Journal of Services Research

Publishes articles on service marketing, service operations, service human resources and organizational design, and more.

Articles from Vol. 5, No. 1, 2005

An Analytical Study of the Teaching Methods at Affiliated B - Schools in Hyderabad and Secunderabad
INTRODUCTIONTeaching is a highly regarded profession. The UNESCO has been observing world teachers day on 5th September every year (ILO, 1984). Teaching is noble profession and one of the oldest professions (Patric Menu, 2002). Further ILO asserts the...
Corelates of Service Quality in Banks: An Empirical Investigation
INTRODUCTIONThe historical lack of interest in services can partly be attributed to the fact that there was little understanding of the differences between the management of services and management of manufacturing organisations (Bitran and Lojo, 1993)....
Metamorphosis of Marketing Financial Services in India
INTRODUCTIONThe Indian financial services industry has undergone a metamorphosis since 1990. During the late seventies and early eighties, The Indian financial services industry was dominated by commercial banks and financial institutions which focused...
Seamless Enterprise Computing Using Enterprise Application Integration (Eai)
INTRODUCTIONVirtually every enterprise at some time or the other faces the problem of integrating different applications and database systems. These applications and database systems might have been acquired or developed at different points of time using...
Service Quality: Revisiting the Two Factors Theory
INTRODUCTIONThis paper revisits the much-debated issue- whether the determinants of service quality can be classified into two types along the Herzberg's two-factors theory: the hygiene factors and the motivators? Hygiene factors are those, which, if...
Soft Policy Instruments for Inducing Industrial Innovation in a Service-Oriented Economy: A Comparative Analysis of the Vision System and University System
(ProQuest Information and Learning: ... denotes formulae omitted.)INTRODUCTIONDespite many handicaps, Japan achieved a rapid enhancement of its technology and productivity levels during the course of an industrial economy by focusing its efforts on improving...
Sources of Small and Medium Enterprises Excellent Business Performance in a Service Oriented Economy
(ProQuest Information and Learning: ... denotes formulae omitted.)INTRODUCTIONUnder the paradigm shift from an industrial economy to a service oriented economy that emerged in the 1990s, while Japanese economy has been experiencing long lasting economic...
Structural Equation Modeling of Factors That Influence Consumer Internet Purchase Intentions of Services
The increasing popularity of the Internet has led to the emergence of a new genre of information systems (IS) services. The Internet is considered a technology asset because of its ability to disseminate large volumes of information quickly and efficiently...
The Capacity Utilization of an Airline and Its Impact on Cost
(ProQuest Information and Learning: ... denotes formulae omitted.)INTRODUCTIONCapacity utilization plays an important role in determining the financial performance, cost competitiveness, and the market share of any business. This is especially true in...
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