Magazine article Journal of Property Management

Respectfully Yours: Creating an Environment of Appreciation and Trust for Employees Is Crucial

Magazine article Journal of Property Management

Respectfully Yours: Creating an Environment of Appreciation and Trust for Employees Is Crucial

Article excerpt

Real estate managers have many demands on their time at any property, usually handling responsibilities across all fronts--interacting with police and fire departments, trash removal, taxes and education of staff, tenants or residents and more. Typically the greatest crisis at hand gets the attention--meaning regularly scheduled inspections of properties are often put on the back burner or may get skipped at times.

Because real estate managers cannot be everywhere at once, managers should train their staff to communicate issues they see and serve as extended eyes and ears for the manager. This will help to avoid unforeseen problems. Well-trained staff can see what the manager may not have time to see, go where the manager may not go for months, and hear tenants and vendors as they directly express their concerns about the property.

As a consultant, I have recently found several real estate managers who express a lack of confidence in their maintenance staff, landscaping crew, painters and other construction workers to handle key issues in their areas. In essence they thought no one could do the job as well as they could. By expressing a lack of trust and confidence in their staffs and crews, the real estate managers created an unapproachable atmosphere: The very people who could help them were alienated and embittered.

Real estate managers hiring new employees should seek candidates with common sense and integrity, first and foremost. The real estate management business can be taught to employees, but integrity and common sense cannot. …

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