Magazine article CRM Magazine

Statistically Speaking

Magazine article CRM Magazine

Statistically Speaking

Article excerpt

* This year's online holiday retail sales will grow to $32 billion, an increase of 18 percent over last year's holiday season, according to Jupiter Research's "Online Retail Holiday Forecast, 2006." The report also contends that 114 million users, a 6 percent increase over last year, will buy online this holiday season.

* On average, New Yorkers complain three times more than the national average, while residents of the Pacific Northwest complain only half as much as the national average, according to TARP Worldwide.

* Salespeople at top performing companies spend 40 percent more time each year with their best potential customers (qualified leads and known prospects) than do their colleagues at low performing companies, according to the study "Driving Profitable Sales Growth." For the purposes of this study, which was released by sales effectiveness consultancy Watson Wyatt, top performing companies were defined as those that respondents reported had outperformed their industry peers over the past two years. …

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