Human Resource Planning

A monthly magazine provides news, issues, profiles, and trend analysis affecting the human resources profession.

Articles from Vol. 15, No. 4, December

Cultivating Corporate Entrepreneurs
Today's business environment is extremely exciting but highly frustrating. Business opportunities are more abundant than ever before, and they hold the potential of enormous payoffs. Indeed there are substantial indications that both the number and size...
Employee and Customer Perceptions of Service in Banks: Teller and Customer Service Representative Ratings
Bank employees apparently know when their customers are satisfied or dissatisfied with the level of customer service provided by their bank. Both Schneider, Parkington, and Buxton (1980) and Schneider and Bowen (1985) demonstrated that branch customer...
Entrepreneurial Innovation in Pharmaceutical Research and Development
Change, and in particular innovation, in organizations is a perpetual dilemma. Although organizations are primarily designed to facilitate and control the production and provision of goods and services, innovation is key in order for a company to establish...
Self-Management Training for Joint Venture General Managers
Joint ventures (JVs) have become an increasingly important element of many companies' competitive strategies. These ventures involve two or more companies (the partners), each of which participates in the decision making activities of the jointly-owned...
The Elusive Criterion of Fit in Human Resources Staffing Decisions
Staffing positions in organizations may well represent one of the most important human resources (HR) management functions. Who is hired into the job from outside the organization as well as who is moved to another job internally (e.g., through a promotion...