Reference & User Services Quarterly

Articles from Vol. 38, No. 2, Winter

Books Received but Not Reviewed
Academic Library Centrality: User Success Through Service, Access, and Tradition. ACRL Publications in Librarianship no. 50. By Debra J. Grimes. Chicago: ACRL, 1998. 154p. $27 ACRL members, $30 nonmembers (ISBN 0-83897950-5). ARBA Guide to Biographical...
Encyclopedias and the Cult of Entertainment
Every encyclopedia is a product, not just of its editors' vision, ideas, and abilities, but also of its time. This has been true since Pliny the Elder created the antecedent to today's encyclopedia during the first century A.D. As societies change,...
Enhancing the Quality of Reference Services for the 21st Century: Part 2
When we plan improvements of our reference services, we must focus on client needs, give the service right the first time, and continuously improve the services we offer. In the last "President's Column," I addressed enhancing the quality of reference...
Filtering, Selection, and Guided Access
Since the day that access to the Internet, especially the Web, became a reality in public libraries, the debate about how free that access should be became a topic of debate. Controversy already populated the Web when libraries could begin to afford...
Negative Closure
Strategies and Counter-Strategies in the Reference Transaction In this paper, we analyse accounts of the experiences of one hundred M.L.I.S. students who visited a library of their choice and asked a question that mattered to them personally. The...
Proactive Reference
Selective dissemination of information (SDI) has been around at least as long as I've been working in libraries (a period of time that now extends so far into the past that I hate to mention specifics anymore). It became a hot item when online databases...
Professional Competencies and Electronic Reviewing
During the American Library Association's Midwinter meeting in Philadelphia, the Library of Congress (LC) hosted an open discussion on reference service in a digital age as a follow-up to its June 1998 Institute (the edited papers based on Institute...
Reference Service for Maps
Access and the Catalog Record General reference librarians and other non-maps specialists that provide service to collections with a map component need to be aware of the unique aspects of map cataloging in order to provide access to this material....
Sources Received but Not Reviewed
1998-99 Directory of American Youth Organizations: A Guide to Five Hundred Clubs, Groups, Troops, Teams, Societies, Lodges, and More for Young People. 7th ed. By Judith B. Erickson. Minneapolis, Minn.: Free Spirit Publishing, 1998. 207p. paper, $21.95...
Teaching Information Competency as a Third Language
A New Model for Library Instruction In this article, we describe a model of library instruction that draws on the collaborative efforts of teams consisting of content faculty, reference librarians or subject specialists, and English as a second...
The Internet and Reference Services
A Real-World Test of Internet Utility Many libraries now provide Internet access for their patrons and staff or are planning to do so. The push toward Internet access in libraries is proceeding despite the fact that establishing and supporting access...
The New Americans Program
Twenty-one Years of Successful Partnerships Serving Diverse and Changing Communities This column is the first installment of a two-part look at the New Americans Program, a groundbreaking initiative that recognizes and affirms diversity. As the...
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