Reference & User Services Quarterly

Articles from Vol. 51, No. 2, Winter

A Systematic Review of Research on Live Chat Service
The purpose of this study was to synthesize the research literature that has investigated library-based chat reference service. We define library-based chat reference as a synchronous, computer-based question answering service where users of the service...
Best of the Best Business Websites (Free Resources): The 2011 Selection
In 1998, the Education Committee of the Business Reference and Services Section (BRASS) of the Reference and User Services Association (RUSA) of the American Library Association (ALA) began to identify several long-term educational projects that would...
Blended Librarianship: [Re]envisioning the Role of Librarian as Educator in the Digital Information Age
I was elated when John D. Shank and Steven Bell accepted my invitation to provide this updated perspective on blended librarianship. John and Steven developed this concept of librarianship in early 2004. In this column, Shank and Bell explain how blended...
Citation Tools in Academic Libraries: Best Practices for Reference and Instruction
In recent years libraries have seen an increase in the number and complexity of citation management programs like Zotero, RefWorks and Endnote, and with this an expanded role for libraries in support of citation and research management. But how should...
Envisioning the Future of Reference Instruction: LIS Students' and Practitioners' Opinions on Print and Online Sources
This paper examines students' and practitioners' attitudes toward, and uses of, various reference sources. It was precipitated by questioning the best outcomes of the basic reference class in Library Science programs, specifically asking what types...
Managing Copyright Services at a University
Within the academic library community, copyright is an area of critical importance and growing interest. As the landscape of information creation and delivery continues to change, interpretation of existing copyright guidelines, including Fair Use,...
Outstanding Business Reference Sources: The 2011 Selection of Recent Titles
Each year, the Business Reference Sources Committee of BRASS selects the outstanding business reference sources published since May of the previous year. The committee reviewed 31 entries; 3 were designated as "outstanding," and 7 were placed into...
Readers' Services and the Library Catalog: Coming of Age Fiction? or Non-Fiction?
As readers' advisory services continue to develop in the twenty-first century, there are a number of important and interesting directions that are being explored. None of these is more critical to the future success of readers' advisory than the connection...
Selecting Audiobooks: Towards a Core Collection of Narrators
Audiobooks seem to fulfill a particular need to make the story experience a portable and multitasking one so that the mundane activities of our lives, such as cleaning, cooking, exercising, and commuting, become story-rich. This need is reflected in...
Texting 4 Answers: What Questions Do People Ask?
This study seeks to provide empirical evidence about how users use text reference service, especially what kinds of questions they ask, to further the professional understanding of this emerging reference service venue and how to best deliver text...
The Business of Social Media: How to Plunder the Treasure Trove
The Business Reference and Services Section (BRASS) annual program for the 2011 ALA annual conference in New Orleans invited three leaders of social media in the library field to speak on the topic of how businesses are successfully using social networking...
The Impact of New Technologies on Current Awareness Tools in Academic Libraries
Cuiying Mu's column is a help to both "accidental technologists" and non-techie librarians in two ways: it clarifies the differences between and strengths of various RSS readers and social bookmarking tools, and it provides guidance on teaching these...
The Management and Support of Outreach in Academic Libraries
The promotion of services in academic libraries often falls under the purview of outreach. This paper explores a number of questions regarding library outreach, specifically how libraries manage and support the marketing and public relations aspect...
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