Information Outlook

Official magazine of the Special Libraries Association. Includes articles on the administration, organization, and operation of special libraries and information centers; research reports in librarianship, documentation, education.

Articles from Vol. 10, No. 8, August

A New Directory on Disability Resources: Interview with Marcia Young
Marcia Young is the owner of Books on Special Children and the publisher of The Comprehensive Directory of Disability Resources (CDDR), an online and print reference book for people with disabilities that has been in publication for 18 years. She only...
Federer V. Italy
Unless you have been sunning yourself on a beach with no access to any communication tools, you cannot have failed to notice that two major sporting events were completed last month. Roger Federer won his fourth consecutive Wimbledon men's singles...
How Swiss Re Adds Business Value through Quality Information
Swiss Re's Group Knowledge and Records Management (GKRM) unit is applying Information Quality (IQ) practices--and the business value is clear. Employees are using less time to read and write their business communication. They are using this newly found...
Keeping Tradition in a Traditional Library
Lexington, Kentucky, is the home of the U.S. horse-breeding industry--especially thoroughbreds. Kentucky Horse Park and the Keeneland Race Course are there, surrounded by the more than 500 thoroughbred horse farms in the Bluegrass Region. [ILLUSTRATION...
Mis-Information at the Heart of the University: Why Administrators Should Take Libraries More Seriously
Whether or not it is true that the library is the heart of the university, the library remains a key part of university infrastructure--both physically and intellectually. It is surprising, therefore, that voices of highly qualified librarians--particularly...
Sanctuary
... Ten thousand people, maybe more. People talking without speaking, People hearing without listening, People writing songs that voices never share. And no one dared, Disturb the sound of silence ... Hear my words that I might teach you. Take my arms...
Skills for the 21st Century Info Pro
For those who haven't read or heard about it yet, there was a thoughtful post titled "Skills for the 21st Century Librarian" on the Information Wants to Be Free blog (meredith.wolfwater.com) last week that sparked a fire-storm of comments and follow-up...
The 3 Skills You Need to Have for Successful Project Management
(Although the stories are true, certain facts have been changed to protect the guilty.) Project management is about completing work on time, under budget, at the agreed-upon quality, and with everyone still speaking to each after the dust settles....
The New PR Toolkit: Why Everyone Needs It
Be honest. I know what you're thinking; you want to skip this article and move on to something less challenging. You're tired of promoting yourself, your library, your services, your skills, and the professionalism of your profession. Part of you just...
The True Value of Customer Service
Few, if any, information professionals would disagree with the importance of customer service in the special library environment. Customer service is integral to the perception of a special library's value within its organization. Excellence in customer...
Web Sites Worth a Click
Information Wants to Be Free http://meredith.wolfwater.com/wordpress Meredith Farkas first came to my attention earlier this year as the creator of the Computers in Libraries conference wiki (she's created other conference wikis, too, and one...