Business Perspectives

Quarterly magazine provides new and analysis of global, national and regional economies. It also covers topics of interest to business, education and government communities.

Articles from Vol. 5, No. 4, Summer

A Catalyst for Quality: Outsourcing Information Systems Functions
Recently, outsourcing has gone from a curious idea to a successful craze. Outsourcing is as essential a part of business in the 21st century as it is a way of increasing quality, not just cutting costs. Outsourcing means sharing the responsibility for...
Customer Advisory Panels Provide Quality Input for International Paper
The wood products division of International Paper won't be concerned when competitors install high-tech telephone systems to answer customer calls. They know it's not what the customers want. "They want warm bodies, options for talking to someone else,...
How a $5 Million Investment in Quality Improvements Is Paying off for Dobbs International Services
Any company that announces it's going to be the quality leader before the process has begun has no notion of what achieving true quality really entails. Just ask Dobbs International Services in Memphis. Its quality improvement process took five years...
Quality in the Health Care Industry
The cost of health care in the 1980s grew at an unprecedented rate, and the escalation of this cost is predicted to continue into the next century. Expenditures for health care accounted for 11.1 percent of Gross National Product (GNP) in 1988 and are...