Magazine article Risk Management

Executive Forum

Magazine article Risk Management

Executive Forum

Article excerpt

RISK MANAGEMENT COMMUNICATION IS an issue that has come to the forefront in today's fast-paced, technologically advanced business world. Gone are the days when the risk manager could do his or her own job without being scrutinized from several different areas within the company. In the past, communication was fairly straightforward; for instance, we would dictate a letter or memo, have it typed by a secretary, revise it perhaps several times and send it out to the recipient. There was plenty of time to think about what needed to be said, how we were saying it and the best way to get our point across. Today we dash off memos and correspondence on our computer terminals, push a button, and the computer sends the message directly and instantaneously to the recipient. There is no time to redraft and revise; hence, we have an even greater need to be certain that we have communicated effectively.

Not only must we be quicker and more precise communicators, but risk managers today must be able to convey their messages to a broad range of people - from the chief executive officer to myriad underwriters and claims personnel, medical providers, claimants and computer experts. …

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