Information Outlook

Official magazine of the Special Libraries Association. Includes articles on the administration, organization, and operation of special libraries and information centers; research reports in librarianship, documentation, education.

Articles from Vol. 11, No. 4, April

At Second Life, Info Pros Will Find Much to See, Do, Learn, Play with, Try Out: This Virtual World Has a Large and Growing Community of Librarians. Even If Your First Life Is Just Fine, You Should Give Second Life a Try
Second Life: definition -- "Second Life is an open-ended virtual world created by San Francisco-based Linden Lab. It is similar to There, another such world created around the same time, in that one of its primary focuses is socialization, but the...
Does Your Perception of Your Service Match Your Clients' Opinions? You Know You're Doing a Great Job, but Your Clients May Not Agree. the Magic Is in the Service, the Personality, and the Behaviors of You and Your Staff
The special library and its reputation form the basis of its brand value. A lot has been written about branding, but I would like to reflect mostly on branding and reputation, rather than the marketing aspects. Your information center is the intangible...
Even If Your Boss Didn't Spell It out, Writing Is Part of Your Job Description: These Web Sites Will Give You a Brush Up, a Refresher Course, and Some Advice on How to Improve Your Writing
While I was conducting an inventory of my job responsibilities, I thought about how much writing and editing I do. Obviously, there's this column. But what about all the e-mails, summaries, content for Web pages, and publications that our information...
Growing Businesses in a Colorado Garden
Twelve-miles south of downtown Denver is the incorporated municipality of Littleton. This is a rich land for those who have resided there. It has been the home for Native Americans, Spaniards, and French. Its economy has been based upon farming, water,...
Knowledge Management Lacks Full Integration into Law Firm Structure: Survey Shows That, While Firms View KM as Important, It's a Challenge to Implement Initiatives
Knowledge differentiates a law firm from its competitors. Knowledge management is about leveraging that differentiating asset so that a law firm leads, and breaks away from, its competitors. Knowledge management is the leveraging of your firm's...
Quality Management an Ongoing Practice in a Portuguese Government Library
One of the main questions that guides research in quality management is "Why are some experiences successful and others are failures?" or to put it a different way, "Why do quality initiatives obtain different performance levels?" Various organizational...
SLA Annual Conference in Denver Offers New Programs, Top Speakers: Hot-Topic Seminars Will Get You Up to Speed on Wikis, RSS Feeds, and Other Ways to Get and Distribute Information
The 2007 Annual Conference and INFO EXPO in Denver are only two months away. This premier industry event provides information and library professionals with valuable, up-to-the-minute information on issues, practices, and products important to you....