicing customer demands in a high-quality and cost-effective manner presents challenges for organizations, particularly call centers. Rapidly changing work environments, combined with the manner in which many customer service operations are managed,...