Computers in Libraries

Monthly magazine provides library information technology news and practical application.

Articles from Vol. 36, No. 8, October

A Better Browser Experience: UX Meets Patron Security and Confidentiality
[ILLUSTRATION OMITTED] How the Palm Beach County Library System Used Free Software to Develop an Internet Browser Solution to Ensure Patron Confidentiality and Compliance With Library Policy Patrons and guests come to our library for access to...
Applying the KANO MODEL to Improve UX
In the 1980s, Noriaki Kano-a professor and consultant in the field of quality management-observed how customer satisfaction is determined by whether the service is good and if it meets customers' expectations about what it should be. We can suss out...
Applying the Kano Model to Improve UX: The Kano Model Is a Tool for Visualizing the Relationship among Features in a Meaningful Way
[ILLUSTRATION OMITTED] In the 1980s, Noriaki Kano--a professor and consultant in the field of quality management--observed how customer satisfaction is determined by whether the service is good and if it meets customers' expectations about what...
Avoiding Courseware with Slack
Slack is a cloud-based software tool for team collaboration. I used it as the primary tool to teach an asynchronous graduate level course called Tools for Community Advocacy at the University of Hawaii's library and information science (UHLIS) program,...
Encore Duet: How the Michigan eLibrary Tweaked Configuration Options to Improve the User Experience
[ILLUSTRATION OMITTED] Delivering on users' expectations is critical to gaining their trust and patronage. In February 2016, we conducted a user experience evaluation of our implementation of the discovery service Encore Duet 4.4. We wanted to determine...
How to Conduct a Library Services Platform Review and Selection
[ILLUSTRATION OMITTED] The apparent benefits of migrating from client-based ILSs to web-based LSPs seem pretty straightforward.... However, that doesn't necessarily mean that your library is ready for or wants those changes. ILSs are being swiftly...
Internet Librarian 2016: The Internet Conference and Exhibition for Librarians and Information Managers: CELEBRATING 20 YEARS
OCTOBER 17-19, 2016 MONTEREY MARRIOTT Monterey, California SUNDAY, OCTOBER 16 Preconference Workshops BRING IT ON: Act for Impact! [ILLUSTRATION OMITTED] IL.INFOTODAY.COM Join us for the 20th anniversary of Internet Librarian...
Kicking It Up a Notch
I had a couple of retro ecommerce experiences this summer: Websites (Home Decorators Collection and Jockey) failed at checkout. I thought I was back in 1999, when you had to really want to live life on the bleeding edge of technology to put up with...
New Directions for User Experience
There is a very broad and very well-considered literature in our field on the challenges we face in improving user experience (UX). It's worth following because there are always new perspectives showing up. For my part, I tend to think about UX in...
News Desk
Words of Wisdom 'In the nonstop tsunami of global information, librarians provide us with floaties and teach us to swim.'- Linton WeeksAdis Releases OA JournalAdis launched the open access (OA) journal PharmacoEconomics-Open. It will focus on cost and...
Noted & Quoted
'"Everyone is always welcomed at the library," NYPL President Tony Marx said. "Free books, free use of computers, educational programs ... We do not want people locked up."'-'Rikers Island Opens Its First Ever Permanent Public Library,' Andrew LaSane,...
Your URL Is Your Brand
A library's web address is a significant aspect of its identity and brand. It's hard to understate the importance of having a great URL for a library website that is simple, crisp, and easily remembered. The form of your library's URL conveys an impression...
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