Ivey Business Journal Online

Bimonthly journal publishing scholarly articles written by business management professionals.

Articles from March/April

A New Deal for the 21st Century Workplace
As these authors write, a new paradigm is settling in and occupying top managers' waking hours. It's one that focuses on workforce effectiveness, managing talent, and reinventing the core employment value proposition. The companies that will win in this...
Bureaucratic Organizations Are Bad for Our Health
Anecdotal evidence has always pointed to the existence of a link between an individual's health and the health of the organization in which he or she works. What's needed to establish the link is a systemic framework and research methodology, both of...
Crisis Communications: Managing Corporate Reputation in the Court of Public Opinion
A crisis is the ultimate unplanned activity and the ultimate test for managers. In a time of crisis, conventional management practices are inadequate and ways of responding usually insufficient. This author, a communications practitioner with global...
Engaging Employees through High-Involvement Work Practices
Recent research suggests that high-involvement work practices can develop the positive beliefs and attitudes associated with employee engagement, and that these practices can generate the kinds of discretionary behaviors that lead to enhanced performance....
From Crisis to Control: New Standards for Project Management
Metrics and best practices for project management are few and far between, which is one reason why many projects fail. One of the main problems, this author argues, is that the projects are not aligned with organizational goals. From creating a Project...
"Our Most Valuable Resource Is Our.": How to Help Employees Believe in a Slogan
Look around and you'll see that many companies are wasting their human capital by not matching work assignments to each employee's level of capability. Whether they are stifled by too many layers in the chain of command or not being allowed to solve...
Relationship Demarketing: Managing Wasteful or Worthless Customer Relationships
Some managers, perhaps many, have been tempted to hit the "delete" button when dealing with troublesome or unprofitable customers. In fact, dropping customers or "demarketing" should be built in to a company's practices. As this author writes, the gains...
Transcending Academia: The Professor as Business Leader
Throughout much of her work, Harvard Business School professor Rosabeth Moss Kanter writes about "pacesetters," a term that she not only helped define, but in her own pacesetting accomplishments, one that she came to personify. Professor Kanter was the...
What Engages Employees the Most or, the Ten C's of Employee Engagement
Practitioners and academics have argued that an engaged workforce can create competitive advantage. These authors say that it is imperative for leaders to identify the level of engagement in their organization and implement behavioural strategies that...
Winning Support for Organizational Change: Designing Employee Reward Systems That Keep on Working
Organizations undertaking change initiatives must engage employees. Paying the person instead of the job and using variable pay and stock are perhaps the most powerful changes an organization can make in moving its reward system toward one that supports...
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