The following titles were chosen because they provide useful guidance to the special library and information services manager who is seeking further information on these subjects. I am grateful to Mary Marshall, Mead Data Central, for permitting me to include titles from her list, published in the SLA Central Ohio Chapter Bulletin, Vol. 27, No. 2, February, 1992. I am also grateful to Kathryn Dorko, Special Libraries Association, for her assistance in compiling these titles.
Please note that this list does not include references cited in the articles in this special issue.
Balm, Gerald J. Benchmarking: A Practitioner's Guide for Becoming and Staying Best of the Best: The Benchmarking Experience at IBM Rochester. Schaumburg, IL: Quality & Productivity Management Association Press, 1992. Bennis, Warren, and B. Nanus. Leaders. New York: Harper and Row, 1985. Bringing Total Quality to Sales. Milwaukee, WI: ASQC Quality Press, 1992. Brockman, John. "Just Another Management Fad? The Implications of TQM for Library and Information Services." Aslib Proceedings. Vol. 44, No. 7/8, July/August, 1992. pp. 283-288. Campbell, Corrine. A paper on Boeing's quality management program, forthcoming from SLA's Nonserial Publications Program. Carrigan, Dennis P. "The Librarian/Manager and Resource Allocation." Library Management Quarterly. Vol. 14, No. 2, Spring, 1991. pp. 10-13. Clemmer, Jim. Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance. Homewood, IL: Business One Irwin, 1992. Crosby, Philip B. Quality is Free: The Art of Making Quality Certain. New York: Signet, 1979. Dawes, Susan. "A Service of Quality." Aslib Information. Vol. 20, No. 6, June, 1992. pp. 250-251. Deming, W. Edwards. Out of the Crisis. Cambridge, MA: MIT Center for Advanced Engineering Study, 1986. Dumaine, Brian. "Creating a New Company Culture." Fortune. January 15, 1990. pp. 127-131. Fuller, F. Timothy. "Eliminating Complexity From Work: Improving Productivity by Enhancing Quality." National Productivity Review. Autumn, 1985: pp. 327-344. Galvin, Carol. "Quality: The New Imperative." MLS (Marketing Library Services). Vol. 4, No. 1, January/February, 1991. pp. 4-6. Gitlow, Howard and Shelly Gitlow. The Deming Guide to Quality and Competitive Position. Englewood Cliffs, NJ: Prentice-Hall, 1987. Hansel, Patsy. "Quantity is Not Necessarily Quality: A Challenge to Librarians to Develop Meaningful Standards for Library Reference Services." North Carolina Libraries. Vol. 48, Fall, 1990. pp. 184-187. Huge, Ernest C., ed. Total Quality: An Executive's Guide for the 1990's. Homewood, IL: Dow Jones-Irwin, 1990. Imai, Masaaki. Kaizen, The Key to Japan's Competitive Success. New York: Random House Business Division, 1986. Ishikawa, Kaoru. What is Total Quality Control?: The Japanese Way. Englewood Cliffs, NJ: Prentice-Hall, 1985. Ishikawa, Kaoru. Guide to Quality Control. Tokyo: Asian Productivity Organization, 1976. Jessup, P.T. "Continuing Process Control and Process Capability Improvement." Detroit, MI: Ford Motor Company. Juran, Joseph M. Juran on Planning for Quality. New York: The Free Press (Macmillan), 1988. Kilian, Cecelia S. The World of W. Edwards Deming. Washington,DC: CeePress, 1988. Kleiner, Jane P. "Ensuring Reference Desk Service: The Introduction of a Peer Process." RQ, Spring, 1991. Leadership, Perspective and Restructuring for Total Quality: An Essential Instrument to Improve Market Share and Productivity by Eminent Leaders of America's Most Competitive Companies. Milwaukee, WI: ASQC Quality Press, 1991. Lewis, David W. "Eight Truths for Middle Managers in Lean Times. …