Information Outlook

Official magazine of the Special Libraries Association. Includes articles on the administration, organization, and operation of special libraries and information centers; research reports in librarianship, documentation, education.

Articles from Vol. 5, No. 12, December

Customer Service Is Survival: If Today's Information Professionals Agree about One Thing, It Is the Importance of Customer Service to the Success of Our Information Centers. but after This Point, Agreement Usually Ends. (Talking about Customer Service)
How we define customer service and what we do to provide it differs as widely in our work places as it does in the general market place. There are those who believe that the ability to provide customer service is ingrained in our collective psyche...
Good to Great: A Conversation with Jim Collins; Take the Path to Greatness. (Interview)
HOW DOES ONE COMPANY BECOME GREAT WHILE ANOTHER IS MIRED in mediocrity? And just what does it take to be great? Author Jim Collins Looked at these questions and others in his second book, Good to Great. Collins recently sat down to talk with Information...
Librarian / Publisher Disputes in the Copyright Arena. (Copyright Corner)
Recent reports that Patricia Schroeder, president of the Association of American Publishers, referred to librarians as "the enemy" came as quite a shock to many librarians. Maybe I am jaded, but I found it neither shocking nor even surprising. The...
Look Ma. No Car! (Conference Countdown)
In late 1999, the Los Angeles' Metropolitan Transportation Authority (MTA) asked some original thinkers how the city could use technology to solve its transit problems. 80-year-old Ray Bradbury, author of Fahrenheit 451 and The Martian Chronicles,...
Making the Transition: Bulgaria Libraries Struggle in a Post Communist World; Journey to Eastern Europe for a Look at a Library. (Inside a Bulgarian Library)
LIKE MOST EASTERN EUROPEAN COUNTRIES, BULGARIA HAS STRUGGLED to find its way in the years since the fall of communism. The country's libraries have not been exempt from this transition, with much of the financial support they enjoyed under the old...
Packing Them In: 67th Annual IFLA Sets New Records; IFLA Goes to Boston. (IFLA Goes to Boston)
BOSTON, MA, WAS THE SITE OF THE INTERNATIONAL FEDERATION of Library Associations and Institutions (IFLA) record-breaking, 67th IFLA Council and General Conference The attendance figures for the conference, held August 16-25, 2001, broke all previous...
Remembering 2001. (Strategic Learning Outlook)
2001 was quite a year. It began with the inauguration of George Bush after an unsual, close election, and it is ending with tragic national and international events dominating the news and our thoughts. Here at SLA, we had an extraordinary year as...
September 11th-Where Do We Go from Here? (Executive Outlook)
On September 11th, the world as we know it changed forever when terrorists attacked the United States. On that fateful Tuesday, SLA lost members who died serving in "active duty." While, fortunately, many of our members escaped the horrific tragedy,...
The Essential Peter Drucker. (All about Drucker)
If we could read only one writer on our management bookshelf, it would be Peter Drucker. Even at 92, his career continues to unfold, making it possible for us to study him in real time, rather than as a historical figure. One of the new breed of...
Understanding Tragedy through Introspection. (Communications Outlook)
Nearly three months have passed since terrorism hit the United States. The events of September 11th stifled us and our nation, permanently connecting us to fear, uncertainty, and uneasiness. Lost amid the chaos and confusion is the innocence of our...