Magazine article Management Today

Brainfood: Your Route to the Top - Listen Effectively

Magazine article Management Today

Brainfood: Your Route to the Top - Listen Effectively

Article excerpt

One thing at a time. Focus on the person you're talking to, and put everything else to one side until later. If you're having trouble concentrating, pay attention to the quality of their voice, their eye colour and what they are wearing. This will help block out distractions.

Suspend judgment. Focus on what they're saying rather than your analysis of it. Listen now, form your opinion later.

Make gestures. Use your body language to make it clear that you are involved and listening. Keep eye contact and make the occasional nod of recognition.

Ask open questions. A good listener will ask questions that encourage the speaker to delve deeper. Prompting them to identify the highlights of a meeting will be far more effective than 'Did you think the meeting went well?'.

Refer back. Mention in your conversation something the person suggested on a previous occasion. Listening need not be confined to the current discussion. …

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