The Journal of Consumer Affairs

Scholarly research journal publishes articles in the consumer field, including the impact of individual, business and/or government decisions on consumers.

Articles from Vol. 25, No. 2, Winter

Babies for Sale: Market Ethics and the New Reproductive Technologies
INTRODUCTION Both historically and currently, there are several markets in which humans and human components are exchanged for money or other economically valued resources. In the past, persons were sold into slavery (Bullough and Bullough 1987)...
Consumer Information and Education Effects on Knowledge and Choice of Fire Resistant Upholstery
INTRODUCTION Projections from fire data gathered by the Office of the Fire Commissioner of Canada (Phillips and Kasem 1985) demonstrate that annually in Canada over 4,000 fires occur in upholstered furniture and that these account for five percent...
Dynamics of Complaint Management in the Service Organization
Most literature on consumer services recognizes the importance of input from customers in producing the service (cf., Solomon et al. 1985; Zeithaml, Berry, and Parasuraman 1988); few discuss how input from customers and customer contact personnel is...
Effects of Consumption Frequency on Believability and Attitudes toward Alcohol Warning Labels
INTRODUCTION Recent testimony before a U.S. subcommittee presented alarming evidence regarding the link between alcohol consumption and abuse and birth defects, driving impairment, hypertension, liver disease, cancer, dangerous effects with other...
Helping Consumers Choose a Credit Card
This article focuses on consumers' use of information to choose credit cards. The objectives are to describe a Canadian governmental information program on credit card costs and present the results of a study designed to test the effectiveness of...
Impact of Married Women's Employment on Individual Household Member Expenditures for Clothing
The dramatic increase in married women's labor force participation has resulted in two-earner, husband-wife families outnumbering families in which the wife is not employed (Hayghe and Haugen 1987). In the past, wife's employment was viewed as secondary...
Protecting Consumers from Uninsured Motorists: An Alternative Financing Mechanism
For over 65 years, state legislators have debated how consumers who have been injured by financially irresponsible motorists will be compensated. While uninsured motorists insurance has become the modal choice among several states, responsible motorists...
Social Issues and Socially Responsible Investment Behavior: A Preliminary Empirical Investigation
An important dimension of the ongoing demand for greater corporate social responsibility is the emergence of the socially responsible investor (SRI). The SRI invests in companies whose actions support social objectives deemed desirable by the investor,...
The Emergency Food Relief System: An Empirical Study
One consumer market that has failed to attract much attention from consumer economists is the market for free food. There is evidence that the use of emergency food relief (EFR) in the United States--primarily through soup kitchens and food pantries--grew...
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