Information Outlook

Official magazine of the Special Libraries Association. Includes articles on the administration, organization, and operation of special libraries and information centers; research reports in librarianship, documentation, education.

Articles from Vol. 2, No. 7, July

A Library Fellow in Equatorial West Africa
The sun was setting in Accra, Ghana, when I arrived for my ten month stay in July 1997. On the drive from the airport to my new home, the flicker of kerosene lamps at stands along the roadside and the women carrying headboards added to the exotic atmosphere....
Canadian Court Opinions Clarify Copyright Laws
A Canadian Court of Appeals has ruled that a phone directory lacked creativity and, thus, copyright protection in Tele-Direct Inc. v. American Business Information, Inc. This case is very similar to the U.S. decision in Feist Publications, Inc. v. Rural...
Copyright Resources on the Web
The IRC receives many questions about copyright of varying complexity. As we have to be particularly careful about the legal reliability of our replies, more often than not, we refer patrons to our Copyright Electronic Information Packet (LIP) on the...
Creating an Online Client Information Database
HISTORY The Information Research Services group at Digital Equipment Corporation (Info Research) supports all divisions of the corporation and offers a wide range of services. The group has sites in Northeastern United States; Colorado; Reading, England;...
Delighting the Customer: The Role of Information Professionals in the 21st Century
Delight results from exceeding the expectations of satisfied customers. Meeting only current needs "locks us into the present" ("Customer Satisfaction and Beyond", The Drucker Magazine, Spring 1995) but to move beyond the threshold of satisfaction, we...
Finding the Question Behind the Question
The art of the reference interview...sounds boring, doesn't it? Or perhaps it sounds like a lost art, like tatting or building a table without nails. But unless we really understand what our clients want, we can't provide them with professional information...
Introducing Copyright Permission Pages Web Site
Have you ever tried to get copyright permission from a publisher or journal either for yourself or on behalf of a patron? If so, was it hard for you to reach the publisher that holds the copyright of the work of interest to you (or your patron)? How...
Librarians at Work: Are We as Satisfied as Other Workers?
Inc. magazine's first annual Inc./Gallup survey on attitudes of American workers [Seglin, JL. "The Inc/Gallup Survey: The Happiest Workers in the World." Inc. 18 no. 7 (1996): 62] showed surprisingly high levels of job satisfaction among those surveyed,...
Ninety Years of Knowledge Leadership
Guten Tag! Bon Jour! Buenos Dias! Hello! An international association should begin its new year with an international greeting. With some sixty countries represented by SLA members, I have a few more languages to learn. Learning to better function in...
SLA Launches Self-Paced Computer Online Courses
As SLA continues to build the virtual association, the Professional Development department is proud to present ten high-quality, continuous education courses that can be accessed through the SLA web site. With this new format, you can brush up on your...
Sports on the World Wide Web
About two years ago, after I created a web page that essentially amounted to a list of my favorite general research sites on the Internet, I was called upon to create a more comprehensive Intranet page for my employer. I'm a researcher at the National...