Global Business and Management Research: An International Journal

Provides a platform for debate among diverse academic and practitioner communities who address a broad area of business and management issues across the globe.

Articles from Vol. 10, No. 1, January

A Review of Customer Experience Quality Measurement in Malaysian Heritage Hotels
Introduction Malaysia is experiencing a tourism boom, welcoming over 27 million tourists in 2017 up to the month of August (Kanyakumari, 2017, December 19).However, the country has been experiencing below 67.3% hotel rooms occupancy between 2011...
Carbon Emissions, Energy Consumption and Economic Growth in ASEAN: A Dynamic Heterogeneous Panel Approach
Introduction In recent decades, environmental threats have become of major concern globally, particularly the issue of climate change and the rising surface temperatures on earth. The primary cause of climate change is the burning of fossil fuels...
Factors Influencing Job Satisfaction: A Perspective of Millennials in Malaysia Multinational (MNC) Companies
Introduction Job satisfaction is commonly understood as an emotional response towards a value judgement by an individual worker, resulting from the perceived fulfilment of one's significant job values. Thus, if employee's job values are being achieved,...
Factors Influencing the Purchase Decision of Non-National Cars in Malaysia: An Empirical Study
Introduction In Malaysia, the automotive industry is considered one of the most crucial industries in the manufacturing sector. The automobile sector has been used for the growth of the development process since it increases the industrialization...
Factors Leading to the Adoption of Business Continuity Management (BCM) in Malaysia
Introduction There are many types of disasters around the globe, with Mohamed Shaluf (2007a) categorising disasters into natural, man-made, and hybrid. Guha-Sapir, Hoyois, and Below (2016) further categorised natural disasters into six groups namely,...
How Personal Beliefs Influence Consumer Attitude towards Online Advertising in Malaysia: To Trust or Not to Trust?
Introduction The Internet World Stats (2017), shows that there are more than 3 billion internet users in 2017 worldwide and it is a 577% growth compared to the population of internet users in year 2000. Malaysians are nowadays actively connected...
Inconspicuous Consumption of Luxury Fashion Goods among Malaysian Adults: An Investigation
Introduction The luxury fashion industry is a multi-billion-dollar industry and offers significant benefits to consumer life, social, cultural, environmental and the growth of global economic (Bian & Company; 2016; D'Arpizio et al., 2016; Okonkwo,...
Indebtedness Theory and Shariah Boards: A Theoretical Approach
Introduction Indebtedness is deemed as a formal alliance or agreement made by God with humanity in general (Rosly, 2007& Ahmed, 2012). It is a promise that mankind has with God that implies adhering and fulfilling what this bond entails. The...
Internal Control System and Perceived Operational Risk Management in Malaysian Conventional Banking Industry
Introduction Risk can lead to ambiguous future results and decisions (Doerig, 2003). However, risk is a common issue facing all organisations, particularly financial institutions. Although risk cannot be avoided, it can be managed with the use of...
Linking Corporate Climate Change and Financial Performance: Evidence from Malaysia
Introduction Throughout the years, the relationship between corporate social and environmental performance (or corporate social responsibility, CSR) and corporate financial performance has received growing attention, though its long-running debate...
Logistics Performance Analysis and Improvement: A Case Study of a Building Materials Company
Introduction Within the supply chain network, logistics is considered the point where acquisition, movement and storage of materials, parts and finished inventory (as well as the relevant information flows) are properly managed through the organization...
Male and Female Technology Users' Acceptance of On-Demand Services
Introduction Advancements in mobile technology have generated not only novel forms of communication but also introduced a new way of providing services to customers. This new method of providing services is known as on-demand services. According...
Private Label Brand Purchase Intention: A Malaysian Study
Introduction Private Label Brand (PLB), i.e. brands of a product which are produced by retailer and sold under the retailer's name in their outlets (Baltas, 1997; Porral and Mangin (2016) have expanded globally and its market share has increased...
Soft TQM, Knowledge Management Practices and Manufacturing Firm Performance: A Proposed Framework
Introduction Malaysia is part of the "Asian Tiger" economies, and a major influence in international forums and structures which have a major impact on world affairs. With the Malaysia Plan 11 (Rancangan Malaysia Ke-11) reports of performance from...
Synergising Organisational Magnificent Ambience: The Role of Transformational Leaders to Cherish Workplace Spirituality
Introduction The undeniable truth about the success of an organisation is that the role of the leader and their leadership style. One of the outstanding leadership styles that can bring benefits, positive changes, cultivate aspirations, and boost...
The Corporate Social Responsibility and Corporate Financial Performance Virtuous Loop: A Theoretical Framework
Introduction The concept of corporate social responsibility (CSR) is not something new as it has been known since the 1920s (Bowen, 1953; Rahman, 2011). It became more well-known with the publication of Howard Bowen's book in 1953 where he defined...
The Effect of Self-Serving Bias on Trading Decisions and Its Solution Mechanisms: An Experimental Study
Introduction Self-serving bias is a long-established theory in psychology research. It explains individuals' tendency to attribute successes to personal efforts and skills to enhance self-esteem, and attribute failures to factors beyond their control...
The 'Glass Ceiling' and Women's Career Advancement to Top Management: The Moderating Effect of Social Support
Introduction The "glass ceiling" is a term used to describe the invisible barriers which hinder women from reaching top management positions (Pai & Vaidya, 2009). "Ceiling" is an obstacle that blocks the upward advancement while "Glass" reflects...
The Impact of Eye Tracking on Neuromarketing for Genuine Value-Added Applications
Introduction Marketing today is a critical business function that works in an environment that is frequently changing. Marketing managers today must concern themselves with concepts such as branding, integrated marketing communications, marketing...
The Impact of Information Technology Capability, Business Intelligence Use and Collaboration Capability on Organizational Performance among Public Listed Companies in Malaysia
Introduction In today's dynamic business environment, organizations are facing new encounters, such as intense competition, technological change, and economic downturn which challenge top management to create value for shareholders. Organizational...
The Impact of Leadership Styles and Organizational Culture on Job Satisfaction of Employees in Malaysian Manufacturing Industry
Introduction This research focuses on the employee job satisfaction in manufacturing industry and its influencing factors. The manufacturing industry is the growth substance for Malaysia, which currently the entire manufacturing industries in Malaysia...
The Influence of Crisis Management on Customer Purchase Intention toward Cosmetic and Healthcare Products
Introduction Companies can be inflicted by a crisis at any moment. When crises arise, they affect not just a firm's feasibility, but also the people involved in that organization, from employees to investors. A crisis can be described broadly as...
The Moderating Role of Internal Audit Function on the Relationship between Board of Director Characteristics and Business Performance in Malaysia
Introduction Firms around the world need to grow to attract investors. Before investing in a business, investors usually need to ensure that the business is financially sound and will remain profitable in the long run. Financial scandals in the...
The Utilization and Antecedents of Output-Based and Outcome-Oriented Performance Measures
Introduction Performance measurement is a key source of organizational information providing evidence on achievements as well as highlighting areas that need improvements. In the public sector, performance measurement is generally about regular...
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