Magazine article American Banker

In Brief: R-G Premier to Offer Pooled E-Statements

Magazine article American Banker

In Brief: R-G Premier to Offer Pooled E-Statements

Article excerpt

A year after introducing consolidated account statements for its banking customers, R-G Premier Bank in Puerto Rico plans to take the concept online.

"People are getting used to doing electronic transactions. The next step will be receiving electronic statements," said Ivan Belez, the senior vice president of operations at R-G Premier.

The bank was already using Papyrus Document System software from the Austrian company Isis Papyrus Group to offer consolidated paper statements. R-G Premier added the electronic capability this month and has begun to beta-test it with employees, Mr. Belez said in an interview Friday. If the test pans out, it will start offering online statements to retail customers next month. The Web service will be marketed mainly through newspaper advertising.

He predicted a surge of activity on the bank's Web site. "That brings a lot of traffic to the site just out of curiosity," he said. "I have to be sure the site will support the traffic."

R-G Premier began offering consolidated statements last summer to reduce its mailings, Mr. Belez said.

In a dozen years it has grown from a $40 million-asset bank to a $6.1 billion-asset holding company -- R&G Financial Corp. of San Juan -- running separate mortgage, insurance, and investment operations for 500,000 customers. The profusion of products and services led to a surge in mailings, Mr. Belez said.

"It benefits the customer not to receive six different envelopes," he said. …

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