Information Outlook

Official magazine of the Special Libraries Association. Includes articles on the administration, organization, and operation of special libraries and information centers; research reports in librarianship, documentation, education.

Articles from Vol. 6, No. 7, July

Ahead of Behind the Curve
Where Do You Stand? IT CAN HARDLY BE SAID THAT BENCHMARKING IS A 'DYING TOPIC' THESE DAYS. Not only does the benchmarking process help an organization understand where they stand with their competitors, it can also build valuable relationships...
A Testimony to the Non-Stereotypical Librarian
Meet Sandra Kilt HAVE YOU EVER WONDERED WHAT SLA MEMBERS DO IN THEIR SPARE TIME? This month Assistant Editor Nikki Poling picked the mind of one librarian and SLA member, Sandra Kitt, to find out what our members are doing in their free time....
Benchmarking-Measuring and Comparing for Continuous Improvement
Benchmarking for Success WHEN ORGANIZATIONS WANT TO IMPROVE THEIR PERFORMANCE, THEY BENCHMARK. They compare and measure their policies, practices, philosophies and performance against high-performing organizations anywhere in the world. The process...
Digital Library Projects and Copyright. (Copyright Corner)
Today both academic and special libraries are creating digital libraries and archives. Digital projects generally have two goals: 1) to preserve library material; and 2) to make the materials available to users both near and far. Whether the library...
Evidence-Based Research: Its Role in Developing the DPHT Strategic Plan. (Kex Corner)
What is Evidence-Based Research (EBR)? One thing is certain, this is a topic that goes by many names--evidence-based medicine, evidence-based decision-making, evidence-based practice, etc. In a nutshell, EBR aims to achieve the appropriate balance...
Executive Outlook
Greetings: Two years ago, when Donna Scheeder started her term as SLA president, she began her inaugural remarks with a brief review of some association history and the changes SLA had gone through since 1909. Donna's point was to remind us all...
If You Don't Know, Ask: The Art and Craft of Survey Development and Analysis. (Features)
Building Your Survey IN THE GOOD OLD DAYS BEFORE THE EXTENSIVE USE OF AUTOMATION, when a survey was mailed out, an expected rate of return was about five percent of the targeted group. More extensive participation was a pleasant surprise. Even with...
Learning the Skills Needed to Assess and Benchmark. (Strategic Learning Outlook)
Written in collaboration with ARL, FLICC and SLA In today's economic conditions, garnering and brokering information has become a valuable skill. The true value of information is undeniable. Understanding and implementing measurement and communication...
The Telecommuting Trend: Is It for You? (Communications Outlook)
Since the mid- to late '90s (which seems like a decade ago), many organizations implemented telecommuting policies as an added benefit for their employees. With the marvelous advances in technology (Internet, email and fax), putting in a full day's...
Which Way Do You Want to Serve Your Customers?
The Importance of Customer Service LIBRARY SERVICE IS ESSENTIALLY A SERVICE TO THE COMMUNITY OF USERS. But some librarians could be accused of poor services to customers. The development of customer-oriented services skills not only allows the Library...