Management Dynamics

Articles and studies on markets, consumers, organizational behavior, and leadership.


Vol. 27, No. 4, 2018

The Coffee Shop Dining Experience and Customer Loyalty Intentions: Brewing the Perfect Blend
INTRODUCTIONCoffee is no longer just a drink; it is an experience. Indeed, coffee consumption has evolved from being just a daily ritual for South African consumers to becoming part of their lifestyle (Insight Surveys, 2018). Encapsulated in this lifestyle...
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The Influence of Perceived Value on Mobile Instant Messenger Users' Loyalty: A Mediation Analysis
INTRODUCTIONWith the rapid adoption of smartphones by consumers, mobile service providers have developed a wide variety of mobile applications (apps) that can be installed by users on a smartphone. A mobile instant messenger (MIM) is a mobile application...
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The Effect of Altruism and Integrity on Ethical Leadership and Organisational Justice
INTRODUCTIONOrganisational justice plays a substantial role in affecting a variety of organisational outcomes, including trust, commitment, job satisfaction, customer satisfaction, organisational citizenship behaviour (OCB) and job performance (Khuong...
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Vol. 27, No. 3, 2018

Active Share, Tracking Error, and the Cost of Active Management: South African General Equity Unit Trusts
(ProQuest: ... denotes formulae omitted.)INTRODUCTIONThe active management of investment funds provides investors with the opportunity to obtain above-average returns, but it is subject to high costs. The alternative is passive fund management, which...
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The Role of Affective Commitment and Its Antecedents in Contributing to Citizenship Helping Behaviour in a Residential Online Activity Community Environment
INTRODUCTIONOnline communities, which involve social exchanges between members who participate in or reply to online discussion threats (Iskoujina, Ciesielska, Robers and Li, 2017: 397; Faraj and Johnson, 2011: 1466; Zhang, Ackerman and Adamic, 2007:...
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Vol. 27, No. 2, 2018

Structuring Financial Incentives to Encourage Self-Service in a Service Environment
INTRODUCTIONUnderstanding human behaviour and the attitudes that drive behaviour is central to much of what marketers do or try to do. Attitudes are so central to human behaviour that they have been described as "... the driving force of all human behavior"...
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Developing a Distribution Solution to Service Lower-End Markets in South Africa
(ProQuest: ... denotes formulae omitted.)INTRODUCTIONA popular trend in market entry decision-making is to target consumers situated at the top tier of Prahalad's BOP model, as the market and structures are already in place. Prahalad's BOP model is divided...
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Vol. 27, No. 1, 2018

A Study of Factors Affecting Customers' Intentions to Continue Online Shopping with Mobile Phones
INTRODUCTIONIn an all-embracing sense, mobile shopping (also known as m-shopping) refers to all "the activities of consumers who use a wireless Internet service when shopping and purchasing via a mobile phone" such as searching, comparing, buying, or...
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Corporate Governance and Financial Performance in the Midst of Exogenous Shocks: A Study of Companies Listed on the Johannesburg Stock Exchange
(ProQuest: ... denotes formulae omitted.)INTRODUCTIONIn the past two decades, corporate governance has received much attention from academics, investors and managers as well as from policymakers. This increased interest is attributable to scandals and...
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Vol. 26, No. 4, 2017

Improving Stock Target Setting (STS) Parameters Used in the Automotive Supply Chain: A Case Study
(ProQuest: ... denotes formulae omitted.)INTRODUCTIONThe automotive parts industry is a complex environment. Demand is seldom perfectly predictable and ultimately depends on the end use of the part. The automotive supply chain has the added complexity...
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The Perceived Rewards of a Career in Accounting
INTRODUCTIONIndividuals join organisations as employees or follow certain career paths with expectations concerning considerations such as future promotion, remuneration, status, the task at hand and the required skills (Aichinger and Barnes, 2010)....
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Vol. 26, No. 3, 2017

Online Shoppers' Use-Resistance to the Mobile-Shopping Service in a Multichannel Context: The Unexpected Effects of Pull Factors
INTRODUCTIONIn recent years the advances in mobile-phone technology and the mass adoption of smartphones by consumers have accelerated the hype surrounding mobile shopping. Consequently, most firms worldwide have developed a mobile-shopping service to...
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Determining Soybean Futures Prices on Safex Using Multiple Linear Regression
(ProQuest: ... denotes formulae omitted.)INTRODUCTIONSouth Africa's soybean market is by far the largest and most mature in sub-Saharan Africa. Commercial soybean farms in the Mpumalanga, Free State and KwaZulu-Natal provinces are the biggest local producers,...
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Vol. 26, No. 2, 2017

The In-Store Factors Influencing the Use-Intention of Proximity Mobile-Payment Applications
INTRODUCTIONRecent advances in technology have enabled a broad range of new functionalities for mobile devices, supporting several mobile financial services such as bill payment, account transfers, proximity payments at the point of sale, and remote...
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The Measurement of Values: A Psychometric Evaluation of the Schwartz Value Survey in the South African Context
INTRODUCTIONThe universality of values, as well as their structural organisation, serves as an important theoretical base to link the individual to the larger society (Fischer and Schwartz, 2011; Schwartz, 2006). Initially described by Allport (1961:...
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Vol. 26, No. 1, 2017

Applying Joel Greenblatt's Value Investment Strategy to the Johannesburg Stock Exchange
INTRODUCTIONA considerable amount of research pertaining to 'value investing' has been conducted globally over the years to determine the possible value premium that may result from using an array of variables and formulas. Such research has focused...
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Ranking Selected Container Terminals in Africa Using Data Envelopment Analysis
(ProQuest: ... denotes formulae omitted.)INTRODUCTIONGoods are transported via road, rail, water and air. Each transport mode has its own set of restrictions that require management strategies specific to the mode. A common thread between modes is sustainability...
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Vol. 25, No. 4, 2016

Optimism, Self-Efficacy and Meaningfulness: A Structural Model of Subjective Well-Being at Work
INTRODUCTIONEnhancing psychological well-being at work has been described as one of the most pressing dilemmas of contemporary times, with many global institutions identifying mental health and stress-induced problems as being among the most frequent...
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The Influence of Different Fear Appeal Approaches and Gender on Young Generation Y Consumers' Protection Motivation Responses
INTRODUCTIONThe term 'social marketing' refers to the use of commercial marketing principles in addressing societal problems (MacFadyen, Stead and Hastings, 1999; Kotler and Zaltman, 1971: 3). Since its inception, this idea has been widely used in attempts...
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Extending the Nomological Network of Wellness at Work
INTRODUCTIONWork is central to most people's lives and their future aspirations and dreams are closely linked to their daily work activities. Since the earliest days of modern existence, work has formed a key nexus point around which other life activities...
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Vol. 25, No. 3, 2016

Multiparadigmatic, Cooperative Opportunities for the Study of Business Management
INTRODUCTIONAs a Business Management scholar who has been involved with pedagogical and research activities in this academic domain in South Africa for more than 20 years, it has always puzzled me that the discipline of Business Management (and this...
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The Market Reaction to Secondary Listings: Evidence from Selected Companies Listed on the Johannesburg Stock Exchange
(ProQuest: ... denotes formulae omitted.)INTRODUCTIONThe listing of a company's shares on a foreign stock exchange as well as on a local stock exchange is referred to as a secondary listing (Shi, 2012). The decision to pursue an offshore secondary listing...
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Strategic Drivers of a Network-Orientated Approach to the Organisation of Marketing in Business-to-Business Firms
INTRODUCTIONResearch investigating the marketing structure of organisations - particularly business-to-business organisations - has been relatively scarce (Espinosa and Lindahl, 2016; Artto, Valtakoski and Kärki, 2015; Krohmer, Homburg and Workman, 2002)....
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Vol. 25, No. 2, 2016

Environmental Stimuli and User Experience in Online Customer Communities: A Focus on Flow and Behavioural Response
INTRODUCTIONDevelopments in information technology, Web 2.0 in particular, have given rise to a new form of e-commerce known as social commerce (Hajli, 2013: 144). Social commerce refers to the use of social media to conduct commerce-related activities....
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An Assessment of the Structural Invariance of the Performance Index Structural Model
(ProQuest: ... denotes formulae omitted.)INTRODUCTIONMost past research on employee performance has focused on the performance of individual employees, and relatively little attention has been focused on the performance of organisational work units (Gelade...
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Hiding Behind the Hedge: The Relevance of Firm Value in Corporate Hedging
INTRODUCTIONThe field of corporate hedging has received increasing attention in recent years, because managers, owners, shareholders, and other stakeholders in firms need to know how to manage the multitude of financial risks that firms face in an increasingly...
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Vol. 25, No. 1, 2016

The Controllable Determinants of Liquidity in the Context of Securitised Real Estate Companies in South Africa
(ProQuest: ... denotes formulae omitted.)INTRODUCTIONThis study explores the controllable determinants of liquidity in the context of securitised real estate companies in South Africa. Past research has shown that there is a link between share performance...
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Relationship Intention as a Predictor of Clothing Retail Customers' Satisfaction, Trust, Commitment and Relationship Quality
INTRODUCTIONThe strategic use of relationship marketing in business-to-consumer (B2C) markets, such as retail, has been the focus of intense research interest on the part of both scholars and marketing practitioners (Huang, 2015: 1318; Jones, Reynolds,...
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Integrated Facility Location Planning and Demand Assessment for Humanitarian Logistics: A Case Study in the Democratic Republic of the Congo
(ProQuest: ... denotes formulae omitted.)INTRODUCTIONDisasters are frequent and unpredictable; they can be natural or caused by human factors, and can cause much chaos. From 2002 to 2011, an annual average of 394 natural disasters were recorded worldwide,...
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Vol. 24, No. 4, 2015

The Modification, Elaboration and Empirical Evaluation of the Burger Learning Potential Structural Model
(ProQuest: ... denotes formulae omitted.)INTRODUCTIONOrganisations have a responsibility towards society to efficiently combine and convert scarce resources into products and/or services of high economic utility. In their attempt to comply with this...
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An Entrepreneur: Perceptions of Students versus Small Business Owners
INTRODUCTION AND PROBLEM STATEMENTThe perception that an individual has of a person, action or event influences his or her feelings and decisions about that person, action or event. Perceptions associated with entrepreneurship are important drivers of...
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The Influence of Trademark Dilution on Brand Attitude: An Empirical Investigation
INTRODUCTIONBrands are valuable, albeit intangible, assets that drive business strategy and performance (Aaker, 2014) and then appreciate in value over time (Davis, 2002). A brand is a "name, term, design, symbol, or any other feature that identifies...
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Vol. 24, No. 3, 2015

An Empirical Investigation of Students' Behavioural Intention to Use E-Books
INTRODUCTIONTechnological innovations have revolutionised our daily lives (Jung, Chan-Olmsted, Park and Kim, 2012). One area that has been particularly affected is the way we read (Jung et ah, 2012; Zinn and Langdown, 2011). The practice of reading books...
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"I Wish It Were Friday": Do Analysts and Investors Get Distracted at the End of the Week?
INTRODUCTIONInvestors who actively manage portfolios regularly need to monitor whether new information that is relevant to their investments has come to light. The new information might prompt an investor to buy more or new securities, to hold on to...
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Values Infections and the Epidemiology of Values: Implications for Management
INTRODUCTIONArguably, the world currently faces two dominant threats: potential disease pandemics, and global conflicts. Historically, 'values infections' - the virulent spread of values (with a particular structure of values configurations that prioritise...
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Vol. 24, No. 2, 2015

Predictors of Consumer Attitudes towards SMS Advertising
INTRODUCTIONSouth Africans spend more time on their mobile devices than they do watching television and listening to the radio (Shamala, 2013). The spending on mobile advertising in South Africa had grown to R189 million in 2012, and it is expected to...
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The Relationship between Corporate Governance and Dividend Payout Ratios: A South African Study
INTRODUCTION"When we own portions of outstanding companies with outstanding managements, our favourite holding period is forever". This quote by Warren Buffett (in Cunningham, 2013), indicates that he prefers to invest in sustainable companies that are...
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Antecedents to Social Entrepreneurship Intentions: An Empirical Study in South Africa
INTRODUCTIONSocial entrepreneurship has gained popularity in shifting market conditions, and can be viewed as a process that can serve as a catalyst for social change (Mair and Marti, 2006). Social entrepreneurs play a pivotal role in promoting initiatives...
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Vol. 24, No. 1, 2015

The Influence of Integrity and Ethical Leadership on Trust in the Leader
INTRODUCTIONTrust among employees has emerged as a significant concept in organisations, as relationships become increasingly important in flat, team-orientated structures where employees are responsible for autonomous decision-making (Burke, Sims, Lazzara...
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The Role of Region in Global Brand Value Growth by Industry and Brand: A Multilevel Analysis
(ProQuest: ... denotes formulae omitted.)INTRODUCTIONThe resource-based view (RBV) of the firm (Barney, 1991) matured over two decades, emerging as resource-based theory (RBT) to explain firm performance (Barney, Ketchen and Wright, 2011). The RBT identifies...
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The Influence of Satisfaction on Facebook Fan Page 'Like' Intentions
INTRODUCTIONWithin just a few years, social networking sites have become very popular. Indeed, 75 per cent of adult internet users reportedly use social media. Moreover, social networking sites such as Facebook, My Space and Twitter attract more than...
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Vol. 23, No. 4, 2014

The Impact of Cross-Channel Cognitive Evaluations on the Continued Use Intentions of Mobile Banking
ABSTRACTAlthough most banks offer their clients multi-channel service delivery options, very little is known about mobile banking usage in a multi-channel service context. It is believed that in a concurrent channel usage context, bank clients' beliefs...
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A Customer-Based Corporate Reputation Scale: A Study of a Clothing Retailer's Customers
ABSTRACTCorporate reputation is an intangible multi-stakeholder concept resulting from the perceptions that diverse stakeholder groups - such as customers and suppliers - have of a firm. Stakeholders' perceptions of corporate reputation are formed by...
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Testing Main and Interaction Effects in Structural Equation Models with a Categorical Moderator Variable
ABSTRACTModeration and mediation analyses are useful approaches to understand how third variables influence the relationships between two variables, X and Y. Moderation is present when a third variable changes the relationship between X and Y. On the...
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Vol. 22, No. 4, 2013

A Review of the Dividend Payments of South African Listed Companies during the Period 1977-2011
ABSTRACTVery little research has been done into the propensity of South African companies to pay dividends. This study attempts to address this limitation. In line with the findings of international research, the number of South African companies paying...
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An Assessment of the Impact of Entrepreneurial Orientation on the Success of Selected Public Secondary Schools
ABSTRACTThere is a need for research on the influence of entrepreneurial orientation on the success of public schools. Through an investigation of the influence of an entrepreneurial orientation on the perceived success of secondary schools, this study...
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The Influence of Relational-Based Issues on Job Satisfaction and Organisational Commitment in Family Businesses: The Views of Non-Family Employees
ABSTRACTThe primary objective of this study was to investigate the influence of selected relational-based factors (i.e. Open communication, Fairness, Trust, Personal needs alignment, Interpersonal relationships and Family harmony) on the levels of job...
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Vol. 22, No. 2, 2013

The Potential Value of the Viable System Model as a Managerial Tool
ABSTRACTThe increasing degree of complexity challenges today's managers. The purpose of this study is to show how the Viable System Model (VSM) can assist managers in these circumstances. The contributions of the VSM are drawn from a literature review...
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Sustainable Company Growth as Measured by Cash Flow
ABSTRACTThis study focuses on the sustainable growth planning of firms based on cash flow constraints - a distinct variation on traditionally-published studies on sustainable growth that are based on income statement and statement of financial position...
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A Critical Review of the Burke-Litwin Model of Leadership, Change and Performance
ABSTRACTThis study proposes major changes to the Burke and Litwin (1992) leadership, change, and performance model against the background of significant changes in the external environment and new developments in business management. Improvements include,...
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Vol. 20, No. 2, 2011

Perceptions of an Entrepreneurial Career: Do Small Business Owners and University Students Concur?
ABSTRACTAn individual's decision to follow a particular career path is influenced by their attitude towards that career, which in turn is influenced by their beliefs or perceptions of whether the experience would be desirable or not if they should choose...
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Factors That Affect South African Real Estate Price Growth
ABSTRACTSouth African real estate prices have experienced some degree of variability during the past 30 years. The ability to identify indicators that could be used to predict changes in the residential real estate price cycle would aid managers, industry...
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Advertising, Brand Knowledge and Attitudinal Loyalty in Low-Income Markets: Can Advertising Make a Difference at the 'Bottom-of-the-Pyramid'?
ABSTRACTAs the world's attention is shifting towards emerging markets, the issue of marketing to low-income segments at the proverbial 'bottom-of-the-pyramid' is attracting renewed attention. Brand loyalty and its relationship with advertising in those...
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Vol. 19, No. 1, 2010

The Interrelationship between Service Quality, Satisfaction and Behavioural Intention by Customer Stage in the Service Delivery Process
ABSTRACTThe purpose of this study is to test the invariance of a theoretical model in order to examine the interrelationship between overall perceptions of service quality, satisfaction and behavioural intentions, based on the customer's stage in the...
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Managerial and Consumer Perceptions of Apparel Store Image: A Congruity Analysis
ABSTRACTThe objectives of the study were to investigate the levels of congruity and incongruity existing between the consumer and managerial perceptions of store image. The store intercept method was used to collect data on the perceptions of a consumer...
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Working Capital Management and Profitability: The Relationship between the Net Trade Cycle and Return on Assets
ABSTRACTIt has long been argued that efficient working capital management should contribute to the creation of shareholder value. This study investigates the relationship between working capital management and firm profitability for a sample containing...
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Vol. 17, No. 2, 2008

The Accuracy of the Johannesburg Provisional Valuation Roll, 2001
ABSTRACTThe accuracy of property valuations is of concern worldwide. The past decade has seen an escalation in studies that seek to verify valuation accuracy. The literature broadly agrees on what the accuracy standard should be, and the International...
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Measuring Customer Satisfaction with a Municipality's Waste Management Service: A Preliminary Instrument
ABSTRACTThe expression of dissatisfaction with failure in service delivery has become an almost daily occurrence in South Africa. Important role players in service delivery are municipalities. The mandate of a municipality, according to the South African...
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When a Sure Thing Goes Awry: Implementing an Enterprise System at IST Ltd
ABSTRACTAn Enterprise System (ES) is a type of information technology system that integrates all necessary business functions in an organisation into a single integrated system with a single shared database. Despite the widespread takeup of ES systems,...
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Vol. 17, No. 1, 2008

Psychological Contracts and Employment Equity Practices: A Comparative Study
ABSTRACTOrganisations in South Africa are facing numerous challenges related to the implementation of employment equity strategies. While compliance with the relevant legislation is imperative, the successful implementation of employment equity initiatives...
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The Value-Added Statement: An Appeal for Standardisation
ABSTRACTOwing to the absence of accounting standards for the preparation of a value-added statement (VAS), a large variety of methods are used in financial statements. In this study the published value-added statements (PVAS) of companies listed on the...
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Vol. 16, No. 4, 2007

Family-Friendly Human Resource Practices and Organisational Commitment
ABSTRACTThis study investigated the relationship between family-friendly human resource policies and practices (FFHRPs) and organisational commitment. Three aspects of FFHRPs were measured (i.e. knowledge, use and perceived value) as were three components...
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Assessing the Relative Efficiency Management of South African Banks
ABSTRACTThis study addresses the relative efficiency of South African banks as well as the challenges faced by bankers to develop management strategies that will improve areas of ineffectiveness in order to ensure sustainable profitability improvement.The...
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An Exploratory Study of Some of the Determinants of Harmonious Family Relationships in Small and Medium-Sized Family Businesses
ABSTRACTThe primary objective of this study was to empirically explore the determinants of harmonious family relationships in small and medium-sized family businesses. Data from 640 respondents linked to 116 family businesses were collected and analysed....
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Vol. 16, No. 3, 2007

Music's Manumission: Strategies for the Music Industry in a Digital Era
ABSTRACTWith the advent of the digitisation of music, a revolution is taking place in the music industry. For the first time musicians have the ability to market and distribute their music directly to the end consumer. At a keystroke, the virtual stranglehold...
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Meaning in Life and Meaning of Work: Relationships with Organisational Citizenship Behaviour, Commitment and Job Satisfaction
ABSTRACTThe present study investigated, within a public accounting organisation, the relationships between meaning (both of work and experienced in life), job satisfaction, organisational commitment and Organisational Citizenship Behaviour (OCB). A sample...
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Vol. 16, No. 2, 2007

Perceptions towards SMS Marketing: An Exploratory Investigation
ABSTRACTUnderstanding customer perceptions of Short Message Service (SMS) marketing is necessary to use this medium more effectively and harness its true potential. This exploratory study used questionnaires to collect data from 18-24 year olds at the...
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Customer Commitment to South African Fast Food Brands: An Application of the Conversion Model
ABSTRACTCustomer retention has received a great deal of attention in the academic literature of the past few years. Various studies have found that a small increase in customer retention leads to a considerable increase in customer net present value...
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Emotional Intelligence Skills and Leadership Behaviour in a Sample of South African First-Line Managers
ABSTRACTIn this 360° feedback study, 314 close associates, including managers, peers and subordinates, rated 60 first-line managers at a South African insurance company on their emotional intelligence (EI) skills and leadership behaviour. TheEmotional...
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Work Characteristics, Work -Home Interaction and Engagement of Employees in the Mining Industry
ABSTRACTThis study focused on the relationship between work characteristics, Work-Home Interaction (WHI), and Home-Work Interaction (HWI) of mining employees who were low and high in work engagement. A cross-sectional survey was conducted among employees...
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Vol. 16, No. 1, 2007

Profiling Male Apparel Consumers: Lifestyle, Shopping Orientation, Patronage Behaviour and Shopping Mall Behaviour
ABSTRACTThe highly competitive male apparel consumer market is growing rapidly and significantly contributes to the billion-rand apparel industry. However, there is a dearth of research on this important and growing market segment. This study explores...
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Market Orientation and Mode of Focus: A Study of South African Firms
ABSTRACTMarket-oriented firms have been described as those that apply the marketing concept, loosely interpreted to mean that they concentrate their efforts on identifying and satisfying customer needs. Other researchers, however, have emphasised that...
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The Influence of Organisational-Related Factors on the Succession Process in Small and Medium-Sized Family Businesses
ABSTRACTIn this study organisational-related factors that can influence the succession process in small and medium- sized family businesses are empirically investigated. This study was undertaken in South Africa among 2 458 owner- managers and their...
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Vol. 15, No. 4, 2006

Contact Centre Performance: In Pursuit of First Call Resolution
ABSTRACTCall centres have progressed to being contact centres by integrating multiple communication channels, and providing a service centre for customers and other organisational stakeholders. Contact centres are a major new source of employment, through...
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The Relationship between Transformational Leadership, Meaning and Organisational Citizenship Behaviour
ABSTRACTEmpirical research has demonstrated the importance of the Organisational Citizenship Behaviour (OCB) construct in individual and organisational performance. This study investigated the relationships between Transformational Leadership, Meaning...
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Correlates of Expatriates' Cross-Cultural Adjustment
ABSTRACTThe objective of this study was to assess whether expatriates' cross-cultural adjustment is related to demographic variables, stress, and personality dispositions. A convenience sample (n = 95) was taken of expatriates of various multinational...
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The Evolution of Alliance Formation in Biotech Firms: An Organisational Life Cycle Framework
ABSTRACTThis study investigates the evolution of strategic alliances in biotech companies according to an organisational life cycle framework. The study focuses on various attributes of alliance formation patterns, including alliance objectives, partner...
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Vol. 15, No. 3, 2006

A Proposed Instrument to Measure the Customer Satisfaction of Visitors to a Theme Park
ABSTRACTNo business firm can survive over the long term without satisfying its customers' needs and theme parks are no exception. Based on the empirical results generated from two samples of visitors to two theme parks in South Africa it is proposed...
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An Exploratory Study of the Tactics Used to Launch High-Technology Products in Israel: Lessons for South Africa
ABSTRACTHigh technology has been in the international spotlight in recent years as business leaders, investors and policymakers increasingly focus on its indispensable role. Experts point out that the world is in the midst of the second industrial revolution,...
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The Impact of Brand Identity on the Perceived Brand Image of a Merged Higher Education Institution: Part Two
ABSTRACTThis study investigated the perceptions of stakeholders of a higher education institution on brand expectations and actual experiences in using the brand. An empirical model pertaining to brand identity and brand image was constructed and subjected...
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Vol. 15, No. 2, 2006

A Critique of "An Analysis of an Optimal Promotion Policy for a Manpower System Using a Queuing Approach"
INTRODUCTIONYadavalli, Setlhare, Mishra and Rajalakshmi (2006) allude to the variety of quantitative models that have been applied to manpower requirements, recruitment and promotions in organisations. The authors' objective in their article is to develop...
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Management Theory-Building Trends in South Africa: An Archival Analysis
ABSTRACTA number of distinguished scholars believe that for theory development to occur within a field, qualitative research must precede empirical/quantitative research in order for the field to progress toward maturity. This study investigated the...
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An Analysis of an Optimal Promotion Policy for a Manpower System Using a Queuing Approach
ABSTRACTThis study introduces a queuing approach to determine the optimal promotion policy and total optimal cost of promotion in a manpower planning system. In particular, the model attempts to estimate the optimal cost of promotion where the organisation...
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The Impact of Brand Identity on the Perceived Brand Image of a Merged Higher Education Institution: Part One
ABSTRACTThis article, the first of a series of two, reports on the findings of a conceptual model which empirically tested the impact of selected independent variables (reputation, relevance, personality, performance and relationship) on a moderating...
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The Relationship between Customer Satisfaction and Loyalty: An Application of the American Customer Satisfaction Index in the South African Fast Food Industry
ABSTRACTCustomer retention has become a major concern for many businesses. Measures such as satisfaction, loyalty and commitment have, over time, been operationalised with the purpose of enhancing customer retention. A model that has been used extensively...
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Vol. 15, No. 1, 2006

Work Engagement of Academic Staff in South African Higher Education Institutions
ABSTRACTThe objectives of this study were to assess the psychometric properties of the Utrecht Work Engagement Scale (UWES) for academic staff in South African higher education institutions, and to investigate differences between the work engagement...
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The Influence of Gambling Benefits and Acceptability on Casino Gambling Satisfaction
ABSTRACTThe primary objective of this study was to investigate the relationship between satisfaction and perceptions regarding gambling experiences and views on entertainment amongst guests at a local casino in the Eastern Cape. The study is an extension...
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The Relationship between Implementation, Creativity and Innovation in Small Business Ventures
ABSTRACTThis exploratory study investigated venture managers' creativity, the innovativeness of their ventures, and their implementation orientation. The study is important in view of South Africa's poor global ranking in "Total Entrepreneurship Activity"...
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EVA and CFROI: A Comparative Analysis
ABSTRACTEnterprises endeavouring to maximise shareholder value often employ Net Present Value (NPV) techniques in an attempt to achieve their financial objectives. Since Economic Value Added in monetary terms (EVA^sub mon^), Economic Value Added in real...
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Vol. 14, No. 4, 2005

Self-Employment and the Required Skills
ABSTRACTUnemployment in South Africa increased by around two percentage points between 1999 and 2004 and for this reason job creation is critical in South Africa (Statistics South Africa). Against this background self-employment is regarded as one of...
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The Strategic Partnership Role of Senior Human Resource Managers in South African Organisations
ABSTRACTStrategic Human Resource management plays an increasingly important role in strategic business management and organisational effectiveness. The goal of this study was to analyse the strategic partnership role of senior Human Resource managers...
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A Century of Marketing: Achievements, Mishaps and Future Challenges
ABSTRACTMarketing as a distinct discipline is approximately a century old. This milestone having been reached, it is an appropriate time to ponder the achievements and woes of the discipline and its future challenges. This article attempts to capture...
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The Impact of Planning on Good Governance Practices in South African Greek Family Businesses
ABSTRACTThe importance of family businesses in South Africa in general, as well as the considerable influence of Greek family control in the South African economy is often underestimated. Against the background of continued calls for improved corporate...
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Vol. 14, No. 3, 2005

Entrepreneurial Traits of Undergraduate Commerce Students: A Three-Country Comparison
ABSTRACTThe literature suggests that entrepreneurs are not only persons who start up businesses, but are also persons who are entrepreneurially orientated, in that they possess certain characteristics or traits to varying degrees. The objectives of this...
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Corporate Managers and Their Potential Liability for Company Debts in Terms of Section 424 of the Companies Act
ABSTRACTUpon registration, a company acquires juristic personality. The company as a distinct legal entity has a separate existence and neither directors nor shareholders are personally liable for the company's debts. This is the principle of limited...
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The Influence of Organisational Factors in Small Tourism Businesses on the Success of Internet Marketing
ABSTRACTSmall businesses have been identified as a catalyst for creating jobs and generally growing the economy. One sector that is characterised by the proliferation of small businesses is that of the tourism industry. Key to this sector reaching its...
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The Reliability and Validity of the Item Means and Standard Deviations of Ordinal Level Response Data
ABSTRACTThe debate over the appropriate analysis of ordinal level survey data has lasted for many decades. One school of thought maintains that the data can generally be regarded as interval level, whereas another asserts that the data should be rescaled...
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