Management Review

Articles from June

A Hospital Is REBORN
At Samaritan Medical Center, a system of monitoring productivity has revitalized the bottom line. In 1992, for the sixth straight year, Samaritan Medical Center, a century-old med-ical institution in Watertown, New York, was losing more and more...
Boon or Burden?
The Internet maybe both for "John Doe" companies. The influence of the Internet on business is almost a parody of Charles Dickens' A Tale of Two Cities. For every opportunity, there's always an obstacle. It expands markets but also adds competitors....
Capitalizing on a GENERATION GAP
Few countries have experienced a generation gap so clearly and inex- tricably linked to their national his-tory as Cyprus. The generation that staged the economic miracle following the Turkish invasion in 1974 and the generation that came of age during...
Chance Favors the Prepared Mind
Patterns of strategic change don't occur in a vacuum. They develop over the course of years and out of plain sight, until several vari-ables drop into place and set new patterns in motion. These shifts weaken an industry's supplier-to-customer structure...
Europe's Star
As Western Europe leads the way in selling state enterprises, it has produced three companies in the 1990s that offer lessons for the next generation of privatizations. Twenty years ago, when Margaret Thatcher's Conservative party came to power...
Franchising in the Middle East
With an oversaturated marketplace looming, more American franchisors are setting their sights on the Persian Gulf. Americans traveling in the Persian Gulf may stum-ble across some familiar signs of home: Amid the minarets and sand dunes are the...
GAME PLAN for a New Company
Starting a new company under any circumstances can be a daunting endeavor-particularly when that company is the result of a merger of two longtime rival companies. But this also can be an exciting and invigorating time, provided you have a game plan...
Harassment Grows More COMPLEX
THE ISSUE Aside from gender, harassment claims are being asserted based on other protected characteristics, including race, religion, age, disability and national origin. WHAT'S HAPPENING Sexual harassment complaints filed with the EEOC have...
Lipservice Ethics Programs Prove Ineffective
Millions of dollars are spent in the United States each year on corporate ethics/compliance management programs, with the aim of preventing employee wrongdoing and protecting the company from financial penalties. Even more is spent on legal fees to...
Managers with Psychiatric Conditions Cope Well
Contrary to popular belief, people with severe longterm psychiatric conditions in managerial and professional positions are able to succeed in their jobs by employing a number of coping mechanisms and employer accommodations. Preliminary results...
Maximizing Human Resources
Warner-Lambert Co., a worldwide pharmaceu-tical and consumer healthcare products firm based in Morris Plains, New Jersey, started evaluating its U.S., Canada and Puerto Rico operations in 1996 and found they weren't as efficient and effective as the...
Pattern Thinking
Strategy is becoming a winner-takes-all game played at breathtaking speed. In the past, a successful strategy gave a company a slight edge over the competition, and that edge could last for decades. Today, the winner often leaves its next-best rivals...
Privatization Disasters
Not all state concerns have what it takes to succeed in the private sector. The landscape is littered with examples of post-privatization woes. Consider Telecom Italia. The stock offering itself was a success, but the company's subsequent performance...
Profanity in the Workplace
Stephen Elliot, a senior account executive at a public relations firm in Chicago, can't help but wince when curse words come flying out of the mouths of his colleagues. Their language makes him especially nervous when he's meeting with clients at...
The Call for TECH SAVVY Employees
Decision making and innovation in all fields increasingly require tech- savvy professionals. Companies have dealt with the shortage of technology professionals since the dawn of this decade. But as they head into the next millen- nium, they're also...
The Dear Cost of 'SCUT WORK'
Senior and middle managers often spend too much time on low-level activities. The costs of losing sight of the strategic big picture are huge. The Dear Cost of 'SCUT WORK' Imagine that one of the managers in your company's finance department, a...
The LOGISTICS of Success
If the words mediocre or stuck define your company's performance, take a lesson from Fujitsu PC. Is you survey your business, do you find yourself com-plaining about having to op-erate in "mature" or "flat" markets? Or, do you feel dis- tressed...
The Right Staff
This employee is a nice guy, but he hates his job. He says the company treats him badly. To begin with, he thinks his job is boring. And he says the company talks about family values, but employees can't spend holidays with their families because they...
Watch Your Mail for 'MWorld Xtra'
AMA has introduced a new way to help you get the most from your membership. This month, all new and renewing AMA members will receive a CD-ROM, entitled MWorld Xtra, that is filled with substantive infor- mation related to your area of manage-ment...
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