Journal of Services Research

Publishes articles on service marketing, service operations, service human resources and organizational design, and more.

Articles from Vol. 7, No. 2, 2007

Competitiveness through Co-Evolution between Innovation and Institutional Systems - New Dimensions of Competitiveness in a Service-Oriented Economy
(ProQuest: ... denotes formulae omitted.)INTRODUCTIONWhile Japan has experienced a vicious cycle between nonelastic institutions and insufficient utilization of the potential benefits of information technology (IT), a dramatic deployment of mobile Internet...
Determinants of Aggregate Access Demand for Telecom Services in India: Evidence from a Regional Study
INTRODUCTIONA telephone company provides switchboard, to its subscribers along with a connection which enables them to use basic services (e.g. receive incoming and place outgoing phone calls) and value added services (e.g. Integrated Service Digital...
HUMAN RESOURCE MANAGEMENT ISSUES AS GROWTH BARRIERS IN PROFESSIONAL SERVICE FIRM SMEs
INTRODUCTIONSmall and medium size enterprises have never before been so important in market economies. Entrepreneurs are now presented with greater opportunities as changes in both government microeconomic policy, and the activities of corporate businesses...
Knowledge Management for Indian Business Schools
INTRODUCTIONWe are living in a knowledge economy (Bartlett and Ghosal, 1993; Davenport and Prusak, 1997; Drucker, 1997; Nonaka, Toyama and Konno, 2001, Stewart 2001).The knowledge economy is dominated by services sector. Services are the largest and...
Organisational Adoption of Medical Technology in Healthcare Sector
INTRODUCTIONTechnology has revolutionised healthcare over the last five decades. The prime objective of technology is to improve the quality of care (Gerhardus, 2003). Research in the field of biomedical engineering has contributed towards the development...
Price-Ending Strategies and Managerial Perspectives: A Reciprocal Phenomenon - Part I
INTRODUCTIONPsychological pricing is the practice of structuring and presenting prices to appeal to consumers' emotions and to influence their decision-making processes (Pride & Ferrell, 1997). The odd-even psychological pricing strategy, a common...
Sme Entrepreneurship, Firm Performance, and Corporate Governance Practices in Indian Service Firms
INTRODUCTIONWorld over, the SME sector has grown rapidly over the years and contributes almost 40 percent of the total industrial output. This sector has occupied an important position in generating revenue for countries because the growth rate in this...
The Effects of Technological Trajectory in Product Centric Firms upon the Transition to Smart Service Provision - the Case of Smart Solar Photovoltaic (Pv)
(ProQuest: ... denotes formulae omitted.)INTRODUCTIONA general perspective of the emergence of the service sector is that it is a natural consequence of the evolution of competition. This competitive evolution forces companies to evolve over time from...
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