Magazine article Policy & Practice

Inside Story

Magazine article Policy & Practice

Inside Story

Article excerpt

On a recent walk through a shopping mall, I began thinking about APHSA, a member association, and retail stores--thinking how they are alike. There are some obvious similarities.

At the end of the workday, retail stores tally sales; APHSA tallies dues and other income. Both count goods that people consume. Both strive to increase volume. And both ultimately want to maximize consumer satisfaction. Hmmm ... retail stores call them customers; we call them members.

It is that consumer satisfaction that we here at APHSA continually strive for. That's why you'll see in this issue that we've changed our look. We've heard from members and subscribers that you want shorter articles, coverage of a wider range of topics, and a balance of practical and policy-related articles.

In response, we think we've featured some interesting topics in this issue. In "Getting Money to the Workers," by Jack Madden of the New York State Office of Disability and Temporary Assistance, we learn how students at Colgate University entered the tax return preparation business and helped more than 100 low-income families take advantage of the Earned Income Tax Credit. From January through April 14, the students prepared tax returns for the families, and the monetary benefits to the families were substantial--more than $175,000 in federal credits and $40,000 in state refunds.

Many of you may be aware of the disproportionate rate of poverty and inadequate health care and job opportunities on Indian reservations. We talked with John Hougen of the North Dakota Department of Human Services about public human services for American Indians. …

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