Journal of Services Research

Publishes articles on service marketing, service operations, service human resources and organizational design, and more.

Articles from Vol. 4, No. 1, 2004

An Exploration of Managerial Skills and Organizational Climate in the Educational Services
THE THEMATIC FRAMEWORKThe business environment conditions are likely to witness increasing volatility in the coming years and to balance the local and global challenges the economies are relying more and more on the service sector. Even the fastest growing...
Attributes, Benefits, Customer Satisfaction and Behavioral Loyalty-An Integrative Research of Financial Services Industry in Taiwan
INTRODUCTIONProviding quality service is considered an essential strategy for success and survival in today's competitive environment (Dawkins and Reichheld, 1990; Parasuraman, Zeithaml, and Berry, 1985; Reichheld and Sasser, 1990; Zeithaml, Parasuraman,...
Firm Strategy in Shifting to Service-Oriented Manufacturing - the Case of Japan's Electrical Machinery Industry
(ProQuest Information and Learning: ... denotes formulae omitted.)INTRODUCTIONIn line with the paradigm shift from an industrial society to an information society, it is generally anticipated that the value of the firm has been shifting from tangible...
Quality of Secondary Education and Labour Market Requirement
INTRODUCTIONThe economic, social and technological changes have become more intense than ever in the 21st century. These changes have forced nations worldwide to redefine and restructure their strategies for developing people's knowledge and competencies...
Rad Based Prototyping Methodology for Timextra E-Commerce
INTRODUCTION: BUSINESS IN THE AGE OF ON-LINE MARKET-SPACESFast innovation management initiatives are driving the development strategies of most successful organisations today and will continue to fuel developments in the future. The diverse range of...
Relative Importance of Service Quality Dimensions: A Multisectoral Study
RATIONALE OF THE STUDYTwo major factors that shape the practice of marketing in service organisations is a) the environment and b) how a particular busi ness views and organises its marketing efforts. Both factors are equally important in creating and...
The Evolution of Embeddedness within the Alliance Structure in a Non-Equity Hospitality Alliance
INTRODUCTIONThe growth of strategic alliances within the hospitality industry has been witnessed through airline alliances, which grew at an unprecedented rate through the nineties. The impetus that fuelled the growth of airline alliances could be attributed...
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