Journal of Services Research

Publishes articles on service marketing, service operations, service human resources and organizational design, and more.

Articles from Vol. 8, No. 2, 2008

Accelerated Interaction between Firms and Markets in Ict-Based Venture Businesses - the Case of Mobile Phone Business Ventures in Japan
INTRODUCTIONIt is well recognized that new ventures can induce new innovation leading to national vitalization. However, there are quite a few barriers that lie ahead of new ventures before their full-fledged development.As postulated by Rogers (1962),...
A Critical Analysis of High Performing Teams: A Case Study Based on the British Telecommunication (Bt) PLC
INTRODUCTIONDue to organisational change in recent years, as being recognised by the growth of the small firms as well as the growth of professional, high technology and creative economic sectors and the move from bureaucratic to more adaptive structures...
A Study of Factors Affecting Efficiency of Public Sector Banks
INTRODUCTIONSince the process of liberalization and reform of the financial sector were set in motion in 1991, banking has undergone significant changes. The underlying objectives of these were to make the system more competitive, efficient and profitable....
Cognitive Dissonance and the Marketing of Services: Some Issues
INTRODUCTIONThe subject of cognitive dissonance is an important one yet there is little research and discussion on cognitive dissonance in services. The authors examine the literature on cognitive dissonance and marketing of services and propose some...
Customer Expectations and Management Perceptions in Healthcare Services of Bangladesh: An Overview
INTRODUCTION AND BACKGROUND OF HEALTH CARE SERVICES IN BANGLADESHA Recent WHO publication draws attention to the fact that the number of extremely poor people in the world has more than doubled since 1975. Moreover, the gap between rich and poor, in...
New Age Youth Banking Behavior an Explorative Study in the Indian Banking Sector
INTRODUCTIONThere have been recent indications from the finance minister of India that Indian banks should go in for mergers in order to have a less number of larger and more efficient banks. For the retail banking scenario, it is also implicit that...
Problems and Prospects of Food-Retailing in the State of Uttar Pradesh (India)
INTRODUCTIONAfter independence, India's food policies were formulated under extreme food shortage, chronic poverty, acute scarcity of foreign exchange and greater demand for subsistence crops. But over a period the scenario has changed from a condition...
Producing Financial Services: An Efficiency Analysis of Indian Commercial Banks
INTRODUCTIONIt has been around one and a half decade since financial sector reforms were initiated in India. As banks are the major segment of the financial sector in India, reform measures are primarily aimed at improving the performance of the banking...
The Role of the Venture Leader Initiative in Ipo Accomplishment-The Impact of Leader Characteristics on Ipo Performance
(ProQuest: ... denotes formulae omitted.)INTRODUCTIONNotwithstanding the strong expectation of new ventures which induce new innovation, Japan's new ventures start-up ratio is far behind the ratios in other industrialized countries. GEM (Global Entrepreneurship...
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