Magazine article CRM Magazine

Statistically Speaking

Magazine article CRM Magazine

Statistically Speaking

Article excerpt

* Worldwide CRM software revenue totaled $5.7 billion in 2005, a 13.7 percent year-over-year increase, thanks in large part to license and maintenance revenue, according to Gartner's "Market Share: CRM Software Worldwide, 2005." SAP retained its top spot, with $1.47 billion in CRM total software revenue, representing a 19.6 percent increase from 2004's $1.23 billion. Siebel Systems secured the second spot with $966.1 million, up 6.4 percent from 2004's $908.3 million. Oracle (including PeopleSoft) took third place, accruing $367.5 million, an 11.7 percent drop from 2004's $416.2 million. Salesforce.com captured the fourth spot with $280.7 million, up 77.7 percent from 2004's $158 million. Amdocs earned $276.4 million in 2005, up 22.3 percent from 2004's $225.9 million. "Others" accounted for $2.33 billion in 2005, a 12.6 percent boost from $2.07 billion in 2004.

* U.S. households that subscribe to bundled communications services is expected to reach 85.4 million by 2010, double the current tally, according to IDC's "U. …

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