Magazine article American Banker

Q: Has Any Technology Your Bank Recently Installed Exceeded Your Expectations?

Magazine article American Banker

Q: Has Any Technology Your Bank Recently Installed Exceeded Your Expectations?

Article excerpt

KENNETH LYNCH

Senior vice president,

technology and operations,

Hooksett, N.H.

The continued impact of networked personal computers is having an explosive impact on our business more then anything I have seen in my 20 years in the business.

A personal computer is an incredible tool when it is used properly for internal analytical decision making in areas such as pricing and product development.

Historically, banking relied on the data from mainframes, which was often difficult to manipulate for decision-making purposes quickly.

Network PCs deliver data to the desktop and the decision-making process has increased exponentially.

RAY AMMONS

Vice president, data

processing manager,

Riverside National Bank

Fort Pierce, Fla.

The use of electronic mail programs. It has reduced paperwork and enabled us to communicate almost effortlessly. It is really neat to call it up, shoot an electronic mail to someone and perhaps attach a word-processing document to it, give them some instructions, ask them to reply, and they do it without any paper being shuffled.

We no longer have to worry if they get the information, because it sends a return receipt. It has really been a pleasant surprise.

Most of the time when people talk about paperless correspondence it is taken with a grain of salt. But, once you actually get in, start using the program and see the potential, it is amazing.

JACK L. WAGNER

Chief information officer,

Dime Savings Bank

Uniondale, N. …

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