Journal of Property Management

Magazine serving real estate managers.

Articles from Vol. 67, No. 4, July/August

Cha-Ching!
Ancillary service programs add up to bottom-line value Want home-plate tickets for a baseball game? No problem. Have your sedan washed and detailed by noon? Done. Need new office furniture for a recent hire? It'll arrive on Monday. Today's landlords...
Coming Up Short
Database management systems help solve spreadsheet shortcomings The electronic spreadsheet, the first "killer app" for the PC, enabling the user to create, visualize and change calculations, altered the accounting world forever. Junk bond financier Michael...
Debut of Associate Membership
The new Associate membership was created with the intent of moving IREM closer towards its goal of being an accessible, inclusive organization serving the real estate management industry worldwide, while maintaining the integrity of IREM and its credentials....
Down, but Not Out
newyou Motivate employees with recessionproof strategies Motivation is intrinsic, stemming from "what I value," "who I value" and, most importantly, "how do I communicate what I value to who I value?" Based on these assumptions, any good manager should...
Embracing Diversity
Managing a multicultural tenant mix requires new service strategies A resident in an ethnically-diverse residential complex walked into its management office and, in halting English, said to the property manager, "Pig broke." "The manager took hours...
Famous Properties
Chuck Loomis can honestly say he manages a true work of art. As facilities engineer for the Milwaukee Art Museum (MAMA, Loomis manages a true masterpiece. The museum boasts a new Santiago Calatrava-designed addition, which officially opened last October....
Fax of Life
Residents right at home with on-site business centers The decision to include an on-site business center in a new, multifamily complex should be based on which segment of the market you are targeting, the needs of your residents and the proximity of...
Flower Power
Beyond pure aesthetics, scientific studies show interior landscaping cleans the air and provides a catalyst for worker productivity New findings indicate plants not only keep the inside of a building looking better but feeling better as well. Tools for...
From the Top
Welcome to the new Journal of Property Management In this issue, you'll discover a rehabbed, renovated and rejuvenated JPA. We've introduced a clean, bold design aimed at presenting interesting and valuable information in a more organized, reader-friendly...
Grassroots Gusto
IREM members lobby legislators for a Washington win Nearly 200 IREM members headed for the Hill to urge their congressional leaders to support legislation on several key issues favorable to the real estate management industry. During Capitol Hill Visit...
Hail to the Chief
Preparing your property for a Presidential visit You are faced with an incredible challenge: The President of the United States has planned to visit your property. After you pinch yourself, many questions begin swirling around in your head: How do I...
Help Yourself
Mastering e-customer service with tenant-friendly technologies Just a few years ago "automated customer service" meant having a phone system equipped with voicemail or, for the truly advanced operations, an automated switchboard that answered and routed...
Market Solutions: Focus Security
Stop, Drop and Roll Gets Technical Safety Short Productions' five-minute video, "Emergency Evacuations from Multi-Story Buildings" provides a series of tips and strategies for employees during evacuation from tall buildings. Providing strategies applicable...
Mercury Rising
Pumps help cool down increasing heating costs Martin Luther King Day in 2000 was a cold one at the Village Green Apartments in Budd Lake, NJ, an upscale rental community of 1,168 units. So cold, in fact, property manager Glenn Reynolds received about...
Powerful Partnership: IREM (R) and Peirce College
A new agreement between IREM(R) and Philadelphia-based Peirce College allows current students to maximize professional experience and education while working towards the goal of earning an accredited Bachelor's Degree in Business Administration with...
Prentiss Makes Perfect
verbatim Committing to customer service For some real estate companies, customer service is just a phrase tossed into property brochures and marketing plans. For others, it's a philosophy to be lived day in and day out. Prentiss Properties Ltd., Inc.,...
Risky Business
coveryourassets Insurance carriers change underwriting process While conversations about insurance won't send everyone into cardiac arrest, it's safe to say most property managers today are experiencing significant changes to their insurance programs....
Service with a Style
Property managers are serving up quality customer service to attract and retain tenants Not long ago, real estate property managers were engaged in a comfortable, low-key existence of rent collecting and custodial responsibilities. Property managers...
Service with a Swipe
Managers bank on automatic payment programs To enhance current resident satisfaction and retention, sign new leases and get a leg up on their competition, many property management companies have begun accepting credit cards for rent payment. This service...
Southern Comfort
metroscope Atlanta boasts a booming business market Once considered a small, regional city, Atlanta is now recognized as a top metropolis for doing business. The city is home to major corporations, and since 1989, more than 1,900 companies have moved...
Standing on Priniciples
A question of ethics: Rating the real estate industry If you think the Enron/Arthur Andersen scandal is irrelevant to property managers ask yourself: How much unethical behavior would you tolerate from a client before you quit? The scandal may seem distant...
Term Limits
legalease Proposed bankruptcy legislation could mean major reform Bankruptcy reform legislation may soon become a reality. The House and the Senate each passed bankruptcy reform bills (H.R. 333 and S. 420) and are currently in the process of reconciling...
Thou Shalt Not.Now Is the Time to Embrace Customer Service
Customer service is not something to be checked off a daily to-do list. It is an attitude, a lifestyle, a philosophy that must be lived and celebrated every single day. The concept of customer service has been around forever but, as practitioners of...
West Meets East
Japan develops professional property management In Japan, real estate has a long and rich history. Real estate leases existed as far back as the 8th Century, yet, as an industry property management is relatively new, having only been around for 25 years....
Wired for Retention
neotech Keeping tenants hooked with today's technology Driven by market opportunities for generating alternative revenue streams, companies recognized the benefits of increasing tenant retention. Also, demands by financial markets for real estate firms...
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