Journal of Property Management

Magazine serving real estate managers.

Articles from Vol. 76, No. 3, May-June

3 Steps to Take When Things Go Wrong: Key Communication Tactics Ensure Smooth Sailing through Crises
YOUR CELL PHONE RINGS AT 11:05 P.M. IF YOU'RE LIKE ME THAT CALLS AT THIS RARELY GOOD NEWS. The caller is your client, informing you that the evening news has reported a major incident at your building. Your worst nightmare has indeed come true. What...
A Gem in the Crown: The Queen City of Charlotte Is the Buzz of the Nation
WHEN BRITISH GENERAL LORD CHARLES CORNWALLIS OCCUPIED THE "QUEEN CITY" OF CHARLOTTE, N.C. DURING THE REVOLUTIONARY WAR, he encountered such strong resistance from its resident patriots, that he wrote the city was "a hornet's nest of rebellion." True...
Anatomy of a Real Estate Fund an Inside-Out Look at a Complicated Structure
Larry Baiamonte, CPM Emeritus So a new opportunity has come your way: your firm just landed a new property management account. The property is owned by a real estate fund and you've never managed for a real estate fund before. You want to understand...
Article 5: Relations with Other Members of the Profession
"A MEMBER shall not make, authorize or otherwise encourage any false or misleading comments concerning the practices of Members of the Institute of Real Estate Management. A MEMBER shall truthfully represent material facts in their professional activities....
Article 6: Contractual Obligations
IT IS A CREDIT TO THE STRENGTH OF TRAINING AND PROFESSIONAL STANDARDS UPHELD BY IREM MEMBERS THAT ALLEGATIONS OF ETHICS VIOLATIONS PERTAINING TO CONTRACTS ARE BROUGHT TO THE INSTITUTE INFREQUENTLY. That said, it is certainly understood that written...
Camden Property Trust: An Exclusive Interview with a fortune[R] 100 AMO Firm
Camden was recently named by FORTUNE[R] Magazine for the fourth consecutive year as one of the "100 Best Companies to Work For" in America, placing 7th on the list, and ranking number three in the "small company" category. What differentiates Camden?...
Capitol Hill Visit Day a Success
ON APRIL 13, 2011, IREM AND CCIM INSTITUTE MEMBERS JOINED FORCES AT THIS YEAR'S CAPITOL HILL VISIT DAY IN CONJUNCTION WITH THE LEADERSHIP AND LEGISLATIVE SUMMIT HELD IN WASHINGTON, D.C. It was a huge success with nearly every IREM and CCIM chapter...
City Hall with a Twist: One Technology Center Adds Zest to Tulsa's Image
City governments have a lot of on their plates in today's volatile political and economic environment. Juggling everything from balancing budgets to recovering from natural disasters, running a major U.S. city is more than full time job. And yet, the...
Connectivity in Crisis
When the 9.0-magnitude earthquake and resulting tsunami recently struck Japan, the Earth's axis reportedly shifted 10 inches. Without blinking, I immediately thought of the safety of my youngest son, who is living in Paris. While he was far removed...
Courses Listing
MAY MNT402 May 2-3 New York MPSAXM May 2-5 Houston MKL406 May 2-3 Aurora, Colo. MKL405 May 2-3 Alexandria, Va. MKL406 May 2-3 Alexandria, Va. MPSAXM May 2-5 San Diego ASM603 May 2-3 Kirkland, Wash. FIN402 ...
Crisis Averted! in This Issue of RVP Corner, JPM[R] Shares the Thoughts and Opinions of an IREM Regional Vice President and Offers His Take on Crisis Communication
AS PROFESSIONALS IN THE REAL ESTATE MANAGEMENT BUSINESS, WE ARE THE GO-TO PEOPLE FOR EVERYTHING. Clients look to us to solve their problems and deal with crisis situations. When my father, Richard Forsyth, CPM, CCIM, encouraged me to get into real...
Crisis Communications: Protect Your Company's Reputation in Its Darkest Hour
CRISES OF ALL KINDS--WHETHER SHOOTINGS, HURRICANES OR PANDEMIC OUTBREAKS-ARE INEVITABLE IN PLACES WHERE PEOPLE LIVE, WORK AND SHOP. And while real estate managers may not be able to affect the outcome of a disaster, they do have the opportunity...
Customer-Centric Service: Making Your Clients' and Customers' Needs Your First Priority Pays
A BUSINESS MUST SERVE ITS CLIENTS'/CUSTOMERS' NEEDS FOR IT TO THRIVE. As a leader, you must first serve your employees, who in turn will better serve the customer. Use this philosophy to maintain a strong customer-centric business and apply the following...
Do You Know Your IEQ? Low- and No-Cost Indoor Improvements Boost Asset Value and Tenant Morale
YOU'VE LIKELY HEARD THAT LOWER OPERATING COSTS, HIGHER NET OPERATING INCOME, INCREASED MARKETABILITY, REDUCED TURNOVER and improved tenant satisfaction are some of the major benefits of implementing sustainable real estate management policies. However,...
Get Your Gadgets in Shape! the HP Envy M100, ScanSnap and Aigo Power I616 Are Fast, Thin and Energetic
IT'S A ScanSnap! Fjitsu has kicked it up a notch with the ScanSnap S100 scanner, which powers and interfaces with a mini USB cable, and is the smallest workable scanner yet. At just 1.5" x 2", the single-page scanner is a welcome addition to any...
Great Quake Tsunami: Japanese Property Managers Turn to Mobile Technology and Social Media during a Crisis
The Great Quake-Tsunami--referring to the 9.0 magnitude earthquake/tsunami twin disaster that ravaged the Pacific coastal areas of northeastern and eastern Japan on March 11, 2011--left thousands dead, equally as many missing and millions of dollars...
Green Building Pays Off
The evidence is mounting to support the fact that sustainable development also adds some green to building balance sheets. Green building is proving to have a positive impact on key metrics like increased tenant retention, faster absorption and higher...
IREM Honors Chuck Achilles with J. Wallace Paletou Award at the 2011 Leadership and Legislative Summit
The IREM Foundation pays tribute to one of the Institute's long-serving, dedicated IREM Headquarters staff members, Charles (Chuck) Achilles. Chuck was honored with the J. Wallace Paletou Award at the 2011 IREM Leadership and Legislative Summit in...
IREM International Members Share Their Crisis Communication Strategies
MOSCOW In this day and age, no one is immune from the impacts of criminal activity on the properties they manage. In the event that something extraordinary happens on a property, the property manager should be prepared to communicate with media...
Meth Is It the New Mold? Clandestine Drug Labs Continue to Pose Risks to Residential Rental Units
GETTING A CALL SAYING THAT POLICE ARE RAIDING ONE OF YOUR RESIDENTIAL will make any property manager's or owner's heart sink. When Clifford A. Hockley, CPM, CCIM, president of Bluestone and Hockley Real Estate Services in Portland, Ore., received such...
Property Workouts: Foreclosures Offer an Opportunity to Demonstrate Your Strength and Agility as a Real Estate Manager
As foreclosures in both residential and commercial markets continue, real estate managers find more opportunities to turn troubled assets around via a workout. Specialized receivers, in particular, are in demand for their abilities to help borrowers...
Vendor-Added Value: Mastering the Art of Scaling Back and Keeping Your Reputation Intact
WHEN LOOKING AT YOUR VENDOR LIST TODAY COMPARED WITH THAT SAME LIST FROM 2008, are there vast differences? Are there any who were your "go-to" vendors in 2008 that are no longer in business? Or is a formerly broad-based vendor now specializing in one...

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