Information Outlook

Official magazine of the Special Libraries Association. Includes articles on the administration, organization, and operation of special libraries and information centers; research reports in librarianship, documentation, education.

Articles from Vol. 11, No. 5, May

Al Gore to Discuss Climate Change and the Economy
Summer storms are increasing. The Arctic ice cap is shrinking. Sea levels are rising. The average temperature in the continental U.S. last year was the warmest on record. Despite a small but vocal chorus of naysayers, there is little doubt among...
A Special Librarian Creates a Special Library: What Started with a Broken Stove Led to a New Project to Bring Literature-And Literacy-To Children in Africa
There is hope under construction in sub-Saharan Africa. The first Lubuto Library is opening this spring in Lusaka, Zambia. It is an ambitious endeavor to give homeless children affected by the HIV/AIDS epidemic a rich haven where they can read books...
Becoming the "Go-To" Person in Your Organization Raises Positive Perceptions of Your Department: What to Be the True Information Hub? It's All about Who You Know, What You Know, What You Do, and How You Can Help
I recently noticed an interesting article on the importance of the go-to people in organizations, specifically in a business context. "Go-To People: What Every Organization Should Have," by Jeffrey Gandz (Ivey Business Journal March/April 2007,...
Coming Events
CLICK U Live! For more information on these SLA online seminars--and to register--go to www.sla.org/clickulive. MAY 9 Twelve Tips for the One-Person Library 23 What's on the Horizon: A Look at Where Our Profession Is Heading AUGUST...
Earning the Right to an Opinion Requires Real-World Experience: When People Ask What You Think, Be Ready to Tell Them. but Make You Know What You're Talking About
"In my opinion ..." "My experience tells me that ..." "My best advice is ..." "My considered opinion is ..." "If it was my choice, I would ..." Professionals start sentences like this. Professionals are respected for their opinions because...
Everyday Leadership: It's an Inside Job
Susan worked a whole year to bring a group of high school students from New Zealand to the United States to train other students in an effective form of peer mediation. William began a weekly meeting for men at his church to fill the need for fellowship...
How to Take Better Conference Photos: Use These Tips for Professional Results. Your Subjects Will Be Happy, and Your Web Site or Newsletter Will Shine
How many times have you gotten back from a conference and found that your photographs were, well, pretty darn bad! Maybe the flash made everyone look like ghosts, or everyone was making silly faces at the camera or had little devil horns behind their...
If You're Looking for "Invisible" Info, This Site May Answer Your Questions: And If You Just Can't Keep Up with All the LIS Blogs, Another Site Collects Feeds and Helps with Searches
OEDb: Research Beyond Google http://oedb.org/library/college-basics/research-beyond-google Sometimes Google is the easiest place to get a quick answer, but is a general search engine the best place to get the best answer? We know the answer to...
If You Want Your Customers to Give Rave Reviews, Try the U.R.A.V.E. Approach to Evaluating Service: You May Be Providing Excellent Customer Service, but You Need to Make Sure Your Customers Know It and Value It
I was delighted to read in the March 2007 issue of the Harvard Business Review in a short article titled, "Beating the Market with Customer Satisfaction," that the stock prices of companies with high customer satisfaction outperformed other companies...
New SLA Centennial Commission Seeks Comments: Updates on the Information Professional and SLA
The year 2009 will mark the centennial of the founding of the Special Libraries Association as an organization dedicated to serving the needs and interests of professionals who handle specialized information and research services. SLA has formed...
Scott Adams: Dilbert, Dogbert, Catbert, the Boss, Alice, and the Rest of the Gang Aren't Available for One of the Big Speeches at SLA 2007, but We Got Their Creator
First, there was the Peter Principle, expounded in 1968 by the academic Laurence J. Peter. He said that in a hierarchical organization, an employee will rise to his or her level of competence--then rise one level higher, to a level of incompetence,...
Some Changes Happen So Fast and Gradually, It's Hard to Notice: SLA Is Uniquely Poised to Help Members Adjust to Shifting Baselines
Change is an integral part of our modern lives as librarians and information professionals. [ILLUSTRATION OMITTED] Earlier this year a newspaper headline caught my eye. The headline read, "When normal is a moving target." The Washington Post...
The 2007 SLA Annual Conference and Exposition Will Give You a Chance to Discover Denver
SLA's Rocky Mountain Chapter is excited to host the 2007 SLA Annual Conference in Denver June 3-6, 2007, and we are looking forward to sharing our beautiful, vibrant city with conference attendees. Denver is known as the "Mile High City" because...
Turbo Charge Your Job Search
In his book, Yearnings: Embracing the Sacred Messiness of Life, Irwin Kula reminds us that the questions of life are meant only to generate more and more inquiry. He says, "There are never final answers to life's big questions; only more profound...
Who's the Best Person to Show New Employees the Ropes? Information Professionals-As Employee Guides-Can Make the Difference between Entering the Workplace on the Fast Track or through Back-Alley Detours
Many years ago, I had a boss who was an alcoholic. Not the kind who overdoes it at holiday parties, but the kind who leaves the office several days a week at noon for "lunch" and returns an hour and a half later, quietly smashed and unable to function...