Magazine article Clinical Psychiatry News

Patients, Residents Agree on Ratings of Care at Hospitals

Magazine article Clinical Psychiatry News

Patients, Residents Agree on Ratings of Care at Hospitals

Article excerpt

SAN FRANCISCO--To learn how patients rate care at teaching hospitals and clinics, ask the residents, Charles G. Humble, Ph.D., suggested at the annual meeting of the American Public Health Association.

Resident ratings of care correlated with outpatient ratings of care, and resident ratings of the degree of supervision in the training program correlated with inpatient ratings of care in an analysis of data from 83 outpatient facilities and 79 inpatient centers in the Veterans Affairs medical system. The study used data from the 2001 Veterans Satisfaction Survey of inpatients and outpatients and the first-ever VA Learners' Perceptions Survey in 2001, said Dr. Humble, chief of the survey support section at the VA's Office of Quality and Performance, Morrisville, N.C.

He and his associates analyzed a subset of responses from 6,165 inpatients, 57,659 outpatients, and 1,702 residents after excluding outpatient facilities less likely to have residents and facilities that did not have responses from at least 30 patients and 5 residents.

Among five general categories scored by residents, only their ratings of the learning environment significantly correlated with patient ratings of care. …

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