Policy & Practice

A professional journal publishing articles on current health and human services issues for wide audience. Coverage includes social policy issues, reports of significant works of human service practitioners, social work theory and legislation, and editoria

Articles from Vol. 73, No. 4, August

2,400 iPads. 1 Agency
5 real-world lessons to strengthen your mobile-enabled workforce Cool. Helpful. Efficient. Productive. These are some of the words that social workers used to describe the 2,400 iPads that the Massachusetts Department of Children and Families...
7 Avoidable Legal Mistakes Child Protective Services Investigators Make
There seems to be no function of departments of human services that elicits stronger feelings from the public than Child Protective Services (CPS). It is seen as a savior by some, a villain by others. What avoidable legal mistakes do CPS investigators...
Credibility That Grows with Honesty and Time
As CEOs move forward with the transformational challenges of integrating health and human services and modernizing IT systems, relationships with their partners in the legislative branch take on an even greater importance. The inherent tensions between...
Direct from Our Members: Pathways to Create Opportunities and Advance Equity
As we approach the 20th anniversary of welfare reform, there is a heightened national discussion of the growing income gap in this country and what it will take to create opportunity and advance equity for all Americans, no matter what their zip code....
"Drag-Free Drift" in Delivering Human Services
Fly-fishing anglers know that presenting the fly to the trout with a drag-free drift is key to the art. The fly should float over the trout's nose giving no sense it's attached to a line. A drag-free drift sounds simple, but it is incredibly difficult....
Framing the Transformation: How Emerging Trends Led to a Change Management Toolkit for Agency and Association Leaders
Human services is experiencing many of the same challenges that all modern systems face, including rapidly changing economic forces, social structure, demographics, communications, and technology. Leaders from all sectors of our held must be able to...
How Technology Can Impact Health and Human Services
The passage of the Affordable Care Act (ACA) shifted more responsibility for the delivery of benefits in health and human service programs to the states. The momentum of the ACA and programs like the A-87 exception prompted many states to modernize...
It's in the Cloud: Innovative Approaches to Improving Child Welfare Outcomes
Child welfare (CW) agencies are increasingly driven to improve A operational efficiency, increase information-sharing, and better integrate processes across operational and jurisdictional boundaries--all with the goal of providing seamless, superior...
Our Do'ers Profile
In Our Do'ers Profile, we highlight some of the hardworking and talented individuals in public human services. This issue features Rachael Wong, director of the Hawaii Department of Human Services. Name: Rachael Wong, DrPH Title: Director, State...
The Curious Case of User Adoption
Human service agencies are being asked to deliver an increasing volume of quality services more than ever before. With a stressed workforce and rising caseloads, many agencies are turning to technology modernization to help mitigate the impact of...
The Nightingale Medical Respite Program
The Nightingale Medical Respite Program is an innovative program providing temporary housing, care, and services for homeless individuals being discharged from a local hospital or who otherwise need a safe place for recuperating from illness or injury....
There's No Such Thing as an IT Project ... Only Business Projects with IT Components
Why do you invest so much money in technology? To solve business problems. There are many components to a project: policy, program, legal, funding, and yes, technology. Information Technology (IT) investments must be aligned with your organization's...
"The Time Has Come," the Walrus Said
I always wondered what retirement would feel like, and now I know. Exhilarating, intimidating, and exhausting are three words that come readily to mind. Exhilarating, to be sure. I never quite understood the freedom and opportunity that being retired...
Using Data to Move Social Services into the 21st Century
Data transparency is more and more important for government agencies. Time and time again, public agencies are being criticized for keeping secrets, for not revealing the full truth, or for only sharing information that puts them in a good light....
Wisconsin's Modernization Efforts in Child Care Regulation
Wisconsin recently implemented two significant child care regulation modernization efforts that have improved quality of service for the providers and enhanced the Department of Children and Families' (DCF) mission to protect the health, safety, and...
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