Reference & User Services Quarterly

Articles from Vol. 38, No. 1, Fall

AskA's
Lesson Learned from K-12 Digital Reference Services The Internet has brought libraries to a crossroads. The nature of collection, service, and information organization is changing rapidly. There is considerable anxiety about changing roles and responsibilities...
Do Birds Fly?
Some Thoughts after the Library of Congress Institute on "Reference Service in a Digital Age" The Library of Congress Institute on "Reference Service in a Digital Age" was held in Washington, D.C., June 29-30, 1998. The articles included in this...
Electronic Reference Services
Some Suggested Guidelines For years, the provision of electronic reference services has been conducted on a largely informal or ad hoc basis. This article suggests that electronic reference services are in need of guidelines, similar to those used...
Enhancing the Quality of Reference Services for the 21st Century
When we think of quality reference services today, we must consider services that focus on the customer, that get the service right the first time, and that continuously improve services we offer. As we prepare to enter the 21st century, in contrast...
Facts on File World News CD-ROM
Facts On File World News CD-ROM. New York: Facts On File News Services, 1997. Single CD-ROM disk, with quarterly updates. $995 (Canada $1,375) annual subscription fee (includes network access in a single building). There is a 33 percent discount for...
Funk & Wagnalls Unabridged Encyclopedia
Funk & Wagnalls Unabridged Encyclopedia. New York: Community Network Systems, 1998. $24.95 ISBN 0-8343-0103-2. Requirements. DUD-ROM Edition: IBM PC (Pentium recommended); Windows 95; 16MB RAM (32MB recommended); 100MB free hard disk space;...
Http://digiref.Scenarios.Issues
In this symbolic Web site--http://digiref.scenarios.issues--the author discusses issues raised by the development of remote reference. Two separate scenarios are proposed: "broken down reference service" and "doing the tango." The author concludes...
Information Ecologies
Highlights of the Keynote Address Ecologies are local settings. An ecology is defined for each of us by our personal spheres of influence and participation. For some of us, our homes are our primary information ecology. For others, the global political...
More Than Profits: Selected Resources in Socially Responsible Investing
When you sign up for the pension plan stock funds at my workplace, and others like it, you get a bit of investment counseling, which goes something like this: If you want to make more money from your investment, you have to be comfortable in taking...
Providing Access to Three-Dimensional Collections
If libraries used to be associated with books, today they are equated with books and technology. The discipline of history has likewise been associated with books. In this guest column, Michael Jarrell suggests a broader conceptualization of libraries...
Redefining Reference Services
Transitioning at One Public Library The author was invited to the Library of Congress Institute "Reference Service in a Digital Age" to provide a practical case study of one library's transitioning into the digital age. Profiled here is what the...
Reference Service, Human Nature, Copyright, and Offsite Service-In a "Digital Age"?
The belief that "everything" will be freely available to everyone on the Internet, from anywhere, at anytime, is based on unworkable Marxist assumptions about human nature. Copyright "problems" cannot possibly be solved within nonlocalized cyberspace,...
Reference Service in a Digital Age
Introduction In June 1998, Library Congress (LC), in coperation with Library Solutions Institute, presented a groundbreaking institute, "Reference Service in a Digital Age" (RSDA), which represented the first national attempt to focus on the implications...
Scribner's Writers Series on CD-ROM Comprehensive Edition (Release 2.0)
Scribner's Writers Series on CD-ROM Comprehensive Edition (Release 2.0). New York: Simon & Schuster Macmillan, 1997. $999 (Comprehensive Authors Edition--ISBN 0-684-80552-9); $700 (Selected Authors Edition--ISBN 0-684-80502-2). Requirements....
Sources Received but Not Reviewed
African American Criminologists, 1970-96: An Annotated Bibliography. By Lee E. Ross. Bibliographies and Indexes in Afro-American and African Studies, no. 36. Westport, Conn.: Greenwood, 1998. 108p. acid free $59.95 (ISBN 0-313-30150-6; ISSN 0742-6925)....
The Role of the Library Web Site
A Step beyond Deli Sandwiches Quality reference and user service requires a combination of having the right resources, making sense of them for the user, and providing the right services in the right time and place. Reference and user services librarians'...
Twayne's United States Authors on CD-ROM
Twayne's United States Authors on CD-ROM. New Edition. New York: Simon & Schuster Macmillan, 1997. $995 (ISBN 0-7838-1714-2). Requirements. IBM PC 486 or higher, 16MB RAM, 16MB hard drive space (10MB if other Twayne's Authors/Writers CD products...
Universal Access-Free and Open Access-It Depends
It depends on where you live. The values of Universal Access are much older than the present legislative attempts. The whole public library movement, in one sense, was based on the concept of providing everyone with access to information and education,...