Journal of Hospitality and Tourism Management

Journal of Hospitality and Tourism Management is a magazine specializing in Management topics.

Articles from Vol. 10, No. 1, January

Accidental Deaths of Overseas Visitors in Australia 1997-2000
By world standards, Australia is a safe travel destination for international visitors. Yet tourist safety can never be taken for granted, This paper reports on the deaths of 1513 overseas visitors to the country over a 4-year period, and focuses on...
Competitiveness of Australia as a Tourist Destination
A model of destination competitiveness is presented. The model seeks to capture the main elements of competitiveness highlighted in the general literature, while appreciating the special issues involved in exploring the notion of destination competitiveness...
Editorial
Welcome to Volume 10, Issue 1 of the Journal of Hospitality and Tourism Management. In an attempt to provide a forum for the publication of contemporary research in the areas of Hospitality Management, Tourism Management, Travel Management, Leisure...
Industrial Disputation and Trade Unions in Registered Clubs
The conventional wisdom is that there are low levels of unionisation and trade union involvement in the hospitality sector. In addition, it is argued that there are low levels of direct industrial action but that the industry's high level of turnover...
Positioning Strategy Influences Managers' Beliefs about the Impact of Atmospheric Music on Financial Performance
Two hundred and twenty-one Australian hotel and pub managers responded to a mail survey containing items concerning (a) the positioning of their establishment in the marketplace, (b) whether they believed that background or atmospheric music influences...
Risk Management for Australian Commercial Adventure Tourism Operations
This paper reviews research and practices relevant to risk management for operators in Australia's commercial adventure tourism industry. Important concerns highlighted by the 1999 Interlaken river canyoning tragedy in Switzerland are first discussed....
Service Quality Assessment of Restaurants in Darwin, NT, Australia
Today's restaurant-goers are more concerned about having a high quality experience of dining. They expect atmosphere and entertainment and prefer restaurants with a personality rather than those perceived as offering a commodity. This study discusses...
The Selection and Training of Workers in the Tourism and Hospitality Industries for the Performance of Emotional Labour
Many workers in the tourism and hospitality industries can be classified as "front-line" service workers, as their jobs involve direct customer contact. The nature of speaking and acting in such work involves displaying emotions, which demonstrate...