Journal of Electronic Commerce Research

Publication focuses on topics related to electronic commerce, including their theoretical foundations, infrastructure, and core enabling technologies.

Articles from Vol. 13, No. 4, 2012

An Experimental Investigation of Regulatory Orientation and Post-Choice Regret in Online Product Selection
ABSTRACTDelivering product information effectively is fundamental to customer satisfaction and e-retailer success. In this study we examine the way in which the presentation of online customer reviews in peer endorsement systems (PES) impact perceptions...
Designing Websites and Composing Music: Identifying Usability Constructs and Their Nomological Networks
ABSTRACTWebsite usability is reported to have crucial effects on online purchases, but few theoretical models thoroughly examine these effects. In this article, music composition theory is adopted to propose a theoretical model of website usability,...
Does More Mean Better? an Examination of Visual Product Presentation in E-Retailing
ABSTRACTBecause of the intangible nature of online shopping, consumers perceive online shopping as being risky. This study examined how this risk can be reduced specifically by using a more effective online product presentation method. A combination...
Effect of Personalization on the Perceived Usefulness of Online Customer Services: A Dual-Core Theory
ABSTRACTE-tailers provide a variety of customer services, many of which are personalized in an attempt to improve customer satisfaction. Several studies indicate that customers perceive these services to be useful, but it is inconclusive whether this...
How to Exploit the User Base for Online Products: A Product Integration Perspective
ABSTRACTWhen online vendors have gained a strong user base through a flagship product, the basic principles of competitive strategy dictate that they seek to extend their product lines. Taking advantage of existing traffic to introduce a new product...
Mobile Banking Adoption: Application of Diffusion of Innovation Theory
ABSTRACTMany banks in Saudi Arabia are starting to offer banking services through mobile phones. However, not many studies investigate the factors that may help the bankers to design mobile services, which are suitable for and adoptable by bank customers....
User Perception of the Quality, Value, and Utility of User-Generated Content
ABSTRACTUser Generated Content (UGC) is a rapidly emerging growth engine of many Internet businesses and an important component of the new knowledge society. However, little research has been done on the mechanisms inherent to UGC. This research explores...
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