Management Dynamics

Articles and studies on markets, consumers, organizational behavior, and leadership.


Vol. 23, No. 4, 2014

The Impact of Cross-Channel Cognitive Evaluations on the Continued Use Intentions of Mobile Banking
ABSTRACTAlthough most banks offer their clients multi-channel service delivery options, very little is known about mobile banking usage in a multi-channel service context. It is believed that in a concurrent channel usage context, bank clients' beliefs...
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A Customer-Based Corporate Reputation Scale: A Study of a Clothing Retailer's Customers
ABSTRACTCorporate reputation is an intangible multi-stakeholder concept resulting from the perceptions that diverse stakeholder groups - such as customers and suppliers - have of a firm. Stakeholders' perceptions of corporate reputation are formed by...
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Testing Main and Interaction Effects in Structural Equation Models with a Categorical Moderator Variable
ABSTRACTModeration and mediation analyses are useful approaches to understand how third variables influence the relationships between two variables, X and Y. Moderation is present when a third variable changes the relationship between X and Y. On the...
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Vol. 22, No. 4, 2013

A Review of the Dividend Payments of South African Listed Companies during the Period 1977-2011
ABSTRACTVery little research has been done into the propensity of South African companies to pay dividends. This study attempts to address this limitation. In line with the findings of international research, the number of South African companies paying...
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An Assessment of the Impact of Entrepreneurial Orientation on the Success of Selected Public Secondary Schools
ABSTRACTThere is a need for research on the influence of entrepreneurial orientation on the success of public schools. Through an investigation of the influence of an entrepreneurial orientation on the perceived success of secondary schools, this study...
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The Influence of Relational-Based Issues on Job Satisfaction and Organisational Commitment in Family Businesses: The Views of Non-Family Employees
ABSTRACTThe primary objective of this study was to investigate the influence of selected relational-based factors (i.e. Open communication, Fairness, Trust, Personal needs alignment, Interpersonal relationships and Family harmony) on the levels of job...
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Vol. 22, No. 2, 2013

The Potential Value of the Viable System Model as a Managerial Tool
ABSTRACTThe increasing degree of complexity challenges today's managers. The purpose of this study is to show how the Viable System Model (VSM) can assist managers in these circumstances. The contributions of the VSM are drawn from a literature review...
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Sustainable Company Growth as Measured by Cash Flow
ABSTRACTThis study focuses on the sustainable growth planning of firms based on cash flow constraints - a distinct variation on traditionally-published studies on sustainable growth that are based on income statement and statement of financial position...
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A Critical Review of the Burke-Litwin Model of Leadership, Change and Performance
ABSTRACTThis study proposes major changes to the Burke and Litwin (1992) leadership, change, and performance model against the background of significant changes in the external environment and new developments in business management. Improvements include,...
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Vol. 20, No. 2, 2011

Perceptions of an Entrepreneurial Career: Do Small Business Owners and University Students Concur?
ABSTRACTAn individual's decision to follow a particular career path is influenced by their attitude towards that career, which in turn is influenced by their beliefs or perceptions of whether the experience would be desirable or not if they should choose...
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Factors That Affect South African Real Estate Price Growth
ABSTRACTSouth African real estate prices have experienced some degree of variability during the past 30 years. The ability to identify indicators that could be used to predict changes in the residential real estate price cycle would aid managers, industry...
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Advertising, Brand Knowledge and Attitudinal Loyalty in Low-Income Markets: Can Advertising Make a Difference at the 'Bottom-of-the-Pyramid'?
ABSTRACTAs the world's attention is shifting towards emerging markets, the issue of marketing to low-income segments at the proverbial 'bottom-of-the-pyramid' is attracting renewed attention. Brand loyalty and its relationship with advertising in those...
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Vol. 19, No. 1, 2010

The Interrelationship between Service Quality, Satisfaction and Behavioural Intention by Customer Stage in the Service Delivery Process
ABSTRACTThe purpose of this study is to test the invariance of a theoretical model in order to examine the interrelationship between overall perceptions of service quality, satisfaction and behavioural intentions, based on the customer's stage in the...
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Managerial and Consumer Perceptions of Apparel Store Image: A Congruity Analysis
ABSTRACTThe objectives of the study were to investigate the levels of congruity and incongruity existing between the consumer and managerial perceptions of store image. The store intercept method was used to collect data on the perceptions of a consumer...
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Working Capital Management and Profitability: The Relationship between the Net Trade Cycle and Return on Assets
ABSTRACTIt has long been argued that efficient working capital management should contribute to the creation of shareholder value. This study investigates the relationship between working capital management and firm profitability for a sample containing...
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Vol. 17, No. 2, 2008

The Accuracy of the Johannesburg Provisional Valuation Roll, 2001
ABSTRACTThe accuracy of property valuations is of concern worldwide. The past decade has seen an escalation in studies that seek to verify valuation accuracy. The literature broadly agrees on what the accuracy standard should be, and the International...
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Measuring Customer Satisfaction with a Municipality's Waste Management Service: A Preliminary Instrument
ABSTRACTThe expression of dissatisfaction with failure in service delivery has become an almost daily occurrence in South Africa. Important role players in service delivery are municipalities. The mandate of a municipality, according to the South African...
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When a Sure Thing Goes Awry: Implementing an Enterprise System at IST Ltd
ABSTRACTAn Enterprise System (ES) is a type of information technology system that integrates all necessary business functions in an organisation into a single integrated system with a single shared database. Despite the widespread takeup of ES systems,...
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Vol. 17, No. 1, 2008

Psychological Contracts and Employment Equity Practices: A Comparative Study
ABSTRACTOrganisations in South Africa are facing numerous challenges related to the implementation of employment equity strategies. While compliance with the relevant legislation is imperative, the successful implementation of employment equity initiatives...
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The Value-Added Statement: An Appeal for Standardisation
ABSTRACTOwing to the absence of accounting standards for the preparation of a value-added statement (VAS), a large variety of methods are used in financial statements. In this study the published value-added statements (PVAS) of companies listed on the...
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Vol. 16, No. 4, 2007

Family-Friendly Human Resource Practices and Organisational Commitment
ABSTRACTThis study investigated the relationship between family-friendly human resource policies and practices (FFHRPs) and organisational commitment. Three aspects of FFHRPs were measured (i.e. knowledge, use and perceived value) as were three components...
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Assessing the Relative Efficiency Management of South African Banks
ABSTRACTThis study addresses the relative efficiency of South African banks as well as the challenges faced by bankers to develop management strategies that will improve areas of ineffectiveness in order to ensure sustainable profitability improvement.The...
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An Exploratory Study of Some of the Determinants of Harmonious Family Relationships in Small and Medium-Sized Family Businesses
ABSTRACTThe primary objective of this study was to empirically explore the determinants of harmonious family relationships in small and medium-sized family businesses. Data from 640 respondents linked to 116 family businesses were collected and analysed....
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Vol. 16, No. 3, 2007

Music's Manumission: Strategies for the Music Industry in a Digital Era
ABSTRACTWith the advent of the digitisation of music, a revolution is taking place in the music industry. For the first time musicians have the ability to market and distribute their music directly to the end consumer. At a keystroke, the virtual stranglehold...
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Meaning in Life and Meaning of Work: Relationships with Organisational Citizenship Behaviour, Commitment and Job Satisfaction
ABSTRACTThe present study investigated, within a public accounting organisation, the relationships between meaning (both of work and experienced in life), job satisfaction, organisational commitment and Organisational Citizenship Behaviour (OCB). A sample...
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Vol. 16, No. 2, 2007

Perceptions towards SMS Marketing: An Exploratory Investigation
ABSTRACTUnderstanding customer perceptions of Short Message Service (SMS) marketing is necessary to use this medium more effectively and harness its true potential. This exploratory study used questionnaires to collect data from 18-24 year olds at the...
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Customer Commitment to South African Fast Food Brands: An Application of the Conversion Model
ABSTRACTCustomer retention has received a great deal of attention in the academic literature of the past few years. Various studies have found that a small increase in customer retention leads to a considerable increase in customer net present value...
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Emotional Intelligence Skills and Leadership Behaviour in a Sample of South African First-Line Managers
ABSTRACTIn this 360° feedback study, 314 close associates, including managers, peers and subordinates, rated 60 first-line managers at a South African insurance company on their emotional intelligence (EI) skills and leadership behaviour. TheEmotional...
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Work Characteristics, Work -Home Interaction and Engagement of Employees in the Mining Industry
ABSTRACTThis study focused on the relationship between work characteristics, Work-Home Interaction (WHI), and Home-Work Interaction (HWI) of mining employees who were low and high in work engagement. A cross-sectional survey was conducted among employees...
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Vol. 16, No. 1, 2007

Profiling Male Apparel Consumers: Lifestyle, Shopping Orientation, Patronage Behaviour and Shopping Mall Behaviour
ABSTRACTThe highly competitive male apparel consumer market is growing rapidly and significantly contributes to the billion-rand apparel industry. However, there is a dearth of research on this important and growing market segment. This study explores...
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Market Orientation and Mode of Focus: A Study of South African Firms
ABSTRACTMarket-oriented firms have been described as those that apply the marketing concept, loosely interpreted to mean that they concentrate their efforts on identifying and satisfying customer needs. Other researchers, however, have emphasised that...
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The Influence of Organisational-Related Factors on the Succession Process in Small and Medium-Sized Family Businesses
ABSTRACTIn this study organisational-related factors that can influence the succession process in small and medium- sized family businesses are empirically investigated. This study was undertaken in South Africa among 2 458 owner- managers and their...
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Vol. 15, No. 4, 2006

Contact Centre Performance: In Pursuit of First Call Resolution
ABSTRACTCall centres have progressed to being contact centres by integrating multiple communication channels, and providing a service centre for customers and other organisational stakeholders. Contact centres are a major new source of employment, through...
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The Relationship between Transformational Leadership, Meaning and Organisational Citizenship Behaviour
ABSTRACTEmpirical research has demonstrated the importance of the Organisational Citizenship Behaviour (OCB) construct in individual and organisational performance. This study investigated the relationships between Transformational Leadership, Meaning...
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Correlates of Expatriates' Cross-Cultural Adjustment
ABSTRACTThe objective of this study was to assess whether expatriates' cross-cultural adjustment is related to demographic variables, stress, and personality dispositions. A convenience sample (n = 95) was taken of expatriates of various multinational...
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The Evolution of Alliance Formation in Biotech Firms: An Organisational Life Cycle Framework
ABSTRACTThis study investigates the evolution of strategic alliances in biotech companies according to an organisational life cycle framework. The study focuses on various attributes of alliance formation patterns, including alliance objectives, partner...
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Vol. 15, No. 3, 2006

A Proposed Instrument to Measure the Customer Satisfaction of Visitors to a Theme Park
ABSTRACTNo business firm can survive over the long term without satisfying its customers' needs and theme parks are no exception. Based on the empirical results generated from two samples of visitors to two theme parks in South Africa it is proposed...
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An Exploratory Study of the Tactics Used to Launch High-Technology Products in Israel: Lessons for South Africa
ABSTRACTHigh technology has been in the international spotlight in recent years as business leaders, investors and policymakers increasingly focus on its indispensable role. Experts point out that the world is in the midst of the second industrial revolution,...
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The Impact of Brand Identity on the Perceived Brand Image of a Merged Higher Education Institution: Part Two
ABSTRACTThis study investigated the perceptions of stakeholders of a higher education institution on brand expectations and actual experiences in using the brand. An empirical model pertaining to brand identity and brand image was constructed and subjected...
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Vol. 15, No. 2, 2006

A Critique of "An Analysis of an Optimal Promotion Policy for a Manpower System Using a Queuing Approach"
INTRODUCTIONYadavalli, Setlhare, Mishra and Rajalakshmi (2006) allude to the variety of quantitative models that have been applied to manpower requirements, recruitment and promotions in organisations. The authors' objective in their article is to develop...
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Management Theory-Building Trends in South Africa: An Archival Analysis
ABSTRACTA number of distinguished scholars believe that for theory development to occur within a field, qualitative research must precede empirical/quantitative research in order for the field to progress toward maturity. This study investigated the...
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An Analysis of an Optimal Promotion Policy for a Manpower System Using a Queuing Approach
ABSTRACTThis study introduces a queuing approach to determine the optimal promotion policy and total optimal cost of promotion in a manpower planning system. In particular, the model attempts to estimate the optimal cost of promotion where the organisation...
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The Impact of Brand Identity on the Perceived Brand Image of a Merged Higher Education Institution: Part One
ABSTRACTThis article, the first of a series of two, reports on the findings of a conceptual model which empirically tested the impact of selected independent variables (reputation, relevance, personality, performance and relationship) on a moderating...
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The Relationship between Customer Satisfaction and Loyalty: An Application of the American Customer Satisfaction Index in the South African Fast Food Industry
ABSTRACTCustomer retention has become a major concern for many businesses. Measures such as satisfaction, loyalty and commitment have, over time, been operationalised with the purpose of enhancing customer retention. A model that has been used extensively...
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Vol. 15, No. 1, 2006

Work Engagement of Academic Staff in South African Higher Education Institutions
ABSTRACTThe objectives of this study were to assess the psychometric properties of the Utrecht Work Engagement Scale (UWES) for academic staff in South African higher education institutions, and to investigate differences between the work engagement...
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The Influence of Gambling Benefits and Acceptability on Casino Gambling Satisfaction
ABSTRACTThe primary objective of this study was to investigate the relationship between satisfaction and perceptions regarding gambling experiences and views on entertainment amongst guests at a local casino in the Eastern Cape. The study is an extension...
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The Relationship between Implementation, Creativity and Innovation in Small Business Ventures
ABSTRACTThis exploratory study investigated venture managers' creativity, the innovativeness of their ventures, and their implementation orientation. The study is important in view of South Africa's poor global ranking in "Total Entrepreneurship Activity"...
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EVA and CFROI: A Comparative Analysis
ABSTRACTEnterprises endeavouring to maximise shareholder value often employ Net Present Value (NPV) techniques in an attempt to achieve their financial objectives. Since Economic Value Added in monetary terms (EVA^sub mon^), Economic Value Added in real...
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Vol. 14, No. 4, 2005

Self-Employment and the Required Skills
ABSTRACTUnemployment in South Africa increased by around two percentage points between 1999 and 2004 and for this reason job creation is critical in South Africa (Statistics South Africa). Against this background self-employment is regarded as one of...
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The Strategic Partnership Role of Senior Human Resource Managers in South African Organisations
ABSTRACTStrategic Human Resource management plays an increasingly important role in strategic business management and organisational effectiveness. The goal of this study was to analyse the strategic partnership role of senior Human Resource managers...
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A Century of Marketing: Achievements, Mishaps and Future Challenges
ABSTRACTMarketing as a distinct discipline is approximately a century old. This milestone having been reached, it is an appropriate time to ponder the achievements and woes of the discipline and its future challenges. This article attempts to capture...
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The Impact of Planning on Good Governance Practices in South African Greek Family Businesses
ABSTRACTThe importance of family businesses in South Africa in general, as well as the considerable influence of Greek family control in the South African economy is often underestimated. Against the background of continued calls for improved corporate...
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Vol. 14, No. 3, 2005

Entrepreneurial Traits of Undergraduate Commerce Students: A Three-Country Comparison
ABSTRACTThe literature suggests that entrepreneurs are not only persons who start up businesses, but are also persons who are entrepreneurially orientated, in that they possess certain characteristics or traits to varying degrees. The objectives of this...
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Corporate Managers and Their Potential Liability for Company Debts in Terms of Section 424 of the Companies Act
ABSTRACTUpon registration, a company acquires juristic personality. The company as a distinct legal entity has a separate existence and neither directors nor shareholders are personally liable for the company's debts. This is the principle of limited...
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The Influence of Organisational Factors in Small Tourism Businesses on the Success of Internet Marketing
ABSTRACTSmall businesses have been identified as a catalyst for creating jobs and generally growing the economy. One sector that is characterised by the proliferation of small businesses is that of the tourism industry. Key to this sector reaching its...
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The Reliability and Validity of the Item Means and Standard Deviations of Ordinal Level Response Data
ABSTRACTThe debate over the appropriate analysis of ordinal level survey data has lasted for many decades. One school of thought maintains that the data can generally be regarded as interval level, whereas another asserts that the data should be rescaled...
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