Magazine article Management Today

Brain Food: Your Route to the Top - Constructive Criticism

Magazine article Management Today

Brain Food: Your Route to the Top - Constructive Criticism

Article excerpt

Instil trust. Criticism can be a bitter pill to swallow, so sweeten it by showing that you're trying to help the person, not looking to feed your own ego.

Know your aim. Work out what you want them to do differently, and keep this in mind while you talk to them.

Think right place, right time. Have the conversation as soon as possible after the incident, so that the events are still fresh. If it's a sensitive issue, take it somewhere private.

Set the scene. Make it clear from the outset what you need to talk about.

If you think the other person knows what you are going to say, then start with a question, such as: 'How do you feel this morning's presentation went?'

State what went wrong. Be specific. Criticising them for staring into space and tapping their glass during the FD's speech will be more effective than: 'You were so rude this morning; you made it clear that you didn't want to be there'. …

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