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Customer Support Developments

Magazine article Searcher

Customer Support Developments

Article excerpt

NLM Solicits Searcher Feedback

Uncle Sam Wants You! At least the U.S. government's leading search service--the National Library of Medicine --wants to hear from searchers. The January/February 1993 issue of the NLM Technical Bulletin even provided two forms for contribution. Appendix G offers a "Suggestion for Medical Subject Headings Change," requesting a statement on the nature of the change, frequency of encountering the concept, reason for suggesting the change, and sample citations for the new subject entry. The last page of the Bulletin provides a standard "Compliment/Concern" form for open comments. As the form says, "We work for you. Please tell us what is right and what you would like to see changed."

Now isn't that refreshing?! Amazing how a bureaucratic behemoth like the federal government manages to remember to listen to its clients, while sharp, user-friendly, commercial search services charging more for some single searches than a typical NLM user would pay in a month neglect to provide any ready tools for customer feedback. (HINT! HINT!) Thank you, NLM, for your concern with your searchers' interests and clear respect for their contribution as information professionals.

CancerFax and CancerNet Optional Delivery for National Cancer Institute Data

The National Cancer Institute has opene a fax and Internet route to the latest announcements from its PDQ (Physician Data Query) data on state-of-the-art treatment, patient information, and supportive care statements and some referral data. …

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