Magazine article Online

Predicasts Offers Increased Customer Support and Free Training Seminars in Conjunction with IAC

Magazine article Online

Predicasts Offers Increased Customer Support and Free Training Seminars in Conjunction with IAC

Article excerpt

As part of its new affiliation with Information Access Company (IAC) as a division of Ziff Communications, Predicasts is assuming customer support, training responsibilities and marketing activities for both Predicasts and IAC's online databases. Predicasts will provide IAC online customers with the same hotline support, educational seminars, on-site visitation, and other support services it currently provides Predicasts customers. All IAC online databases will supported including: TRADE & INDUSTRY INDEX/ASAP, COMPANY INTELLIGENCE, ACADEMIC INDEX, LEGAL RESOURCES INDEX, et. al. Online searchers with questions regarding all Predicasts and IAC databases, including search techniques, indexing, and applications, can call the Help Desk in North America at 800/321-6388 (8:45 a.m. to 7:30 p.m. EST).

In addition, three new seminars designed to improve online research productivity for searchers using Predicasts and IAC online databases have been announced. The free educational seminars are scheduled for major cities through North America and Europe beginning in February and running through 1992.

The two-day seminar series presents strategies and solutions for searching the comprehensive collection of 24 online files offered by Predicasts and IAC. …

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