Magazine article Management Today

Brain Food: MT Masterclass - Emotional Intelligence

Magazine article Management Today

Brain Food: MT Masterclass - Emotional Intelligence

Article excerpt

What is it? Oh, don't bother me now, stupid. Can't you see I'm busy... Sorry, slight lapse there. Emotional Intelligence (EI) is a label to sum up the range of interpersonal skills and responses that form our public persona. It is often contrasted with existing notions of intelligence - not IQ, but EQ. Emotionally intelligent people show empathy and tact, are self-aware and in control of their feelings. They are the deft operators in our pressurised modern world, rising to the top while making as few enemies as possible.

Where did it come from? In 1995, the US psychologist Daniel Goleman published his ground-breaking work on EI, a book that, 10 years later, is still winning converts. In a chapter entitled 'Managing with Heart', Goleman argued for a more considered, empathetic style of management.

'Too many managers have poorly mastered the crucial art of feedback,' he wrote. 'Leadership is not domination, but the art of persuading people to work towards a common goal. …

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