Magazine article Marketing

Marketing Mix: We'll Call You - Ryanair

Magazine article Marketing

Marketing Mix: We'll Call You - Ryanair

Article excerpt

Mix gets a bit parched while flying and was disturbed to hear Ryanair doesn't offer ice with its drinks. Can it be true?

Ryanair (Mktg holds for 10 minutes). Thank you for calling Ryanair. How can I help you?

Mktg I was about to book a flight to Dublin, but I've been speaking to a friend who recently travelled on Ryanair from London to Bergerac and she said there is no ice, sandwiches or proper milk on board.

Ryanair Just one second. I need to check that (Mktg holds). The thing is, we are a low-cost company and that is why we don't have many snacks on board and it is written in our terms and conditions.

Mktg But no ice? That's ridiculous. You can't serve warm drinks.

Ryanair I'm sorry?

Mktg Do you have ice on board?

Ryanair Ice?

Mktg Ice, that you put in drinks.

Ryanair Let me check that (Mktg holds). You will have to call the airport. They have that information.

Mktg Why? The airport's not going to know. You're the airline.

Ryanair Yes, but we don't have this kind of information. I have checked with my manager and she said you should call them. I can give you the phone number of the airport.

Mktg So you can't tell me about what you offer on board? …

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