The Journal (Newcastle, England)

The Journal is a regional newspaper from Newcastle, England. The Journal publishes the latest business, sports, and politics news.

Articles from October 22, 2004

1–S S–Y
101 Things You Must Do before You Pop Your Clogs
Teeside born and bred Richard Horne could have the cult book hit of the year on his hands. His new book, 101 Things to Do Before You Die, is a definitive guide to everything you should do before it is too late. The 31-year-old was born in Guisborough...
A Brighter Future Is Taking Shape Today
Byline: By Alan Plews Spectacular regeneration schemes will bring thousands of jobs to the region and make two historic towns shine like beacons for future generations. Alan Plews takes a closer look. Land which has lain virtually unused for...
A Father's Grief That Can Never Be Healed
For four years, Roy Cameron has dedicated his life to bringing to justice the man who murdered his only daughter. He worked relentlessly alongside Northumbria Police officers and made repeated public appeals for help from the people of the North-East....
Amaro Has Future of Leaflet Distribution All Mapped Out
Robert Greener is managing director of Amaro, the UK's leading door-to-door distribution company based in the North-East. His aim is to make Amaro a national brand in the UK in the next three years, eventually employing 13,000 people in jobs that cannot...
And the Most Enterprising Place in the North-East Is ( South Tyneside
A place where business can grow a where creativity is cultivated and encouraged a where people can realise their potential a and find work. After a four-month search, One NorthEast has declared South Tyneside to be the North-East `Capital of Enterprise'...
A Quality Made to Last
German car-maker Volkswagen has proved that its reputation for quality and durability does not result in higher running costs. According to the UK's most comprehensive analysis of real-life running costs, VWs are not only among the most reliable...
A Top Ten Spot for Nissan
Nissan is in the top ten when it comes to the long-term reliability of second-hand cars, according to the UK's largest survey of used cars. Car claims company Warranty Direct analysed the breakdown claims of more than 30,000 customers covering 27...
Average Backbencher Receives Pounds 176,000
MPs claimed a total of pounds 78m in expenses. The 659 MPs claimed an average of pounds 118,437 each on top of the MP's basic salary of pounds 57,485 and generous pension. The figure has gone up by pounds 20.56m in just two years. It means...
Bagnall Issues Stock-Up Warning
Byline: By George MacIntyre With the rivers Tyne and Coquet teeming with salmon and sea trout, Northumbrian Angling Federation chief bailiff Alan Bagnall is urging anglers to think ahead and protect future stock. "Anglers should remember that...
Barber: Our Traditional Industries Can Survive
Brendan Barber, General Secretary of the TUC, recently visited the Tees Valley to deliver the annual University of Teesside Business School lecture. His wide-ranging lecture explored the economy, manufacturing, productivity, high-performance workplaces,...
Bellamy the Quiet Guy ( on the Pitch
Byline: By Paul Gilder Conflict became a key theme for those charged with planning Newcastle's latest sortie into Europe when, at last month's Uefa Cup draw in Switzerland, the Magpies discovered that their Continental schedule would require them...
Best of Construction to Be Celebrated in New Awards
The deadline is fast approaching for the construction industry to submit their applications for the first Constructing Excellence in the North-East Awards. More than 400 people attended the inaugural dinner in May to launch the Awards. This shows how...
Bet on the Future
Byline: By Bob Cuffe There's a pension crisis. Apparently, if you're aged under 50, you'll be working until they nail the coffin lid down. In order to save enough for you to have a pot to relieve yourself in, you'll need to start saving early. ...
Big Boys' Toys
Byline: David Williamson that Carthage was taken and Hannibal defeated. Clearly, he didn't have the right gadgets. It is 2,206 years ago, writes David Williamson that Carthage was taken and Hannibal defeated. Clearly, he didn't have the right gadgets....
Big River Runs through a Very Grand Design
South Tyneside has had an extraordinary past, but at times seems resigned to having a very ordinary future. But in a grand plan for the area, Charles Landry and Phil Wood, of internationally-renowned research and urban policy consultancy Comedia, reject...
Biofuels Plant Will Be Asset for the Region ( and Planet
Work is now under way on building the world's largest biodiesel plant ( right in the heart of Teesside. Billingham's Biofuels Corporation, headed by chief executive John Nicholas, is building a pounds 21m plant at Seal Sands to produce renewable fuels...
Brewer with a Head for Growth
Byline: By Guy Anderson Acumbrian brewer and pub operator has continued a drive for growth across the North with the acquisition of six hostelries in Cumbria and North Yorkshire. Jennings Brothers invested pounds 2.31m buying four outlets in...
Butler Hits out at Cats' Fans
Byline: By Luke Edwards Thomas Butler's rapidly deteriorating relationship with Sunderland took another turn for the worse yesterday when he criticised the club's fans. Butler, pictured right, who is currently trying to re-launch his career in...
Call for Leniency in Set-a-Side Rulings
Byline: By Anna Lognonne A light and understanding approach to the thorny issue of set-a-side by our Government is the only way some Cumbrian farmers will avoid having their Single Farm Payment put in jeopardy, says NFU Cumbrian county chairman...
Carol Cooks Up Another Masterpiece
Byline: By Karen Mclauchlan With poetry, plays and penning her own books just some of her many hobbies ( there's never much spare time in Carol Cooke's life. Karen McLauchlan met the woman who champions the region's creative talents by day, then...
Cash Call for New Parents
Byline: By Liz Hands The Government's education watchdog boss yesterday called for stay-at-home parents to get the same tax credits as those who choose to return to work. Talking to a group of parents with nursery-age children during a visit...
Changes Mean Business ( and Websites Need Care Too
While the disability rules are often seen as a cost to business, some North-east firms have benefited from the changes. Construction firms, surveyors and engineering firms have all reported increases in demand for their services as firms attempt...
Chefs Are United for Little Lucia
Byline: By Guy Anderson Chefs are proving they are not bitter rivals but a close-knit community and have united to support a North-East charity as Guy Anderson found out. Victor Castro-Quiroga became a charity fundraiser when his daughter, Lucia,...
Coastal Beauty to Be Treasured
Byline: By Iain Laing The spectacular sweep of sandy beaches, dramatic castle ruins, clear water and bright light make Northumberland's coastline some of the most beautiful in Europe. Iain Laing finds moves afoot to keep it that way. The coastline...
College Heads East to Recruit Willing Pupils from China
Byline: By Joanna Desira A Sixth Form College has opened its doors to students from China looking to benefit from a British education. Joanna Desira finds out what advantages this new relationship will bring. Sisi Chen is settling into life in...
Contacts
ACAS Cross House Westgate Road NE1 4XX Tel: 08457 47 47 47 BUSINESS LINKS County Durham: (0191) 374 Northumberland: (01670) 813322 Tees Valley: (01642) 806666 Tyne and Wear: (0191) 516-6767 Suites 3 & 4 Shakespeare...
Couple Helped to Cook Up a Successful Meat Business
Byline: By Graeme King Imaginative combinations of flavours in sausages are keeping a couple at the top of their profession as Graeme King discovered. Matthew and Tracy Betney run Broom Mill Farm in West Auckland and are probably most famous...
D1 Is in at the Start of a Growing Boom in Bio-Fuel
The biodiesel market is going to be huge and a North-East company is planning to be a major player in the emerging global green industry. D1 Oils, which has offices at Preston Farm, Stockton, is planning major expansion in the energy market. The...
Deadly Legacy from Mothers
Byline: By John Von Radowitz A single genetic defect inherited by children from their mothers may play a key role in a host of life-threatening disorders, scientists said yesterday. The discovery, which emerged from a study of just one family,...
Diaries Have a Happy Ending
The Princess Diaries 2: Royal Engagement (U) (1hr 53mins) Starring: Anne Hathaway, Julie Andrews, Hector Elizondo Directed by: Garry Marshall Rating: lllmm The Princess Diaries 2 ( The Royal Engagement, the sequel to the 2001 sleeper hit,...
Diary
December 8: Confederation of British Industry Tees Valley executive lunch Teesside University, Middlesbrough. Employment Law Roadshow with Robert Muckle Solicitors on diversity and equality, Atmel, North Tyneside, 8am-10.30am. Details from Nicci...
Downing to Rescue as Boro Get a Flier
Byline: By Graham Wood Young wing wizard Stewart Downing came off the bench to save Steve McClaren's blushes with a crucial goal which ensured Middlesbrough's Uefa Cup Group E campaign got off to a winning start. The 20-year-old grabbed all three...
Every Nissan Job Drives Two More on the Outside
The decision by Nissan to build its newest model in the North-East will secure the future of 2,000 manufacturing jobs in the region. But the effect of the pounds 125m investment will not just be felt at the Japanese firm's Sunderland plant but at sites...
Facelift for Market
Newcastle City Council's Executive has approved plans to fund a further pounds 1.3m of improvements to the Grade 1 listed Grainger Market. The money will fund the refurbishment of market stalls as well as providing a fresh fish stall. Over the last...
Fall in North Violent Crime
Violent crime is falling in the North, in contrast to the national picture. Home Office crime figures last night revealed a 11pc rise in violent crime in the second quarter of this year across the country ( including a 16pc rise in homicide and...
Fans Pay Tribute to `Unique' Clough
Byline: By Mike McGrath Football colleagues and thousands of fans last night turned up teeming rain at Pride Park to pay respects to the late Brain Clough. Demand for tickets to the memorial was so great that the venue was moved to the Derby...
Far-Sighted Focus on Science, Innovation and Research
Great strides are being made in science innovation thanks to steps being taken at the University of Durham. New research units, state-of-the-art facilities, Government praise for cutting-edge technology and more students than ever studying science...
Firm Aim Is Half Billion
Byline: By Guy Anderson Heating and insulation specialist Eaga Partnership has acquired an executive tours operator as part of a push to double turnover to pounds 500m within five years. The Newcastle group ( a social enterprise which is owned...
Friday Forum
Byline: By Don Price I find myself currently in the heat of battle as a proponent of a Yes vote, so forgive me if my ramblings are more incoherent than normal. Having been at the heart of political campaigns before I should have known what to expect...
Full Speed Ahead for Boat Firm
Byline: By Guy Anderson Export orders from the Isle of Man to Singapore are adding up to record sales for a Northumberland boat builder which was rescued from receivership. Alnwick-based Alnmaritec ( a manufacturer of aluminium hulled utility...
Giving Credit Where It's Due
For a Government which at time appears obsessed with offering people "choices" Ofsted chief David Bell's comments on tax credits for mothers who stay at home to bring up their children should strike a chord. One can understand how it might strike...
Grainger Trust Gets on Board the Tall Ships
Newcastle-based Grainger Trust plc has come aboard as the port sponsor of NewcastleGateshead's Tall Ships 2005 event when it sails into the Tyne in July. As the port sponsor of the much-loved and eagerly anticipated Tall Ships event, the UK's largest...
Green Efforts Win Gas Partners a Glowing Reputation
Impressive performance, top-rating safety standards and winning awards ( just some of this year's highlights for a major player in the energy market that has its base on Teesside. The Central Area Transmission System (CATS) terminal at Seal Sands is...
Green Fuel Firm Plans to Go Public
Byline: By Howard Walker North alternative fuel producer D1 Oils has raised pounds 13m for its plans to become the world's leading biodiesel supplier and will make its stock market debut next week. The Northumberland-based company has pledged...
Green's Handsome Reward the Latest in a Long Line
News of billionaire Philip Green's pounds 460m pay cheque comes just a week after he picked up a dividend of pounds 40m for his Bhs chain. The entrepreneur was fourth in the Sunday Times Rich List, with a fortune of pounds 3.6 billion. Other...
Green's Pounds 460m Pay Packet
Billionaire retailer Philip Green is in line for a pounds 460m pay day after clearing his borrowings on fashion empire Arcadia. The entrepreneur and his family have a 92pc stake in the Top Shop to Burtons group, leaving them in line for the lion's...
Harry Accused of Lashing Out
Byline: By Mark Smith Prince Harry's playboy image is under fresh scrutiny after an early morning fracas outside a nightclub which left a paparazzi photographer with a cut lip. The 20-year-old royal, who has tried to shed his wild reputation...
Historic Event Is Fixed for Fontburn
Byline: By David Hall Many roach anglers have been quietly enjoying the fishing at Fontburn Reservoir over the last two or three years, but, at The TAA meeting on Tuesday it was announced that, for the first time, owners Northumbria Water are holding...
Historic Treasures Are Being Given a Much Brighter Future
Through the housing group, a revival of city living is under way ( a trend that will also guarantee a survival of some of the finest old buildings in Sunderland. A joint venture with English Partnerships, it will also support a growing evening economy...
How a Minor Dispute Led to Arrest of Murderer
But for a minor dispute between neighbours last year in Waterville Road, North Shields, police would still be looking for Sara Cameron's killer today. While officers had the murderer's DNA profile, fibres from his clothes and knew he was a left-handed...
Idea That Daunted Premier Takes Impressive Shape
Byline: By Howard Walker A hi-tech vision of the future is taking shape in County Durham. Howard Walker reports on the progress of NetPark. Design has started to become reality for the North-East's latest technology development. The first tenants...
Improve Your Career Prospects with an Academy Award
The award-winning Computer Networking Academy at the City of Sunderland College is unique in the North-East. There is a great demand for specialist IT courses and specialist IT training in the region and the establishment of a facility of the calibre...
Improving Living for Older People
Byline: By Sue Jackson Researchers from North-East universities have joined forces to study housing needs of older people ( particularly in the region. The Housing for Older People Research Group (Hope) has been set up under the umbrella of the...
Incubator Will Nurture Growth of Knowledge
In order to succeed in today's highly competitive global economy, it is vital that we harness the capabilities of our regional knowledge centres and create the right conditions to support new and growing technology-based businesses. In doing so, we...
It's Certain Prose by Any Other Name Wouldn't Smell as Sweet
Byline: By Rebekah Ashby Colourful, fragrant or hi-tech, Multichem's North-East-made inks have sparked a worldwide craze, Rebekah Ashby finds. Smells of lime, lemon, banana and lavender waft around a Northumberland business. You'd be forgiven...
It's the Duty of Us All to Stay Young and Beautiful
Byline: By Iain Laing The North-East may have more couch potatoes than most areas, but now the region is leading the country in a bid to turn off its television sets and do something more interesting instead. Iain Laing reports. Maybe it is the...
Izzard's a Comic Genius as the It Man
Five Children and It (U) (1hr 29mins) Starring: Freddie Highmore, Jonathan Bailey, Jessica Claridge Directed by: John Stephenson Rating: lllmm When their pilot father is sent behind enemy lines during the First World War, five siblings...
Jonny's Injury Jinx Is Back
Byline: By Alan Hedley Jonny Wilkinson's injury jinx has struck again with the England captain ruled out for four to six weeks with a severely-bruised right arm. The Falcons fly-half misses tomorrow's Heineken Cup-tie at Newport and now must...
Language Skills Are Good for Your Business and Your Lifestyle
International communication skills are good for you: recent research suggests being able to speak a second language is worth pounds 145,000 to an individual ( and it can even make you lucky in love! Confirmation that a language skill is good news for...
Local Staff Are There to Help Their Local Customers
A North-East woman is helping Northumbrian Water be the very best when it comes to service. Claire Sharp is manager of the water company's customer contact service. The 35-year-old started her working career with Northumbrian Water 18 years ago and...
Location, Location, Location
A crucial part of launching any new business is finding the ideal location from which to do it. New businesses are often torn between renting or buying, but if you have some capital available for the initial investment, it's worth considering the advantages...
Making Big Promises and Delivering Satisfaction
Whereas up to 5,000 houses at any time could stand empty and unloved under council control, Sund-erland Housing Group finds now about 100 applicants on average chasing every tenancy. "Even the once unpopular areas are popular," Peter says. The transfer...
Manufacturing Is Still a Force in Our Region
Byline: By Helen Logan When massive projects or contracts worth millions of pounds are announced it is generally the jobs which will be created by the main players involved in the work which hit the headlines. What is often overlooked is the spin-off...
Market Towns Get a Shops Warning
Byline: By Liz Hands Market towns need to do more to attract shoppers if they are to remain viable, according to a new study released yesterday. The University of Newcastle study ( which focused on Alnwick as a case study ( found people living...
Mazda Best Bet in Used Car Market
The best bet on the second-hand market is a Mazda. This is the conclusion of the most comprehensive survey of more than 30,000 vehicles encompassing 27 different makes. Analysis of the frequency of breakdowns and the cost of repair by the UK's largest...
McClaren: Athens Win Is `Perfect' Euro Start
Middlesbrough boss Steve McClaren hailed the Teessiders' narrow victory over Greek minnows Egaleo as the "perfect start" to the club's Uefa Cup Group E campaign. Boro came away from the Rizoupoli stadium in Athens with all three points thanks to...
Metalworkers Make a Move
WALKER-based WD Close & Sons Ltd is thriving after receiving an array of advice from Business Link. After first speaking to Business Link two years ago, WD Close ( architectural metalworkers and engineering fabricators ( has expanded and moved...
Minister Sets Skills North East on Its Way
Education Minister Ivan Lewis MP launched Skills North East ( the regional skills partnership for the North-East last month. At a gathering of representatives of both private sector business and public agencies, this was the first public launch of...
Moody Loner Laughed about Killing
Michael Robinson laughed on learning a friend had been questioned about Sara Cameron's murder, the court heard yesterday. In the days after he killed the 23-year-old, he told a worried relative who admitted she was petrified to leave her home: "I...
MP Launches Shipyard Plea
Byline: By Zoe Hughes Defence ministers were yesterday warned to protect essential shipbuilding skills in the North-East or face sending future Royal Navy work abroad. Newcastle East MP Nick Brown used a Commons debate to highlight fears that...
New Service Could Save Your Firm's Assets
There was once a company where someone failed to file in the right form to say he was a director. The result ( the company was struck off and all its assets were vested in the Crown. That cautionary tale sounds like every business's nightmare, but...
North East Tops Tourism Poll
People from the North- East have always known what a great place it is, and word is certainly spreading as the region has topped the table for increased visitor figures for the second year in a row. A recent VisitBritain report, entitled Visitor Attrac-tions...
Northern Marts
October 18 At Borderway Mart, Carlisle, Harrison & Hetherington held their weekly primestock sale. A plainer show of 132 prime cattle and bulls with trade being similar to last week. Messrs Grindal & Son of Greenhills sold a Limousin cross...
Now We Really Are Rocking
Byline: By Howard Walker Two major cultural attractions ( one new, one newly refurbished ( open their doors this month. Howard Walker takes a look at what they will give to the North-East. The Tyne will be alive with the sound of music on December...
Oh No You Won't, Says the Director
Byline: By Sam Wonfor "Ridicule is nothing to be scared of" ( the words of Adam Ant in the chorus of his number one hit, Prince Charming. Fan as I am of Mr Ant, I couldn't help combining a strong urge to disagree with his claim as I placed each...
Past Brought Bang Up to Date with Cash Boost for Museums
Byline: By Graeme King Developments in museums and galleries across the North-East are helping to keep visitors from inside and outside the region entertained. Graeme King checked out some recent investments in this key sector. The days of museums...
People on the Move
Rosanne Green has chosen the North-East to kick-start her legal career after joining the ranks of young professionals at expanding Darlington law firm Latimer Hinks. Aston University graduate Rosanne, who recently completed her LPC qualification...
Plans for Houses
English Partnerships has received outline planning approval from Sunderland City Council for 350 new houses and a public house on the site of the former Lambton Cokeworks near Sunderland. It is a major step forward in providing recreation space...
Pounds 200m Polyethylene Project a Springboard to Long-Term Success
As the end of another eventful year approaches, it is a fitting time to look back on what has been a decisive period for Huntsman Petrochemicals on Teesside, culminating in the major announcement of the go-ahead for the company's new pounds 200m polyethylene...
Pounds 20m Investment Helps SembCorp Power Ahead
Apounds 20m project to enhance Wilton Power Station and underpin jobs is up and running. A new gas turbine and boiler plant at the 155 MW combined heat and power station, owned by SembCorp Utilities UK, has been delivered on time and to budget. The...
Productivity Pioneers Charting Path for Business Success
The team driving forward a bold approach to help boost the output of North-East businesses is racking up more success. The North East Productivity Alliance (NEPA) has developed a comprehensive package to bring productivity benefits to companies, reducing...
Proof Pups Are Party Animals
Byline: By Jasbir Authi Puppy parties aimed at turning timid terriers into socially confident canines are proving a huge hit with dog owners. And one of the highlights of the pet parties are sessions of "pass the puppy". Blythman and Partners...
Provision of Decent Homes Is Well Ahead of National Targets
By taking housing out of public control, Sunderland Housing Group can borrow money to invest where the council, even though a partner now, had previously been constrained. The group, "neither profitmaking nor lossmaking", offers flexible rental and...
Quality at Motor Repair Centre Is No Accident
As general manager of Benfield Motor Group's Accident Repair Centre, Dave Morallee's working day is anything but typical. His day starts with a 20-minute drive from his home to begin work at the repair centre on Railway Street, Newcastle at 7am....
Real Cause for Optimism on Many Fronts
Byline: By Helen Logan And Iain Laing Helen Logan and Iain Laing round up the key events in the region over the last few months. Menswear retailer The Officers Club has unveiled plans to create hundreds of jobs as it doubles the size of its 185...
Regional Rugby Union Round-Up
Kendal have been handed another home draw in the next stage of the Powergen Cup ( if they can take care of Waterloo in their November 6 fourth round clash. If they get a result, then they will be at home to either Nottingham or former Premiership...
Region's MPs Cost the Taxpayer Pounds 4m
Byline: By Zoe Hughes Political Editor Almost pounds 4m was claimed by North MPs last year as figures published for the first time showed each MP costs the taxpayer an average of pounds 180,000 a year. With 32 MPs in the region, taxpayers paid...
Renowned Reliability Helping to Drive Sales
The top five most reliable cars in the UK are Japanese, but only one of them is a niche market player. Subaru comes in behind the mainstream models of Mazda, Toyota and Honda in this year's largest independent reliability survey. Car claims company...
Roads Get a Facelift
A major makeover is being lined up for roads and footpaths in Alnwick town centre, as part of a pounds 2m programme of improvements. Northumberland County Council's Highways Team will be undertaking around pounds 250,000 worth of works over the...
Robert Muckle Supports Corporate Partnership
The opening of The Sage Gateshead this month brings about numerous high profile corporate opportunities. Businesses can enjoy major profiling as The Sage Gateshead welcomes an estimated 600,000 visitors through its doors each year and will be putting...
Rural Dwellers Will Have Almost No Representation
Brendan Foster claims to be proud of Northumberland and thinks a Yes vote will benefit the North- East, but gives no definite reason for this supposition! I too am proud of the county, my forebears have farmed its wilder regions for hundreds of...
Safeway Sales 7.9pc Lower
Byline: By Howard Walker Supermarket group Morrisons yesterday revealed that Safeway's performance had continued to decline, with like-for-like sales 7.9pc lower in the first half. The Bradford-based chain, which acquired the Safeway business...
Sage Chief Scoops Top Award to Cap Great Year
Byline: By Iain Laing The North-East's most coveted and exciting individual business awards have reached their climax. Iain Laing reports on the North East Business Executive of the Year. Paul Walker has capped a great year of success for software...
Salt Lake Billionaires Bring New Prosperity
Byline: By Ian Mcneal Investment in the North-East by multi-national manufacturing firms looks set to secure the future of the chemical and car-making industries in the region. Ian McNeal investigates. If asked 20 years ago, few people on Teesside...
Sci-Fi's Sanaa Stares Horror in the Face
Byline: By Robin Walker The name Sanaa means `beauty' and `work of art' in Swahili but for rising star Sanaa Lathan her biggest role to date is a most unglamorous battle of the beasts. The imposing 33-year-old New Yorker plays an explorer caught...
Sellafield Safety Is Queried
Byline: By John Von Radowitz Tighter restrictions may have to be imposed around nuclear plants such as Sellafield as a precaution against health risks from radioactivity, the head of an expert committee says. Prof Dudley Goodhead made the prediction...
Service Network
Byline: By Jill Scott Ghosts and gremlins used to have a benign reputation. Before the advent of complex telephone and IT systems, they only made an annual appearance at Hallowe'en. Now however, they are taken very seriously indeed. Gremlins...
Shake-Up Means Last Post for Offices
Byline: By Liz Hands Ten North-East post offices are facing the axe as part of a national programme of urban closures. The offices in Blaydon, Gateshead, Washington, Jarrow and South Shields, could close early next year. Post Office says it...
Shanghai Citizens Are Sophisticated, Chic and Astute
Byline: By Nicholas Craig I am writing this from China, where I'll be travelling over the next two weeks. On Monday, I gave a seminar in Shenzhen, a Chinese city so new that it was paddy fields just 20 years ago. Now Shenzhen is the gateway to...
Shaping the Skills of the Contact Centre Industry
There seems to be a never ending stream of conflicting press reports about the UK contact centre industry. There are companies which have chosen to take their contact centre operations overseas, but equally there are hundreds of jobs being created...
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