Records Management Quarterly

Articles from Vol. 30, No. 3, July

Exceptions: Why to Avoid Them and How to Live with Those We Can't Avoid
Each profession has its own Utopian vision. For the doctor, it is health; for the lawyer, justice; for the philosopher, truth. For the records manager, surely it must be a world free of exceptions - a Shangri-La where all records are standardized forms...
Identifying Personal and Corporate Information Needs
We will start by determining what we are actually talking about. Many a time we think we know what we are discussing, but when we get down to it we have only the vaguest idea, and that perception is dramatically wrong. The dictionary on my desk defines...
ISO 9000 and International Records Management
During the past several years, much has been written about the set of quality standards known as "ISO 9000" in both general publications and in the records management literature. This column will place ISO 9000 within an international context. THE OVERRIDING...
Legal Issues in EDI
This article is intended to provide accurate information in regard to the subject matter covered. The publisher and author are not engaged in rendering legal services. If legal or other professional assistance is required, the services of a competent...
New Technologies for Records Management
There are several forces acting simultaneously in the records management profession. Each has an impact on the others. Some forces are societal. These stem from the explosive expansion in the number of humans on earth, currently over 5.6 billion, and...
Planning for Disk Drive Disasters
Gone are the days when a conscientious office worker could simply type some correspondence onto a piece of paper, make another paper copy to be filed, and mail the original paper memo to a recipient. These seemingly mundane office activities, once performed...
Professionals and Managers: A Study in Contradiction?
In 1956, C. P. Snow, an English novelist and physicist, wrote for the New Statesman an article which was later published as a little book entitled The Two Cultures and the Scientific Revolution (1959). The fundamental premise of this now often-quoted...
The Use of Total Quality Management in a Records Management Environment
The situation was desperate. No one could find anything. Files were always going missing, resulting in massive "missing-in-action" searches that rarely produced anything but another wasted day. If and when a file actually was found, it seldom contained...
Wanted: Records Manager - No Experience Necessary
Not too long ago I came across a vacancy announcement for the position of Records Program Coordinator (one of the myriad of synonymous terms for Records Manager) at a large North American state university. Usually I pay no attention to such things because...
Workflow: A Terminology Primer
Automated workflow is one of the most interesting technologies to arrive on the business scene. Unlike most computer applications, which address a particular functional area or specific task, automated workflow addresses how work gets done as opposed...
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