Journal of Services Research

Publishes articles on service marketing, service operations, service human resources and organizational design, and more.

Articles from Vol. 5, No. 2, 2005

A Pilot Study on the Service Quality of Insurance Companies
INTRODUCTIONPrior to 1956, there were about 245 insurance companies, which operated in India. The insurance coverage was mostly confined to life and vehicles. The Government of India felt that a strict Government Control of Insurance industry is required...
A Situational Model Development in Hospitality Retailing: The Case of Irish Pubs
INTRODUCTION AND RESEARCH TRADITIONThe impact of situational components on consumer choice has long been recognised as an important aspect of retail marketing. Indeed, the theoretical foundation of situational influences dates back to Lewin's field theory...
E-Broking as a Tool for Marketing Financial Services in the Global Market
Over the last few centuries, human beings have experienced two major revolutions-the industrial and electronic. The former transformed our society from agriculture to industry based, whereas the latter transformed our society from being mechanical to...
Information Technology, Corporate Business Firms and Sustainable Development: Lessons from Cases of Success from India
BACKGROUNDThe pictures presented by poverty are grim. By 1999, 1,170 million people lived in extreme poverty1 (World Bank, 2003). "Though the poverty levels have declined in East Asia and Pacific, in Sub Saharan Africa, the number of people steeped in...
Leveraging Information Systems Tools, Security and On-Line Usage in Banking and Insurance Sector
Banks are playing increasingly important role in the economy and there has been an equivalent role of Information Technology in it. Systems in banks are becoming increasingly dependent upon IT. The most important thing to learn from Y2K problem that...
Structured Impediments for Smaller Ventures in Creating New Emerging Industries in a Service-Oriented Economy
INTRODUCTIONIn contrast to the notable achievements recorded up to the end of the 1980s, Japan's economy is now facing a structurally heterogeneous stage of development. This can largely be attributed to a paradigm shift from an industrial economy to...
The Initial Trajectory of New Venture Start-Ups - Lessons from the Milk Crown Model for Services Management
(ProQuest-CSA LLC: ... denotes formula omitted.)INTRODUCTIONWhile the initiatives of new ventures for leveraging a shift from an industrial economy to a service-oriented economy have been strongly expected, there exist some barriers impeding the successful...
The Nonfinancial Performance Measurements of Financial Service Industry:- a Study of Taiwan Mutual Fund Market
(ProQuest-CSA LLC: ... denotes formulae omitted.)INTRODUCTIONIn recent years, with increase in national income in various countries, and promotion of internationalization and financial policy, the concept of professional investment management has gradually...
Towards Relational Exchange in Services Marketing:insights from Hospitality Industry
INTRODUCTIONModern marketers are rediscovering the ancient mantras for success in corporate world and blending them with contemporary marketing practices. It is believed that long term survival and competitive advantage can only be attained by establishing...
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