Information Outlook

Official magazine of the Special Libraries Association. Includes articles on the administration, organization, and operation of special libraries and information centers; research reports in librarianship, documentation, education.

Articles from Vol. 3, No. 6, June

Access SLA's Newest Distance Learning Program from Your Desktop
Are you looking for a convenient way to access SLA's cutting-edge educational programs, but don't have the time to leave the office? Do you want the quality of an in-person program, but budget dollars are scarce this year? The Professional Development...
All the News That's Fit to Transmit: Publishing an Electronic Newsletter
For a number of years, I have been publishing newsletters for various organizations and in various formats: print, e-mail, and on the web. The advantages of digital over paper make electronic newsletter publishing especially attractive when funds are...
Anti-Circumvention and the Digital Millennium Copyright Act
The DMCA added sections 1201-1205 to the Copyright Act, titled "Copyright Protection and Management Systems." This particular portion of the Act added prohibitions on circumventing copyright management systems, the most technical and difficult part...
Conducting a Library Evaluation in Tamil Nadu
In February 1999, I worked as a consultant for the Tamil Nadu Veterinary and Animal Sciences University (TANUVAS) in Madras, India (or Chennai, as it is now called). This opportunity was made possible through the Agricultural Human Resources Development...
Confronting the Styles and Needs of an International Clientele
Today, we are all working in a global environment; our clientele reflects the cultural diversity of the world. In 1976, the Asian enrollment in higher educational institutions in the United States was 97,000 students and in 1997 that enrollment had...
Delivering Knowledge into Your Hands
For almost a century, SLA has published books developed by and for information professionals. Take advantage of our knowledge as we help you to create the information future. SLA Publishing's focus is to provide cutting-edge, high quality resources...
Finance Committee Meets at SLA Headquarters
The Finance Committee held its spring meeting at the association headquarters on April 19. The agenda included topics related to the dosing of fiscal year 1998, the review of FY 1999 finances, and fiscal planning for years 2000 and beyond. The committee...
ISO 9000: The Librarian's Role
If you've seen the Dilbert cartoon on ISO 9000, you probably think it's just another management fad that takes a lot of time, generates piles of paper, and has no impact on the bottom line. While ISO certification does take time and documentation is...
Map Collections on Library Web Sites: Are They Customer-Focused?
During a recent sabbatical leave research project, I evaluated the content of library web sites as it related to library map collections. The web searches were conducted during July and August 1997, and the analysis of the sites produced some thought-provoking...
Membership Cards: Another Excellent Way SLA Provides Excellent Customer Service
Since January, SLA's staff has been striving to maintain the customer service pledge that each member of staff signed at the beginning of the year. This pledge, the impetus of which was the staff's desire to provide excellent customer service, promises...
Putting the "Service" in Customer Service
Your ideas on our service help us to stay sharp and focused on your needs. "SLA pledges to provide superior customer service to our members and other customers by strengthening and enhancing the image of SLA; delivering cutting-edge programs; returning...
Shape Up Your Web Presence
Several months ago, I started on a project to locate, visit, and evaluate the web pages of all chapters of the Special Libraries Association. This project was an effort to determine the health of the SLA chapters based entirely upon their web presence....
Spotlight on SLA Members: An Interview with Debra Bade, Director of News Research at CNN
Being a 24-hour news network means we face constant deadlines throughout the day. During breaking news events, we have only a few minutes to locate the information needed before a news report will air. Information Outlook staff took some tune to...
Value Is Derived from Quality of Service
We at SLA headquarters often hear the drumbeat from the membership, the call for promoting the value of the profession to executives and senior managers. It's a wonderful responsibility for SLA to assume, and we're doing our best to respond to the...